Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 13, 2026 — Rated 10 out of 10 by Robert McDonald Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Not high pressure

Report a concern   March 13, 2026 — Rated 10 out of 10 by Cory Smith Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was nice and I was treated like family member

Report a concern   March 13, 2026 — Rated 9 out of 10 by R.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I appreciate the prompt service as that was my only vehicle.

Report a concern   March 13, 2026 — Rated 10 out of 10 by C.G. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service technicians and staff. I would highly recommend Don Franklin Crystal Jeep

Report a concern   March 13, 2026 — Rated 10 out of 10 by R.M. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and professional

Report a concern   March 13, 2026 — Rated 10 out of 10 by V.G. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Reliable, friendly service. Sasha is great at getting the car you want at the price you want! Thank you Sasha!!

Report a concern   March 13, 2026 — Rated 10 out of 10 by C.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Good survivor and you do what you say

Report a concern   March 13, 2026 — Rated 10 out of 10 by P.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

The friendliness of the staff!!

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.F. Don Franklin Glasgow Service Department
What do you like about our products and services?

Curious and helpful.

Report a concern   March 13, 2026 — Rated 10 out of 10 by L.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Excellent customer service. Kendall and Bobby Bishop are so helpful.

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Scheduling the appointment was easy and working with service team on arrival was very helpful.

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional I will always bring my vehicle there for service.

Report a concern   March 13, 2026 — Rated 10 out of 10 by M.E. Don Franklin Somerset KIA Service
What do you like about our products and services?

My experience with everything has always been good.

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everything

Report a concern   March 13, 2026 — Rated 9 out of 10 by C.B. Don Franklin CDJRF Sales Department
What do you like about our products and services?

I like that they really tried hard to get the right vehicle for me. But I gave a price range that works for me. Now it is double the price than I intend to spend. Also I gave them a price range for my car payment and they went way over that. Now I'm stuck in to it .

Report a concern   March 13, 2026 — Rated 10 out of 10 by R.A. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly

Report a concern   March 13, 2026 — Rated 10 out of 10 by Jason Wheat Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The friendly service.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Steven Slaughter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the details the process that you guys do it’s just AWESOME!!

Report a concern   March 13, 2026 — Rated 10 out of 10 by L.T. Don Franklin London Ford - Service
What do you like about our products and services?

No delays, and the employees are very helpful

Report a concern   March 13, 2026 — Rated 10 out of 10 by Janet Sparrow Don Franklin Bardstown - Service
What do you like about our products and services?

Service

Report a concern   March 13, 2026 — Rated 10 out of 10 by John Frazer Don Franklin Ford - Service
What do you like about our products and services?

I just like Ford and Ford people I've always had great service great product very pleased from Don Franklin's Ford

Report a concern   March 13, 2026 — Rated 10 out of 10 by C.S. Don Franklin Corbin CDJR Service
What do you like about our products and services?

I like having a on time appointment that starts on time

Report a concern   March 13, 2026 — Rated 10 out of 10 by Mike McFall Don Franklin London Ford - Service
What do you like about our products and services?

The people are helpful.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Herbert Gaddis Don Franklin London Ford - Service
What do you like about our products and services?

Good service. Friendliest people
Always best service

Report a concern   March 13, 2026 — Rated 9 out of 10 by S.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Service staff is very friendly and professional. As I sat in airing each member who walked through greeted me with a smile & a hello.

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.H. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly and courteous staff in sales and service. Quick to answer calls and assist you in your needs

Report a concern   March 13, 2026 — Rated 10 out of 10 by Edward Stearns Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick , honest

Report a concern   March 13, 2026 — Rated 9 out of 10 by Eric Allegree Don Franklin Burkesville Service Department
What do you like about our products and services?

They were prompt and knowledgeable,

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We loved that it was such a friendly environment and everyone we encountered seemed genuinely happy we were there. Our salesman Ross was honest and never made us feel pressured to buy. Great experience!

Report a concern   March 13, 2026 — Rated 10 out of 10 by G.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

They get your approval before any extra work is done


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