Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 9, 2026 — Rated 9 out of 10 by B.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I love my car and the employees I’ve dealt with have been great. The only thing that is a little disappointing is that I was told when I purchased it, that I would get my car washed when I brought it in as long as the temperature was above a certain degree. That hasn’t happened. In the big picture, that is a small issue, but if you say that, you should follow through.

Report a concern   July 9, 2026 — Rated 10 out of 10 by M.A. Don Franklin Somerset KIA Service
What do you like about our products and services?

I appreciate how thorough they have been with the issue that I had with my vehicle. Even though it took multiple trips to the service department, I do feel confident that they will get it fixed.

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent customer service. Reasonable fees.

Report a concern   July 9, 2026 — Rated 10 out of 10 by Lori Ann Eskridge Don Franklin Columbia Nissan Service
What do you like about our products and services?

Helpful customer service
Quick and efficient!

Report a concern   July 9, 2026 — Rated 9 out of 10 by B.G. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Friendly, fast and knowledgeable

Report a concern   July 9, 2026 — Rated 10 out of 10 by S.P. Don Franklin Russell Springs Service
What do you like about our products and services?

Your friendly employees, kindness and always pleasant to talk with.

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service is always quick. Friendly and courteous

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.M. Don Franklin Bardstown - Service
What do you like about our products and services?

No comment

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

The services keeps my vehicle in good condition their service department is friendly and courteous, and make sure every question you have is answered.

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.L. Don Franklin Burkesville Service Department
What do you like about our products and services?

Service is quick and done correct

Report a concern   July 9, 2026 — Rated 10 out of 10 by E.S. Don Franklin Monticello Service
What do you like about our products and services?

Quality

Report a concern   July 9, 2026 — Rated 10 out of 10 by Amie Wilson Don Franklin Monticello Service
What do you like about our products and services?

The service manager and his team are absolutely TOP NOTCH!!! Kind, professional, personable, knowledgeable, and very transparent!! Excellent team!!!

The GM, Dale Hansford is a kind sweet soul and goes beyond the call of duty even when he has nothing to gain!!

Report a concern   July 9, 2026 — Rated 10 out of 10 by B.D. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The staff is always so helpful and SUPER Friendly.

Report a concern   July 9, 2026 — Rated 9 out of 10 by B.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

My salesman went over & beyond to help!! He was incredible. Hudson is the man

Report a concern   July 9, 2026 — Rated 10 out of 10 by M.A. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very nice and pleasant customer service from employees.

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick

Report a concern   July 9, 2026 — Rated 10 out of 10 by H.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Lawrence and John Berry made everything been easy and quick!

Report a concern   July 9, 2026 — Rated 10 out of 10 by Kyle Woodward Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

That’s is very clean and professional staff. Plus, it’s local and in town.

Report a concern   July 9, 2026 — Rated 10 out of 10 by M.B. Don Franklin London Ford - Service
What do you like about our products and services?

Very pleased with the quick service and the price was affordable! I was impressed and very satisfied!

Report a concern   July 8, 2026 — Rated 10 out of 10 by E.B. Don Franklin Auto
What do you like about our products and services?

Friendly

Report a concern   July 8, 2026 — Rated 10 out of 10 by Marilyn Havenner Don Franklin Ford - Service
What do you like about our products and services?

Your service team members are always friendly and very helpful! Keeping me up-to-date on everything that’s being done or needs to be done for my car.

Report a concern   July 8, 2026 — Rated 10 out of 10 by D.K. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service was good!

Report a concern   July 7, 2026 — Rated 10 out of 10 by T.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

They were prompt friendly and seemed thorough. Service desk staff were very nice and professional.

Report a concern   July 7, 2026 — Rated 10 out of 10 by R.M. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

My sales rep Sasha Stevenson was the best person to encounter. Not pushy or disrespectful. Very knowledgeable and helpful

Report a concern   July 7, 2026 — Rated 10 out of 10 by R.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Easy to talk to & very Professional

Report a concern   July 7, 2026 — Rated 10 out of 10 by T.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service is always on point ; that’s a big deal for me!

Report a concern   July 7, 2026 — Rated 10 out of 10 by B.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Our salesman was awsome

Report a concern   July 7, 2026 — Rated 10 out of 10 by Q.H. Don Franklin London Ford - Service
What do you like about our products and services?

The service is quick and everyone is very friendly and helpful.

Report a concern   July 7, 2026 — Rated 10 out of 10 by C.R. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service was fast

Report a concern   July 7, 2026 — Rated 10 out of 10 by S.L. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The customer service representatives are a pleasure to interact with


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