Customer Testimonials
Tony Soto is a great service advisor and always takes great care of me as his customer
Absolutely amazing
Did great job.
The employees are awesome and always happy with the service. It is hard to get in touch with the service department. I am satisfied with the experience.
Top of the line!!!
The ease of making appointments and they are proficient on planning the length of time for each appointment. Friendly Staff
Ford is the only vehicle I will own
Design, luxury and safety features, warranties and service, quiet ride, beautiful interior and exterior.
Ben Luddeke was very knowledgeable, explained all the functions, was very patient and courteous with us (we are senior adults), we did not feel pressured, he gave us privacy and time to discuss.
Would be helpful for the customer to have an itemized listing of all the features and specs of the vehicle purchased - since we did not purchase the vehicle we looked at and test drove.
Derek and Tim did A GREAT JOB getting me out a day earlier than first thought which was huge cause I had to leave for vacation. They both did and always do a great job. Be sure you value them as high worth employees. They are!
Found a Tundra with 27,000 miles on it. Truck is exactly what I was looking for. Saved money compared to a new one. Employees were very helpful
Service department helped us out near closing time as were traveling. They’re promptly helped us quickly get back on the road
Friendly people. It's always a pleasant experience with minimal.waiting.
Service was thorough and appt was easy to get in a timely manner
Friendly and fast service
Don Franklin Campbellsville provides excellent service and trustworthy staff. All of our cars and my family's vehicles come from there. They are always accommodating when we need assistance, and everyone is very friendly! I’m glad we have such a great place here in Campbellsville.
As a doctor I don’t have a loaner so I had to Uber. Additionally, the person responsible for loaners didn’t even have the courtesy, or maybe it’s the intelligence to return my call. Very unprofessional.
Customer service is always professional and do a great job. Your staff always treats one with kindness and respect, and the quality of work done is always 100% top notch.
Services are always timely and very efficient! Very friendly staff!
Service department has always been very helpful in servicing all my vehicles over many years
Great service
Truthfully honesty and very dependable. If I trade it’s not an all day deal.and your team is amazing. Frankie Marcum is the best salesman that I’ve ever dealt with. That’s the reason I’ve traded so much with Don Franklin
They are very nice and friendly and always try to help you,always there for you and us,very helpful
Every thing
Fast friendly
They can normally get you in quickly to get you serviced and if you have any issues fix the vehicle while it’s there. They carry a lot of parts so you don’t have to wait.
price was good for an oil change with synthetic. I do NOT like the policy of charging more for using a credit card. Parking is very poor
When I call for appointment I get in a timely manner
Everyone is very kind and understanding of a persons position.
Your service is always top notch… very helpful and knowledgeable staff.
Their good at their jobs.
James Partin is who helped me and he was wonderful!