Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 28, 2025 — Rated 10 out of 10 by Christopher Gates Don Franklin London Ford - Service
What do you like about our products and services?

The service is top notch in all aspects of the business. The service advertises are very knowledgeable about what the customer wants and needs. The mechanics are very knowledgeable in any questions that I may need answered. The product is good. I give Don Franklin London Lincoln the best of the best .

Report a concern   September 28, 2025 — Rated 10 out of 10 by R.G. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Everyone was super nice and everything was completed in a timely manner

Report a concern   September 28, 2025 — Rated 10 out of 10 by G.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

The service was performed in a very timely and professional manner. The product preforms as it is intended to. I thought that the labor was a bit high, but overall, I am satisfied with the outcome.

Report a concern   September 27, 2025 — Rated 10 out of 10 by Michelle Leach Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional, Friendly, and trustworthy

Report a concern   September 27, 2025 — Rated 10 out of 10 by D.K. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Prices

Report a concern   September 27, 2025 — Rated 10 out of 10 by W.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

AAA+++

Report a concern   September 27, 2025 — Rated 10 out of 10 by Michelle Woods Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good

Report a concern   September 27, 2025 — Rated 10 out of 10 by G.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good customer service

Report a concern   September 27, 2025 — Rated 10 out of 10 by Morgan Smith Don Franklin Auto
What do you like about our products and services?

Chad at mittsubish service may be the nicest guy in Kentucky. Went there for my oil change and he had me in and out under half an hour. Mr franklin give chad a healthy raise!! 5 stars

Report a concern   September 27, 2025 — Rated 10 out of 10 by E.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Our sales person is very personable a d extremely polite. Always happy. Not pushy, gives advice but does not push his ideas upon you.

Report a concern   September 27, 2025 — Rated 10 out of 10 by M.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Fast, friendly and efficient

Report a concern   September 27, 2025 — Rated 10 out of 10 by S.H. Don Franklin Somerset KIA Service
What do you like about our products and services?

Customer service
Reliable work
Trustworthy

Report a concern   September 27, 2025 — Rated 10 out of 10 by R.S. Don Franklin Monticello Sales
What do you like about our products and services?

They were very nice! We like a dodge!

Report a concern   September 27, 2025 — Rated 10 out of 10 by Vickie Milby Don Franklin Campbellsville Service Department
What do you like about our products and services?

They are always friendly and professional. They always have my vehicle ready in ample amount of time.

Report a concern   September 27, 2025 — Rated 10 out of 10 by J.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

I am pleased with the services provided.
However, I as why the P stays on. I was told it will automatically go off when reaching a certain speed. IT DON’T GO OFF AUTOMATICALLY!!

I am afraid it is going to mess something up!!
What do I need to do?

Report a concern   September 27, 2025 — Rated 10 out of 10 by Lewayne Armstrong Don Franklin CDJRF Sales Department
What do you like about our products and services?

I was treated like family. Excellent place to do business.

Report a concern   September 27, 2025 — Rated 10 out of 10 by L.F. Don Franklin Ford - Service
What do you like about our products and services?

Scheduling and service

Report a concern   September 27, 2025 — Rated 10 out of 10 by P.F.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Prompt and friendly service as well as excellent service. Very pleased

Report a concern   September 27, 2025 — Rated 10 out of 10 by Cynthia Cassady Don Franklin Columbia Nissan Service
What do you like about our products and services?

I always have a good experience taking my car to this location.

Report a concern   September 27, 2025 — Rated 10 out of 10 by Thomas Fletcher Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

very helpful and nice

Report a concern   September 27, 2025 — Rated 10 out of 10 by A.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Eddie never gave up on me or my vehicle. I had to take it back to him 4-5 times because of a turning signal issue. He was kind to me every time and told me he would do whatever it takes to fix it. It ended up being a situation where he had to contact Farm Bureau, but because of his persistence, it is finally fixed and working. I appreciate him and Keith Hale so much!
-Name removed

Report a concern   September 27, 2025 — Rated 10 out of 10 by M.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

On time appointment

Report a concern   September 27, 2025 — Rated 9 out of 10 by S.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Attentive service that meets my expectations. Keep up the good work.

Report a concern   September 27, 2025 — Rated 10 out of 10 by J.T. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Convenience and friendly service.

Report a concern   September 27, 2025 — Rated 9 out of 10 by W.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Reminders

Report a concern   September 27, 2025 — Rated 10 out of 10 by C.P.C. Don Franklin Ford - Service
What do you like about our products and services?

They usually get you in pretty quick.

Report a concern   September 26, 2025 — Rated 10 out of 10 by T.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I love Toyota. And I received very good service.

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Fast an friendly service

Report a concern   September 26, 2025 — Rated 10 out of 10 by K.L. Don Franklin Somerset KIA Service
What do you like about our products and services?

Service is always friendly and helpful.

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.G. Don Franklin Russell Springs Service
What do you like about our products and services?

Friendly and done promptly,I appreciate the effort put forth to get me home on time!!


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