Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 15, 2025 — Rated 10 out of 10 by L.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Promptness of service, great facilities and great staff.

Report a concern   October 15, 2025 — Rated 10 out of 10 by J.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Punctual with appts and upfront about any problems encountered.

Report a concern   October 15, 2025 — Rated 10 out of 10 by M.K. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quick, dependable, and friendly service every time. Extremely pleased!

Report a concern   October 15, 2025 — Rated 10 out of 10 by Morgan Buckner Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Daniel was awesome during my first maintenance visit! He took the time to explain everything clearly and made sure I understood what services were being done and what options I had. Super friendly, professional, and made the whole process easy. Thanks for the great service, Daniel!

Report a concern   October 15, 2025 — Rated 10 out of 10 by D.P. Don Franklin Bardstown - Service
What do you like about our products and services?

Get done in timely manner

Report a concern   October 15, 2025 — Rated 10 out of 10 by Terri Cornett Don Franklin Campbellsville Service Department
What do you like about our products and services?

NA

Report a concern   October 15, 2025 — Rated 10 out of 10 by Robert Rice Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

A small per good salesman!

Report a concern   October 15, 2025 — Rated 10 out of 10 by W.D. Don Franklin Burkesville Service Department
What do you like about our products and services?

Work was done timely and right

Report a concern   October 15, 2025 — Rated 10 out of 10 by P.R. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly people

Report a concern   October 15, 2025 — Rated 10 out of 10 by K.F. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Customer service and quality of vehicles

Report a concern   October 15, 2025 — Rated 10 out of 10 by Teresa Smith Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick service

Report a concern   October 15, 2025 — Rated 10 out of 10 by Joseph Skidmore Don Franklin Somerset GM Service Department
What do you like about our products and services?

They were polite, honest and upfront about everything and your service department is very helpful and so is your Parts Department

Report a concern   October 15, 2025 — Rated 10 out of 10 by F.O. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Courtesy and friendly service. Not a long wait either. Thank you

Report a concern   October 15, 2025 — Rated 10 out of 10 by Larry Emerson Don Franklin Somerset GM Service Department
What do you like about our products and services?

Appointment time was kept exactly. In and out in 30 minutes. Was texted during service about any of my needs or concerns. That’s great.

Report a concern   October 15, 2025 — Rated 9 out of 10 by D.J. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Was quick service very little wait time

Report a concern   October 15, 2025 — Rated 10 out of 10 by G.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service was friendly and fast

Report a concern   October 15, 2025 — Rated 10 out of 10 by W.R. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

We prefer Lincoln to other luxury models. Not only the quality but the service department as well.

Report a concern   October 15, 2025 — Rated 10 out of 10 by T.S. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Did not have the color we wanted but Austin found one later very helpful we were able to secure the grand highlander at a fair price

Report a concern   October 15, 2025 — Rated 9 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very straight forward honest sales team who didn't play games.

Report a concern   October 15, 2025 — Rated 10 out of 10 by A.D. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The car buying process was so awesome. Ralph is great to work with! Selecting a car, financing, everything was so smooth.

Report a concern   October 15, 2025 — Rated 10 out of 10 by E.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good customer service, you adhere to warranties and contracts.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Jerome Cook Don Franklin Somerset GM Service Department
What do you like about our products and services?

Excellent, no pressure, sales team. Just had one of my cars serviced, everything was done on time with minimal waiting time. Parts department was very courteous with excellent customer service.

Report a concern   October 15, 2025 — Rated 10 out of 10 by W.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jenifer and the team always make us feel welcome and provide excellent results

Report a concern   October 15, 2025 — Rated 10 out of 10 by B.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Nice and friendly…
Love my car…I enjoy driving it daily…

Report a concern   October 15, 2025 — Rated 10 out of 10 by Kathy Dick Don Franklin Somerset GM Service Department
What do you like about our products and services?

My new tires feel like a dream when I am driving! Thank you for being so prompt to get me back on the road. I appreciate you!

Report a concern   October 15, 2025 — Rated 9 out of 10 by M.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Clean service area.
Excellent check ins.
Nice waiting area.
Courteous staff, techs, and management.

Report a concern   October 15, 2025 — Rated 10 out of 10 by E.M. Don Franklin Burkesville Sales
What do you like about our products and services?

I appreciated Scotty Young and his work to get us in a vehicle that we love at an affordable price!

Report a concern   October 15, 2025 — Rated 10 out of 10 by C.P. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly service, easy to work with.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Roger Robertson Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Awesome service! Great staff

Report a concern   October 15, 2025 — Rated 10 out of 10 by R.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

The staff are friendly and knowledgeable. The service is always great and very fast.


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