Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 28, 2026 — Rated 10 out of 10 by C.G. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very responsive and do a great job on repairs.

Report a concern   March 28, 2026 — Rated 9 out of 10 by M.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Love the Lincoln Nautilus and service was very good also.
Report a concern   March 28, 2026 — Rated 10 out of 10 by M.M. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Everyone very friendly. Kevin Britt our salesman’s was great to work with.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Brenda Cable Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The customer service staff members were
wonderful, and the battery replacement was done in a timely manner.
Report a concern   March 28, 2026 — Rated 10 out of 10 by W.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Product is limited. Services are excellent

Report a concern   March 28, 2026 — Rated 10 out of 10 by Lisa Adkins Don Franklin Somerset KIA Service
What do you like about our products and services?

Last time I remember when bringing my car in b4 they vacuumed and ran through car wash but they didn’t this time
But what I did like is that they treated me nice so thank u for that

Report a concern   March 28, 2026 — Rated 10 out of 10 by T.B. Don Franklin Corbin CDJR Service
What do you like about our products and services?

over all just a great place to do bussniss with

Report a concern   March 28, 2026 — Rated 10 out of 10 by M.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Your service was amazing. I say this because our salesman was right on top of everything!!! I do got to say the service was the best and I would recommend Don Franklin!!!

Report a concern   March 28, 2026 — Rated 10 out of 10 by Bruce Case Don Franklin Bardstown - Service
What do you like about our products and services?

I have always been treated good over there the wait is not really that long

Report a concern   March 28, 2026 — Rated 10 out of 10 by G.W. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Yes
Report a concern   March 28, 2026 — Rated 10 out of 10 by G.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenience!
Report a concern   March 28, 2026 — Rated 10 out of 10 by M.W. Don Franklin Ford - Service
What do you like about our products and services?

Good service always very clean place to be in
Report a concern   March 28, 2026 — Rated 10 out of 10 by Patsy Mibus Don Franklin London Ford - Service
What do you like about our products and services?

The waiting area was ready nice and comfortable. My change engine oil light is still on. Had it changed yesterday.
Report a concern   March 28, 2026 — Rated 10 out of 10 by Brenda Bennett Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly staff and expert service

Report a concern   March 28, 2026 — Rated 10 out of 10 by Tiffany Earley Don Franklin London Ford - Service
What do you like about our products and services?

I work there so the service are very good.

Report a concern   March 28, 2026 — Rated 10 out of 10 by J.B.I. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly and knowledgeable service techs. Makes you feel welcome and appreciated!
Report a concern   March 28, 2026 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

Great service department!
Report a concern   March 28, 2026 — Rated 9 out of 10 by D.T. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Very friendly even though I had to return to the dealership several times before they figured out my problem, once they did it was fixed.
Report a concern   March 28, 2026 — Rated 10 out of 10 by Lela Cox Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We had a great experience at Don Franklin in Columbia. Cody really made the whole process great. We will definitely come back the next time we need a car.
Report a concern   March 28, 2026 — Rated 10 out of 10 by Summer Britt Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Amazing service !!!
Report a concern   March 28, 2026 — Rated 10 out of 10 by Victor Grubb Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Customer service.
Report a concern   March 28, 2026 — Rated 10 out of 10 by C.S. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Kevin was honest and helped take the stress out of the entire process. He worked hard to find the truck that worked best for me.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Sharon Wathen Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Loved the first Buick encore I first bought but it was totaled from an accident wanted another just like it and Devin Boone made that happen

Report a concern   March 28, 2026 — Rated 10 out of 10 by M.A. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

service guys were great, and service was fast.
Report a concern   March 28, 2026 — Rated 10 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Friendly, courteous staff. Purchased a vehicle with a great warranty.

Report a concern   March 28, 2026 — Rated 10 out of 10 by B.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability, profesdionalism
Report a concern   March 28, 2026 — Rated 10 out of 10 by C.L. Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast and friendly
Report a concern   March 28, 2026 — Rated 10 out of 10 by Lisa Rosenthvr Don Franklin Russell Springs Service
What do you like about our products and services?

They are always professional and nice
Report a concern   March 28, 2026 — Rated 10 out of 10 by C.R. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly workers,Great service.
Report a concern   March 28, 2026 — Rated 10 out of 10 by Tony Kerr Don Franklin Ford - Service
What do you like about our products and services?

Great service and on time.

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