Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 22, 2025 — Rated 10 out of 10 by R.D. Don Franklin Bardstown - Service
What do you like about our products and services?

No complaints from me. Always polite and efficient.

Report a concern   November 22, 2025 — Rated 10 out of 10 by A.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The people very kind. Quick and efficient

Report a concern   November 21, 2025 — Rated 10 out of 10 by James Tutt Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Chris Breeze! #1.

Report a concern   November 21, 2025 — Rated 10 out of 10 by V.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I like Ford trucks

Report a concern   November 21, 2025 — Rated 10 out of 10 by Ken Osburn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality parts and friendly staff.

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Services so far have been priced fair and all indications the job was done well.
The speed at which the service is completed is great; very quick turn around. But the availability of scheduling short-notice is fantastic. Previous Nissan serviced at another dealer (we live out of town from this dealership) was at least booked u ten days out! I have been telling everyone how great Don Franklin is to work with. Five stars.

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Gary gets me in and out quickly when I get my oil changed called me my car was ready and parked it outside as I couldn’t be there as soon as it was done

Report a concern   November 21, 2025 — Rated 10 out of 10 by Tommy Tapscott Don Franklin London Ford - Service
What do you like about our products and services?

Service team is courteous and seem to care about service professionalism

Report a concern   November 21, 2025 — Rated 9 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Oem Nissan oil filter; complimentary car wash

Report a concern   November 21, 2025 — Rated 10 out of 10 by L.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

N/a

Report a concern   November 21, 2025 — Rated 10 out of 10 by D.W. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Location and quality of service. Employees were friendly and customer service oriented.

Report a concern   November 21, 2025 — Rated 10 out of 10 by A.Y.J. Don Franklin Russell Springs Service
What do you like about our products and services?

Good group to do business with. Service department is outstanding. Very courteous and do their best to accommodate.

Report a concern   November 21, 2025 — Rated 10 out of 10 by M.J. Don Franklin Somerset KIA Service
What do you like about our products and services?

Don’t know

Report a concern   November 21, 2025 — Rated 9 out of 10 by J.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I like that service department was prompt and ready for me at my appointment time. They were quick too.

Report a concern   November 21, 2025 — Rated 10 out of 10 by Adron Wilson Don Franklin London Ford - Service
What do you like about our products and services?

Honestly, Ford Trucks, great fast service department

Report a concern   November 21, 2025 — Rated 10 out of 10 by T.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Nothing to change at don franklin Hyundai in somerset

Report a concern   November 21, 2025 — Rated 10 out of 10 by D.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very friendly staff and ready to help with any questions

Report a concern   November 21, 2025 — Rated 10 out of 10 by D.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service employees are knowledgeable and professional

Report a concern   November 21, 2025 — Rated 10 out of 10 by T.F. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Andrew Gani my salesman was a pleasure to work with.

Report a concern   November 21, 2025 — Rated 10 out of 10 by R.C. Don Franklin Auto
What do you like about our products and services?

The sales man Blaine Harden was very patient and helpful with me when i first started looking for a new truck. He got me what i was looking for and made the whole process quick.

Report a concern   November 21, 2025 — Rated 10 out of 10 by Donald Wilson Don Franklin Bardstown - Service
What do you like about our products and services?

Helpful and friendly staff. No pressure. Just good service.

Report a concern   November 21, 2025 — Rated 10 out of 10 by H.C. Don Franklin Monticello Service
What do you like about our products and services?

Had what I wanted

Report a concern   November 21, 2025 — Rated 9 out of 10 by Mary Hayes Don Franklin Somerset KIA Service
What do you like about our products and services?

Always seem genuine and honest. I don’t feel taken advantage of like a lot of mechanics do with their lady customers.

Report a concern   November 21, 2025 — Rated 10 out of 10 by William Frederick Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The employees are the best, when we have a problem Don Franklin is on it to fix the problems 👍

Report a concern   November 21, 2025 — Rated 9 out of 10 by K.J. Don Franklin London Ford - Service
What do you like about our products and services?

Never had a problem getting an appointment to have my vehicles service. Most of the time the work is completed within an hour to an hour and half.

Report a concern   November 21, 2025 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly people and friendly atmosphere

Report a concern   November 21, 2025 — Rated 10 out of 10 by L.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

I give the customer service a 5 ⭐️⭐️⭐️⭐️⭐️ rating because of Debbie. She is absolutely amazing. You can tell that she cares about the customers and wants to make sure they are happy.

Report a concern   November 21, 2025 — Rated 10 out of 10 by A.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Prompt and efficient

Report a concern   November 21, 2025 — Rated 9 out of 10 by George Graham Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Large variety of new and used automobiles
To choose from.
State of the art showrooms as well as a knowledge and friendly staff.
I was very happy with my last purchase from the Don Franklin family

Report a concern   November 21, 2025 — Rated 10 out of 10 by C.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Very nice people. They do a great job


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