Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 29, 2026 — Rated 10 out of 10 by T.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very fast getting an oil change!!! Highly recommend

Report a concern   April 29, 2026 — Rated 10 out of 10 by Loretta Morgan Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service and they treat you and your vehicle with courtesy.

Report a concern   April 29, 2026 — Rated 10 out of 10 by Ruth Fivecoat Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone was very friendly, and got finished in no time.

Report a concern   April 29, 2026 — Rated 10 out of 10 by Gregory Peyton Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service

Report a concern   April 29, 2026 — Rated 10 out of 10 by Aaron Horton Don Franklin Somerset GM Service Department
What do you like about our products and services?

The appointment availability of the service department is good, less than a week out for scheduling. Their prices are reasonable and wait times for an oil change and rotation is 45 minutes. All are reasons why I'm a repeat customer.

Report a concern   April 29, 2026 — Rated 10 out of 10 by J.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

They were accommodating and friendly

Report a concern   April 29, 2026 — Rated 10 out of 10 by V.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly and efficient

Report a concern   April 29, 2026 — Rated 10 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

Great products and prompt and reliable services. I would rate a 10.

Report a concern   April 29, 2026 — Rated 10 out of 10 by Faith Spires Don Franklin Somerset KIA Service
What do you like about our products and services?

The customer service is the best

Report a concern   April 29, 2026 — Rated 10 out of 10 by Leda Floyd Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast service

Report a concern   April 29, 2026 — Rated 10 out of 10 by A.Z. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Great Service plus a terrific waiting area!

Report a concern   April 29, 2026 — Rated 10 out of 10 by C.L. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Poet was awesome. There was very good communication between the dealership and myself. The staff seemed very knowledgeable and helpful with both of my warranties. All in all it was a great experience with good customer service.

Report a concern   April 29, 2026 — Rated 10 out of 10 by T.D. Don Franklin Corbin CDJR Service
What do you like about our products and services?

It’s quick everyone is nice and the price is really reasonable for an oil change.

Report a concern   April 29, 2026 — Rated 10 out of 10 by J.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam is terrific person and is very responsive to what customers need and want.

Report a concern   April 29, 2026 — Rated 10 out of 10 by S.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Seem to understand tasks. We need an occasional discount on oil changes.

Report a concern   April 29, 2026 — Rated 9 out of 10 by D.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

Quick

Report a concern   April 29, 2026 — Rated 10 out of 10 by A.J. Don Franklin Columbia Nissan Service
What do you like about our products and services?

The are always efficient and reliable.

Report a concern   April 29, 2026 — Rated 10 out of 10 by Brenda Reid Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service is quick and and staff are professional.

Report a concern   April 29, 2026 — Rated 10 out of 10 by Angela Luttrell Don Franklin Somerset KIA Service
What do you like about our products and services?

They’re fast and I’m on my way

Report a concern   April 29, 2026 — Rated 10 out of 10 by Melinda Anders Don Franklin London Ford - Service
What do you like about our products and services?

Fast, friendly service

Report a concern   April 29, 2026 — Rated 10 out of 10 by Susan Turner Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We love our new Pathfinder! Had great service from our salesman Stan. Also got fantastic service yesterday when we had running boards put on. The service department was fantastic from start to finish. My husband was totally impressed that the person that got in and out of our vehicle was completely covered in order not to get the interior dirty. We really appreciate the great service!

Report a concern   April 29, 2026 — Rated 10 out of 10 by Terry Johnson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

on time getting my car in and out with a clean wash at the end less than an hour.

Report a concern   April 29, 2026 — Rated 10 out of 10 by F.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Collin was awesome to work with. Love the tech with the base model and how it drives!

Report a concern   April 29, 2026 — Rated 10 out of 10 by I.T. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Excellent services

Report a concern   April 29, 2026 — Rated 10 out of 10 by Michael Mcroberts Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the friendly atmosphere. I'm always greeted nicely. The service department people do a good job of listening to you the customer.

Report a concern   April 29, 2026 — Rated 10 out of 10 by M.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Convenient and friendly

Report a concern   April 29, 2026 — Rated 10 out of 10 by W.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I am very happy that i received service on my 2021 Nissan Rouge. If i need further service i will gladly call Don Franklin for the auto service that i need.

Report a concern   April 29, 2026 — Rated 10 out of 10 by William Songer Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Stan was a good salesman answered every thing I asked I would recommend him

Report a concern   April 29, 2026 — Rated 10 out of 10 by K.J. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Always courteous and always on time when taking our vehicle in for service.

Report a concern   April 29, 2026 — Rated 10 out of 10 by H.T. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very helpful and informative


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