Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 26, 2025 — Rated 10 out of 10 by Kasey Williams-Reynolds Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Returning my car after oil change was immaculate thank you again!

Report a concern   September 26, 2025 — Rated 10 out of 10 by D.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Prompt, courteous, quick service.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Morton Logan Don Franklin Russell Springs Service
What do you like about our products and services?

I was treated like a “forever” customer even though I was there from out of town and due to a breakdown on the interstate. I am very satisfied with the service received and the wonderful treatment from your service writer and service received . I will definitely check your website and inventory when entering the market for a new vehicle. Thank you

Report a concern   September 26, 2025 — Rated 10 out of 10 by Teresa Tobin Don Franklin Campbellsville Service Department
What do you like about our products and services?

Great service dept .

Report a concern   September 26, 2025 — Rated 9 out of 10 by G.H. Don Franklin Burkesville Service Department
What do you like about our products and services?

The service is good
The waiting room while service is being performed is clean and comfortable
I really like the appointment system

The thing I don’t understand stand is the popcorn machine is always empty

Report a concern   September 26, 2025 — Rated 10 out of 10 by G.O.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Not a long wait, and service is very good, as are the employees. Very personable

Report a concern   September 26, 2025 — Rated 10 out of 10 by Susan Judd Don Franklin Somerset KIA Service
What do you like about our products and services?

Quik, accurate service. Quality products.

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.T. Don Franklin Campbellsville Service Department
What do you like about our products and services?

It was quick and they always explain what they do in the service. I’ve used them for the last 9 years and have been very happy with the service.

Report a concern   September 26, 2025 — Rated 10 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

I really like ford products and your service is very professional and courtious

Report a concern   September 26, 2025 — Rated 10 out of 10 by Karen Maxfield Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff and quality service.

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.P. Don Franklin Bardstown - Service
What do you like about our products and services?

Very well mannered and service has been excellent. I would highly recommend this dealership to anyone. I started out getting my truck serviced there and I bought a car from them since.

Report a concern   September 26, 2025 — Rated 10 out of 10 by L.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quick at getting the car serviced.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Gary Owens Don Franklin CDJRF Sales Department
What do you like about our products and services?

Friendly, courteous, and efficient service. The customer waiting area is very nice. The follow-up calls show you want the customer to be satisfied with the service. The only complaint I have is having to pay a fee to use my credit card.

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.R. Don Franklin Ford - Service
What do you like about our products and services?

Great quick service for my issue

Report a concern   September 26, 2025 — Rated 10 out of 10 by R.G. Don Franklin Monticello Service
What do you like about our products and services?

Great service!

Report a concern   September 26, 2025 — Rated 10 out of 10 by G.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service manager Gary and also Blake are awesome. Very friendly. Wouldn't trust my vehicle to anyone else

Report a concern   September 26, 2025 — Rated 10 out of 10 by K.T. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service

Report a concern   September 26, 2025 — Rated 10 out of 10 by A.J. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Very good customer service!

Report a concern   September 26, 2025 — Rated 10 out of 10 by S.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Prompt professional service

Report a concern   September 26, 2025 — Rated 10 out of 10 by W.G. Don Franklin Burkesville Service Department
What do you like about our products and services?

Every thing was fine

Report a concern   September 26, 2025 — Rated 10 out of 10 by P.H. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Answer all my questions honestly and very friendly

Report a concern   September 26, 2025 — Rated 10 out of 10 by John Ford Don Franklin Columbia Nissan Service
What do you like about our products and services?

Very professional and friendly

Report a concern   September 26, 2025 — Rated 10 out of 10 by W.S. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Way they look and drive.very friendly

Report a concern   September 26, 2025 — Rated 10 out of 10 by Timothy Catlett Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Customer service was awesome

Report a concern   September 26, 2025 — Rated 10 out of 10 by D.R. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

They last and last.

Report a concern   September 26, 2025 — Rated 10 out of 10 by L.B. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

The sales rep was amazing. Was a great experience.

Report a concern   September 26, 2025 — Rated 10 out of 10 by W.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Quick and easy
Great value
Wonderful service
Amazing customer service

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.D. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Tyler was great to work with

Report a concern   September 26, 2025 — Rated 9 out of 10 by M.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Fair priced and professional

Report a concern   September 26, 2025 — Rated 10 out of 10 by C.P. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Very friendly staff


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