Customer Testimonials
Cory and Steve made the buying process a breeze! Friendly and professional all the way!
Great quality and excellent service
Very satisfied with the service I get.
Real parts for my truck, not knock offs….
Fast, efficient service
Kia makes great vehicles. We have owned many
Fast cheap
Chris in service is great to work with. He is always so pleasant and works to make sure to keep me posted on how my vehicle does in service. He is a huge asset to Don Franklin!
Always been very good at servicing my car and ery friendly and polite.
I like the ease and the availability of getting my car serviced. I did not have to wait long for an appointment or the service itself. I will always use Don Franklin.
Friendly fast efficient service
Always friendly service!!!
Satisfaction guantted
Very friendly and helpful sales team.
Honestly I’m forced to go there for warranty. The guys are great but that’s about it. They’re super slow. Slower than warranted and you have me a freak jeep compass to drive when I dropped a 1500 off like wtf
⭐⭐⭐⭐⭐ Exceptional Service Experience at Don Franklin Genesis of Lexington
I have been a proud Genesis owner for over five years, and until recently I had only serviced my vehicle at Genesis of Atlanta, where I originally purchased it. Because I recently expanded my business into Lexington, I needed to schedule service while I was in town and decided to visit Don Franklin Genesis of Lexington.
I am extremely busy and spend much of my day in meetings, so I assumed I would be at the dealership most of the afternoon and scheduled virtual meetings from 1–5 PM while my car was being serviced. From the moment I pulled into the service bay, I was treated with exceptional hospitality.
My service advisor, Daniel, made the entire process seamless. I was checked in using a digital iPad check-in, and Daniel walked around the vehicle with me to complete a thorough inspection. Afterward, he showed me the workspace areas so I could get settled and start working right away. The dealership had comfortable seating, a professional environment to take meetings, and thoughtful touches like snacks, coffee, and tea.
What impressed me most was the efficiency. My car was finished much earlier than I expected, but I was still able to stay and finish my meetings comfortably before leaving. That level of professionalism and flexibility made the experience even better.
Don Franklin Genesis of Lexington truly represents the Genesis brand of luxury service and hospitality. I was so impressed that I honestly felt like I could have purchased another vehicle on the spot simply because of how well I was treated. The only reason I didn’t is because my current Genesis is still in pristine condition.
Hailey was very attentive and helpful. Communication was sufficient but not over done. The buying process was fair and honest
Love a Chevy product
I’ve always driven chevy
They are quick
Fast
I have to bring it there for the warranty.
Certified warranties
Quick and friendly!
The Service Department was great. Couldn’t nicer or more professional.
The people are very nice. I don’t like the way you pull into the service area. It’s not very easy to see what you need to do. After you learn to pull into the bay it’s ok.
So far, the service has been consistantly courteous and reliable. I feel my vehicle has been well cared for by the service department and I haven't felt pressured into anything unnecessary.
Quick service!
Very nice people and everything was thorough and the best service ever
MJ was wonderful. Low pressure sales representative who immediately earned our trust. I dreaded looking at cars thinking an obnoxious sales person would follow and pepper us with questions. MJ showed me what I liked, answered my questions and made us feel good about the trade-in and subsequent purchase of a new vehicle.
They were very helpful and great to work with!
I like the car sales man Ron he was great and I also like the warranty and I think Don Franklin is very fair when they sale a car truck or suv