Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 18, 2026 — Rated 10 out of 10 by J.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly people.

Report a concern   July 18, 2026 — Rated 10 out of 10 by K.O. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Always friendly and usually quick service.

Report a concern   July 18, 2026 — Rated 10 out of 10 by Melissa Koehler Don Franklin Bardstown - Service
What do you like about our products and services?

I’ve been working with Jena in the service department for several years and she always does whatever she can to get me in for service. She is very good at customer service and support

Report a concern   July 18, 2026 — Rated 10 out of 10 by Cassandra Greenlee Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always so friendly and welcoming when I come in for service and Chris was great.

Report a concern   July 18, 2026 — Rated 10 out of 10 by W.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

Everyone is very friendly and helpful.

Report a concern   July 18, 2026 — Rated 10 out of 10 by P.A. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The service workers are very courteous and helpful. They are thorough with inspections and they keep us informed about recalls and/or anything our car is in need of.

Report a concern   July 18, 2026 — Rated 10 out of 10 by S.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick, friendly service.

Report a concern   July 18, 2026 — Rated 9 out of 10 by Sandra Smith Don Franklin Burkesville Service Department
What do you like about our products and services?

Being able to get appointments quickly

Report a concern   July 18, 2026 — Rated 10 out of 10 by W.H. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Bradley done a good job got us cars from another lot so we didn’t have to drive all over the state to make our choice

Report a concern   July 18, 2026 — Rated 10 out of 10 by G.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I like Toyota

Report a concern   July 18, 2026 — Rated 10 out of 10 by F.W. Don Franklin Russell Springs Service
What do you like about our products and services?

Your employees are nice and kind and do good job with my car

Report a concern   July 18, 2026 — Rated 10 out of 10 by Clive Weller Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

customer service is above and beyond what you may expect, it’s doing the right thing. So many businesses have lost those skills.

Report a concern   July 18, 2026 — Rated 10 out of 10 by C.L. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great Service. Didn’t have to wait long.

Report a concern   July 18, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Employees are helpful.

Report a concern   July 18, 2026 — Rated 10 out of 10 by Glen Maxwell Don Franklin Burkesville Service Department
What do you like about our products and services?

They fixed it and it works like it should

Report a concern   July 18, 2026 — Rated 10 out of 10 by Sandra Hollingshead Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everybody was very kind and friendly and efficient and I love my 2025 Nissan Sentra

Report a concern   July 18, 2026 — Rated 10 out of 10 by W.K. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very professional and quick.

Report a concern   July 18, 2026 — Rated 10 out of 10 by R.T. Don Franklin Russell Springs Service
What do you like about our products and services?

Blake was awesome to work with and mad the buying process super easy!

Report a concern   July 18, 2026 — Rated 10 out of 10 by C.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Great place awesome staff

Report a concern   July 18, 2026 — Rated 10 out of 10 by M.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I needed an oil change quickly. I was having to go back and forth to Louisville for dr appointments and tests., and I needed to go to Little Rock, Ark. for my daughter and the mileage was too close to exceeding the recommended limit. I called and they worked me in that day. So, yes the service deserved a 10. Thank you very much!

Report a concern   July 18, 2026 — Rated 10 out of 10 by Terry Robinson Don Franklin Auto
What do you like about our products and services?

Good looks and reliability of the Mitsubishi products

Report a concern   July 18, 2026 — Rated 10 out of 10 by Johnny Greene Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly and easy to talk with. No pressure sales person honest answers to all my questions

Report a concern   July 18, 2026 — Rated 9 out of 10 by B.B.V.L. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Your product in the Toyota so that makes it good out the gate. All of my family has Toyota vehicle and Don Franklin‘s been in the game along. It’s hard to bet against all that at the same time.

Report a concern   July 18, 2026 — Rated 10 out of 10 by A.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly and helpful

Report a concern   July 18, 2026 — Rated 10 out of 10 by B.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Easy to get appointments, they tell other things I need done to my car. Very nice people.👍

Report a concern   July 18, 2026 — Rated 10 out of 10 by Diana Greb Don Franklin Columbia Nissan Service
What do you like about our products and services?

It was good

Report a concern   July 17, 2026 — Rated 10 out of 10 by J.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great service department and great buying experience.

Report a concern   July 17, 2026 — Rated 10 out of 10 by R.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam was very knowledgeable and I will recommend him going forward to anyone interested in purchasing a vehicle from Don Franklin

Report a concern   July 17, 2026 — Rated 10 out of 10 by S.J. Don Franklin Russell Springs Service
What do you like about our products and services?

I like all your products they are all good, you’re service are great

Report a concern   July 17, 2026 — Rated 10 out of 10 by Barbara Simpson Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Kind and courteous service ! And in good time too !


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