Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 10, 2025 — Rated 10 out of 10 by Grady Wright Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff were friendly, efficient, and diagnosed and fixed problem quickly.

Report a concern   October 10, 2025 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

The service and the employees are extremely professional and kind, from start to finish.

Report a concern   October 10, 2025 — Rated 10 out of 10 by S.D. Don Franklin Monticello Service
What do you like about our products and services?

1st time customer as I am new to the area. Very good communication and Chris worked with our extended warranty company to resolve our issue and get our Jeep repaired in a timely fashion. He was courteous and professional at all times. We tend to stick with 1 dealership and look forward to it being Don Franklin

Report a concern   October 10, 2025 — Rated 10 out of 10 by P.W. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Always flexible to work me end with my work schedule. Prompt and quick at appointment and communicate any needs or a good to go report.

Report a concern   October 10, 2025 — Rated 10 out of 10 by D.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Great service and great staff.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Dave Achterhof Don Franklin London Ford - Service
What do you like about our products and services?

Jacob was awesome. He has excellent communication skills and has answers to all my questions. My truck was in for a recall and you had me in and out quickly. Thank you for the great service!

Report a concern   October 10, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Everything

Report a concern   October 10, 2025 — Rated 10 out of 10 by G.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Fast friendly service 😄

Report a concern   October 10, 2025 — Rated 10 out of 10 by Billy Collett Don Franklin London Ford - Service
What do you like about our products and services?

Very clean waiting room and friendly staff

Report a concern   October 10, 2025 — Rated 10 out of 10 by L.D. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Courtesy of Service Dept!!

Report a concern   October 10, 2025 — Rated 10 out of 10 by T.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The committee to great service behind product dependability.

Report a concern   October 10, 2025 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Great people

Report a concern   October 10, 2025 — Rated 10 out of 10 by C.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The employees are very polite, helpful and friendly

Report a concern   October 10, 2025 — Rated 9 out of 10 by C.R. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The service was fast and convenient. Barbara was very polite and has awesome customer service. She help in more ways than just fixing making sure our Ford got fixed.

Thank you Barbara!!!

Report a concern   October 10, 2025 — Rated 10 out of 10 by P.N. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Everything

Report a concern   October 10, 2025 — Rated 10 out of 10 by H.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

How quick the services are

Report a concern   October 10, 2025 — Rated 10 out of 10 by Daniel Shell Don Franklin CDJRF Sales Department
What do you like about our products and services?

Service was AMAZING

Report a concern   October 10, 2025 — Rated 10 out of 10 by G.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Plenty of inventory and friendly staff

Report a concern   October 10, 2025 — Rated 10 out of 10 by W.R. Don Franklin Somerset KIA Sales
What do you like about our products and services?

They have always been nice to me

Report a concern   October 10, 2025 — Rated 10 out of 10 by C.H. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Sales department was super easy to work with. Dustin was very accommodating in the search for my new vehicle, he always called when something came in that he thought I might like. F&I person had my paperwork ready to go in just a few minutes.

Report a concern   October 10, 2025 — Rated 10 out of 10 by D.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendliness and selection of products.

Report a concern   October 10, 2025 — Rated 10 out of 10 by C.C. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Very good service and very nice staff!

Report a concern   October 10, 2025 — Rated 10 out of 10 by T.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly and knowledgeable staff. Affordable and dependable vehicles

Report a concern   October 10, 2025 — Rated 10 out of 10 by J.B. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Austin was fabulous. We bought a car for my daughter, and he was friendly, helpful, and informative. He did everything he could to make our experience a pleasant one. I will highly recommend your products and services to my friends!

Report a concern   October 10, 2025 — Rated 10 out of 10 by Samantha Parks Don Franklin Campbellsville Service Department
What do you like about our products and services?

When they found out it was going to take more than one day they got me into a rental right away, since I had no other transportation for the second day to get to work! Very friendly and went above and beyond.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Alex Rudd Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and they make sure you’re always updated with what’s going on with your car.

Report a concern   October 10, 2025 — Rated 10 out of 10 by W.D. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Great and awesome

Report a concern   October 10, 2025 — Rated 10 out of 10 by R.J. Don Franklin Burkesville Sales
What do you like about our products and services?

Worked to find me what I wanted

Report a concern   October 10, 2025 — Rated 10 out of 10 by Linda King Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have a new Nissan Sentra. I’m very happy with the driving and looks of this pretty black vehicle.

Report a concern   October 10, 2025 — Rated 10 out of 10 by B.P. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The people and the service plus the coffee ☕️


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