Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 10, 2026 — Rated 9 out of 10 by J.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesman

Report a concern   October 10, 2026 — Rated 10 out of 10 by J.W. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The sales people were great! All of them were super friendly and helpful. Samson was our salesman and was great to work with. I have never owned a KIA until now but will
Definitely recommend!!
Report a concern   October 10, 2026 — Rated 10 out of 10 by R.B. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Everyone their is respectful and helps you out in every way they can.

Report a concern   October 10, 2026 — Rated 10 out of 10 by C.H. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Always great service would recommend to buy from
Report a concern   October 10, 2026 — Rated 9 out of 10 by R.H. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Good clean. Helpful friendly people.

Report a concern   October 10, 2026 — Rated 10 out of 10 by G.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Speedy service, great customer service!!!
Report a concern   October 10, 2026 — Rated 10 out of 10 by N.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Kind and knowledgeable staff always going above and beyond to help
Report a concern   October 10, 2026 — Rated 10 out of 10 by Audrey Frohlich Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Every thing

Report a concern   October 9, 2026 — Rated 10 out of 10 by L.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Always nice and so helpful! Great prices and great services!
Report a concern   October 9, 2026 — Rated 10 out of 10 by Marla Creasman Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service and service members!!!
Report a concern   October 8, 2026 — Rated 9 out of 10 by Jeff Griffith Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everything is good
Report a concern   October 8, 2026 — Rated 10 out of 10 by Andrew Vance Don Franklin London Ford - Service
What do you like about our products and services?

Great people to deal with quick service

Report a concern   October 8, 2026 — Rated 10 out of 10 by Sierra Coomer Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very good service. I traded in my van for an explorer and they made the process so simple and quick. 10 out of 10 recommend. My sales rep Gauge was knowledgeable and helped me through it all.
Report a concern   October 8, 2026 — Rated 10 out of 10 by B.O. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Just good folks trying to do the right thing to help the customer.
Report a concern   October 8, 2026 — Rated 10 out of 10 by C.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Quick service
Report a concern   October 7, 2026 — Rated 10 out of 10 by D.E. Don Franklin Bardstown - Service
What do you like about our products and services?

Got in right away. Very good experience!
Report a concern   October 7, 2026 — Rated 10 out of 10 by Terrie Vance Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service. Nice people who are there for your best interest.

Report a concern   October 7, 2026 — Rated 10 out of 10 by R.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ford loyalist!!
Report a concern   October 7, 2026 — Rated 10 out of 10 by S.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast friendly service

Report a concern   October 7, 2026 — Rated 10 out of 10 by Ryan Sutton Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly and quick
Report a concern   October 7, 2026 — Rated 10 out of 10 by A.N. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly people and fast service. Ease of scheduling appointments.
Report a concern   October 7, 2026 — Rated 10 out of 10 by T.B. Don Franklin Auto
What do you like about our products and services?

Always feel like you tell me the truth about my vehicle

Report a concern   October 7, 2026 — Rated 10 out of 10 by Terry Ellington Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The people. The quality of interaction.
Report a concern   October 7, 2026 — Rated 10 out of 10 by V.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Waiting on service to be done is sometimes not too pleasant - Don Franklin Hyundai service has a really nice area for customers to wait, it's clean, not noisy, spacious. They kept me informed, gave service options and price breakdowns. Plus it's close to my home. I'll definitely bring my car back for service!
Report a concern   October 7, 2026 — Rated 10 out of 10 by J.V. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always good service

Report a concern   October 7, 2026 — Rated 10 out of 10 by J.D. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Everyone was so helpful and helped find the car we wanted.

Report a concern   October 7, 2026 — Rated 10 out of 10 by M.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Helpful and usually quick

Report a concern   October 6, 2026 — Rated 10 out of 10 by Barbara Hagans Don Franklin Somerset KIA Service
What do you like about our products and services?

Prompt service and support. This is my second vehicle that I have bought from Don Franklin Kia.
My first vehicle purchase there was a 2021 Kia Rio and I truly liked the car. It was reliable and I had no major issues during the four years that I drove it. I recently purchased a 2025 K4. So far I like the way it drives and the gas mileage seems good. The main reason that I have chosen to stay with your company is because of the wonderful customer service and one particular salesman. He is awesome and deserves recognition for his hard work. Customer service and kindness goes a long way. Reputation is important so keep up the good work.
Report a concern   October 6, 2026 — Rated 10 out of 10 by A.S. Don Franklin Monticello Service
What do you like about our products and services?

Good
Report a concern   October 6, 2026 — Rated 9 out of 10 by G.N. Don Franklin Glasgow Sales Department
What do you like about our products and services?

The vehicle we were looking for.

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