Customer Testimonials
Professional, caring personnel.
Very personable and responsive service! Thank you!
The Dealer was excellent and service was excellent
Service was very personable and I could tell she truly cared about my well being!! Would recommend her to everyone in search of a car!!
Sales man , out standing service
Everyone is so friendly, professional, and goes above and beyond to assist the needs of customers
The service writer for Genesis Lexington, KY was very helpful, understanding and professional in the manner in which he handled my continued problems with my rear passenger side roller shade. I rarely use the roller shades in my 2023 Genesis G90, however I expect it to work properly when used. Replacing the mechanism was the right move in this case.
My hat goes off to the timely assistance provided by the service manager and his team who solved my problem. I “Love My Car.”
First name removed
I like the truck
Alexis in the service department went above and beyond to assist me. I was in the middle of a very serious family situation, and she helped make what could have been a very stressful warranty situation much easier to navigate.
She was patient, professional, and showed genuine care and compassion while working to find solutions rather than simply giving standard answers. That level of customer care makes a real difference and was sincerely appreciated.
Don Franklin Hyundai clearly empowers their team to take care of customers with professionalism and understanding. Experiences like this are exactly why I would recommend Don Franklin Hyundai to anyone considering a Hyundai purchase or needing service for their vehicle. - Tim Tabol - Lexington, KY
Being able to receive services in a timely manner
Your people; service, sales, and parts.
Not at this time.
Excellent service!
Friendly
Always ready to take care of your customers.
Very dependable reasonably priced, and you have very friendly and knowledgeable associates and they are very patient with people like me who have a hard time making up their mind. our family will be returning customers to Don Franklin. Thanks to all !!!😊
Everyone was very nice and professional. I was checked in 2 or 3 times while there. They went out of their way to be helpful. One of the best service experiences I’ve ever had at a dealership.
Professionalism and knowledge
Fast and good work and politeness
Fast, efficient, and kind.
Service department needs better employees that actually love their job.
Great service friendly people
Everyone is always honest and willing to help us find the perfect vehicle for us.
Quick and easy to get an appointment scheduled around my time frame. One 3 minute phone call and I was good to go.
The guys in Columbia Ky always gets me in so fast when I call to schedule an oil change, we love these guys .
Convenient
ease of use
I like ford trucks but I drive a dodge
Friendly folks, treat you like family.
They always take care of me with a smile and so helpful!!!!