Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 6, 2026 — Rated 10 out of 10 by T.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

Seem to be on point and didn’t have to wait long for the service to be completed.

Report a concern   July 6, 2026 — Rated 10 out of 10 by W.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everyone is super helpful and very professional! Was eager to answer all my questions!

Report a concern   July 6, 2026 — Rated 10 out of 10 by Melinda Wright Don Franklin Russell Springs Service
What do you like about our products and services?

Customer service was great and everything was completed in a timely manner.

Report a concern   July 6, 2026 — Rated 10 out of 10 by Lisa Maples Don Franklin Somerset KIA Service
What do you like about our products and services?

Service was fast. Waiting area was comfortable.

Report a concern   July 6, 2026 — Rated 10 out of 10 by P.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Pretty good selection of cars in the lot

Report a concern   July 6, 2026 — Rated 10 out of 10 by K.J. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The people are friendly and very helpful when you asks question about your vehicle.

Report a concern   July 6, 2026 — Rated 10 out of 10 by Kenneth Taylor Don Franklin Somerset KIA Sales
What do you like about our products and services?

I enjoyed it now the car is nice and now everybody there was nice to us

Report a concern   July 6, 2026 — Rated 10 out of 10 by Charles Heady Don Franklin Somerset KIA Sales
What do you like about our products and services?

Easy to work with always have the vehicle Iam looking for.

Report a concern   July 6, 2026 — Rated 10 out of 10 by W.E. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very efficient and not overbearing.

Report a concern   July 6, 2026 — Rated 10 out of 10 by J.B. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Fast friendly staff

Report a concern   July 6, 2026 — Rated 10 out of 10 by D.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Done a great job, schedule right on time, make you feel very comfortable , very nice help in every way, ask about finding a part and 4 people were on it, very pleased

Report a concern   July 6, 2026 — Rated 10 out of 10 by Perry Reeder Don Franklin Auto
What do you like about our products and services?

Always have what we ask for. Friendly sales family make everything easy.

Report a concern   July 6, 2026 — Rated 10 out of 10 by Melanie Goodin Don Franklin Somerset KIA Sales
What do you like about our products and services?

Great customer service.

Report a concern   July 6, 2026 — Rated 9 out of 10 by J.D. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Austin was amazing, he cared what I was looking for and worked hard to make sure I got what I wanted. He was kind and carried on a conversation with us while we waited. He was all around awesome.

Report a concern   July 6, 2026 — Rated 10 out of 10 by D.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great

Report a concern   July 6, 2026 — Rated 9 out of 10 by Billy Tillett Jr Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenient location

Report a concern   July 6, 2026 — Rated 10 out of 10 by T.J. Don Franklin Bardstown - Service
What do you like about our products and services?

I appreciate the friendliness of all the staff, also how they keep me updated on the progress of work being done on my vehicle.

Report a concern   July 6, 2026 — Rated 10 out of 10 by B.M. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Service was amazing! Steve and Big Jon were absolutely amazing. I was in a pretty much no help situation and they found a way super happy God lead me to them and they were able to help beyond my wildest dreams.

Report a concern   July 6, 2026 — Rated 10 out of 10 by B.C. Don Franklin Ford - Service
What do you like about our products and services?

I have to go there or I lose my warranty

Report a concern   July 6, 2026 — Rated 10 out of 10 by J.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

All good

Report a concern   July 6, 2026 — Rated 10 out of 10 by S.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great customer service

Report a concern   July 6, 2026 — Rated 10 out of 10 by R.D. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Everyone was so friendly and helpful.

Report a concern   July 6, 2026 — Rated 9 out of 10 by B.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

People were very nice and the place was very clean

Report a concern   July 6, 2026 — Rated 10 out of 10 by V.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quality and fast service. Kind, courteous and fast

Report a concern   July 6, 2026 — Rated 10 out of 10 by Diana Cox Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service

Report a concern   July 6, 2026 — Rated 10 out of 10 by Betty Phillips Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly, helpful service very accommodating!

Report a concern   July 6, 2026 — Rated 10 out of 10 by Debra Godbey Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I love Acadia this is my 3rd new one

Report a concern   July 6, 2026 — Rated 9 out of 10 by D.M. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Tanner was great to deal with, i highly recommend him if you need some wheels.

Report a concern   July 6, 2026 — Rated 10 out of 10 by Kim Shuler Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Don Franklin has been my go to dealership since 2021 and I intend to shop there from now on. The staff are all courteous, friendly, knowledgeable and they go above and beyond to find the best deals for their customers. I also love the service department because they are exceptionally thorough, fast and efficient. You cannot beat a Don Franklin dealership!

Report a concern   July 6, 2026 — Rated 10 out of 10 by James Ward Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The best experience I have had at a car dealership in quite a while. Are salesperson Chad Givens was awesome
Everyone at Hyundai location was very professional and courteous.


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