Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.H. Don Franklin Auto
What do you like about our products and services?

Get in and out in a reasonable time. Everyone is friendly. You are treated with respect and leave knowing your vehicle has been done right.

Report a concern   July 9, 2026 — Rated 10 out of 10 by M.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

We had a great experience with Eli Last name removed, at Don Franklin Auto, in London.
This is the second time we’ve bought a car through them, and with Eli, and both times have been smooth and stress-free.
Eli was so helpful, patient, and professional. He found us exactly what we were looking for. Travis and Misty were also wonderful, kind, and caring.
We are very thankful, and would definitely recommend this Don Franklin Auto team to anyone looking for a vehicle!
Thank you again!

Report a concern   July 9, 2026 — Rated 9 out of 10 by M.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Nice people and good service

Report a concern   July 9, 2026 — Rated 10 out of 10 by T.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The ride back to work after dropping off 2 suv

Report a concern   July 9, 2026 — Rated 10 out of 10 by L.L. Don Franklin Ford - Service
What do you like about our products and services?

Timely manner of getting vehicle in and out from being serviced

Report a concern   July 9, 2026 — Rated 10 out of 10 by Becky Holtsberry Don Franklin London Ford - Service
What do you like about our products and services?

They are always so friendly and helpful. Met Tony service mgr and Garry the gym and both were super helpful and nice!

Report a concern   July 9, 2026 — Rated 10 out of 10 by D.S. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Everything was perfect and add the icing on the cake. My seller was not at the Chevy store so I called the Chevrolet store of Don Franklin and Glasgow and a man by the name of Brandon even though I didn’t buy it from their store was so very helpful and helped me through some of the things that I did not know how to use on my truck. They went well above my expectations.

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everyone is always very nice. They get me in and out quickly

Report a concern   July 9, 2026 — Rated 10 out of 10 by D.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Ease of making appointments

Report a concern   July 9, 2026 — Rated 10 out of 10 by B.P. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I like the quality of the work.

Report a concern   July 9, 2026 — Rated 10 out of 10 by L.J. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly everyone helps you out.

Report a concern   July 9, 2026 — Rated 9 out of 10 by Joan Knopp Don Franklin Ford - Service
What do you like about our products and services?

I TRUST that Don Franklin Ford will take care of what service my vehicle needs.

Report a concern   July 9, 2026 — Rated 10 out of 10 by M.R. Don Franklin Russell Springs Sales Department
What do you like about our products and services?

Brandon was the best salesman. He made sure I was comfortable with my vehicle of choice and that I got what I wanted!

Report a concern   July 9, 2026 — Rated 10 out of 10 by John Sargent Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly people comfortable waiting area and great service everytime

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service is excellent! Very prompt and quick!

Report a concern   July 9, 2026 — Rated 10 out of 10 by T.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great customer service and friendly staff

Report a concern   July 9, 2026 — Rated 10 out of 10 by Danny Lee Don Franklin Russell Springs Sales Department
What do you like about our products and services?

Fast, friendly service.

Report a concern   July 9, 2026 — Rated 10 out of 10 by G.F. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Professional staff. Quality parts

Report a concern   July 9, 2026 — Rated 10 out of 10 by Lavonna Greer Don Franklin Bardstown - Service
What do you like about our products and services?

Very polite and very friendly. Very reasonable and good with my car.

Report a concern   July 9, 2026 — Rated 10 out of 10 by Bruce Nunn Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The seal lady was very nice . She went out of her way to make sure that we were very satisfied with everything. I have never been treated so special as a customer. I will probably never shop anywhere else again. We are very satisfied with our purchase. And the service.

Report a concern   July 9, 2026 — Rated 10 out of 10 by Tamara Wilhelm Don Franklin Auto
What do you like about our products and services?

Peggy moss

Report a concern   July 9, 2026 — Rated 10 out of 10 by G.H. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and n d friendly!

Report a concern   July 9, 2026 — Rated 10 out of 10 by Abby Cope Don Franklin London Ford - Service
What do you like about our products and services?

Very fast and helpful💗

Report a concern   July 9, 2026 — Rated 10 out of 10 by K.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Good service got my car serviced in a timely manner would have liked to had a loner vehicle we had to set in waiting area over 3 hrs but other than that it was ok we always get our car and truck serviced at Don Franklin

Report a concern   July 9, 2026 — Rated 10 out of 10 by T.M. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I liked cowboy! He was top notch and straight forward. He actually saved A relationship with Don Franklin Auto. I have had several horrible experiences with London Don Franklin. Gary the general manager is the worst!°°°°

Report a concern   July 9, 2026 — Rated 9 out of 10 by C.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Easy to deal with.

Report a concern   July 9, 2026 — Rated 10 out of 10 by V.P. Don Franklin Somerset KIA Sales
What do you like about our products and services?

It's fast service

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Was great experience! Will definitely be a repeat customer and would definitely recommend

Report a concern   July 9, 2026 — Rated 9 out of 10 by C.E. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Reasonably priced. Friendly staff. Nice waiting area.

Report a concern   July 9, 2026 — Rated 10 out of 10 by Michelle Rodgers Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like being able to get in and get out in a timely fashion and I like that the staff is customer service oriented is all phases of the service.


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