Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 12, 2026 — Rated 9 out of 10 by L.K. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Easy to get an appointment. Service staff friendly and always available for questions

Report a concern   March 12, 2026 — Rated 10 out of 10 by B.K. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service!!! The reason I keep coming back!!!

Report a concern   March 12, 2026 — Rated 10 out of 10 by Lesley Pasley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was so professional and pleasant. She was so much fun to work with.

Report a concern   March 12, 2026 — Rated 10 out of 10 by F.M. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Max was very helpful and I absolutely love the car I purchased. Everyone was very nice and no one was rude or stared just because I have a service dog.

Report a concern   March 11, 2026 — Rated 10 out of 10 by Lawrence Begley Don Franklin Somerset KIA Service
What do you like about our products and services?

Ty is always so nice pays attention to what you are saying big heli

Report a concern   March 11, 2026 — Rated 10 out of 10 by David Snell Don Franklin Monticello Service
What do you like about our products and services?

Everything

Report a concern   March 11, 2026 — Rated 9 out of 10 by S.B. Don Franklin Bardstown - Service
What do you like about our products and services?

The way the envision drives, not satisfied with the road when wet get back inside the auto!!! Sad!

Report a concern   March 11, 2026 — Rated 9 out of 10 by Christopher Williams Don Franklin Somerset GM Service Department
What do you like about our products and services?

All your staff seems to be very helpful.Very friendly. Very courteous and knowledgeable about the parts.

Report a concern   March 11, 2026 — Rated 10 out of 10 by D.T. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Love my Chevy

Report a concern   March 11, 2026 — Rated 10 out of 10 by Lesa Taylor Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They are always here to help with no complaints. The type of folks you ask, and you will receive.

Report a concern   March 11, 2026 — Rated 10 out of 10 by Theresa Kelly Don Franklin Monticello Service
What do you like about our products and services?

Service department was very friendly and the work done on my car was done quickly. They even ran my car thru the car wash. Thank you Derrick!

Report a concern   March 11, 2026 — Rated 10 out of 10 by G.R. Don Franklin Corbin CDJR Service
What do you like about our products and services?

The service at Don Franklins was fast and efficient. My vehicle was checked at the time of the appointment with no delays. I was updated often about what they had found and how they were going to fix it. The overall appointment didn’t take long at all. Everyone I spoke to was very friendly.

Report a concern   March 11, 2026 — Rated 10 out of 10 by K.G.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very convenient and staff is very friendly

Report a concern   March 11, 2026 — Rated 10 out of 10 by G.H. Don Franklin Ford - Service
What do you like about our products and services?

Curtis at service desk is awesome to work with

Report a concern   March 11, 2026 — Rated 10 out of 10 by C.M. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly & quick service!

Report a concern   March 11, 2026 — Rated 10 out of 10 by P.H. Don Franklin Auto
What do you like about our products and services?

Very friendly and helpful.

Report a concern   March 11, 2026 — Rated 10 out of 10 by S.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly service

Report a concern   March 11, 2026 — Rated 9 out of 10 by R.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We like our Palisade. ] always good service and nice people.

Report a concern   March 11, 2026 — Rated 10 out of 10 by Billy Hall Don Franklin London Ford - Service
What do you like about our products and services?

I am a super busy person and no matter when I call Don Franklin Ford always takes care of my vehicle needs. Of all places I have ever been Don Franklin Ford Service Team is the absolute best!
No where else don’t even come close. They treat me like a family member and always perfect in every way. Excellent across the board!!!

Report a concern   March 11, 2026 — Rated 10 out of 10 by K.G. Don Franklin Ford - Service
What do you like about our products and services?

ford dealer. I have a ford product.

Report a concern   March 11, 2026 — Rated 9 out of 10 by J.L. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

We have owned two Santa Fe’s and this makes our second Palisade. This is our first hybrid. The Palisade hybrid is simply outstanding. I love driving this SUV, the visibility through the front windshield is great. I am rather tall and the design of the door allows me to get into the car without hitting my head which was another reason to buy. The safety technology really has been a hallmark for Hyundai and was the deciding factor in our decision to buy our first Santa Fe. The rear view mirror with the camera view allows us to take full advantage of the cargo space. I simply can’t say enough about how much I enjoy my Palisade hybrid. I will add one more thing, my sales representative was so very easy to work with and there was zero pressure to purchase.

Report a concern   March 10, 2026 — Rated 10 out of 10 by B.J. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Fast and easy

Report a concern   March 10, 2026 — Rated 10 out of 10 by B.G. Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

No pressure sales approach

Report a concern   March 10, 2026 — Rated 10 out of 10 by A.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good communication. Just wish I could get appointments sooner.

Report a concern   March 10, 2026 — Rated 10 out of 10 by R.W. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The service i received at Don Franklin was outstanding.

Report a concern   March 10, 2026 — Rated 10 out of 10 by R.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I don’t feel like I get ripped off and the car wash extra service means a lot to me! It’s really appreciated!

Report a concern   March 10, 2026 — Rated 10 out of 10 by Timothy Smith Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very easy to deal with, no issues what’s so ever

Report a concern   March 10, 2026 — Rated 10 out of 10 by Mark Brewington Don Franklin Burkesville Service Department
What do you like about our products and services?

We have bought 5 or 6 vehicles from Don Franklin and have always had great service!

Report a concern   March 10, 2026 — Rated 10 out of 10 by S.T. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Like my mom service department very nice

Report a concern   March 10, 2026 — Rated 10 out of 10 by L.G.B. Don Franklin Russell Springs Service
What do you like about our products and services?

Timely, professional and friendly service


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