Customer Testimonials
Staff is always courteous and service is fast.
Quick and professional
Service people are so polite and kind. I travel from Glasgow to Columbia because I trust the people at Columbia.
Lamar and the crew are always courteous and helpful. They’re very knowledgeable and have always kept me informed about what service needs I should expect in the future and have always been honest and trustworthy with me on what is needed. I can depend on them to do a great job.
Lady at service desk rude
Complete inspection of mechanical components, recommendations and explanations of why maintenance should be made. Waiting time for maintenance to be completed entirely acceptable. Will purchase next vehicle from Don Franklin Ford.
The friendly staff, the affordable pricing and no judgmental negotiation.
I am a Ford girl.
Quick and they explain what they did.
Professional timely courteous
Everything
Eddie Gaskell was amazing to work with and because of him I will bring all of my future car maintenance needs to you all!
Fast Friendly service.
Friendly people.
Service was good/
Great customer service!
People are friendly and helpful
The work was done quickly and properly. The staff was friendly.
Excellent fast friendly service
I appreciate and respect everyone at Don Franklin. Everyone is very kind, caring, helpful. When my Kona needs routine oil changes or I have any questions, I only go to Don Franklin. I call or go in person and I know we are always very easy relaxed patient with all questions and answers.
I appreciate Don Franklin
Reliable products with awesome customer service.
I love my kia n when my car gets serviced the staff is all so friendly
Very timely service, kept well informed throughout the process. Friendly staff.
Very friendly and courteous and professional to help when bringing in a vehicle. Able to communicate with me about mine when it was necessary. The loaner vehicle I was provided was really great. I really liked the car.
They are always pleasant and willing to work with you to give you best service for your dollar!
They were very helpful!!!
You replaced my car engine honoring the recall.
The dealership staff was very knowledgeable. I think Ford is a good product and I will return for future services. Thank you, Gary Winningham.
Luke at Russell springs does a great job.
Great service!