Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 21, 2026 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly. Explains everything and never pressures you to do any recommendations that day.

Report a concern   September 21, 2026 — Rated 10 out of 10 by Dale Shannon Don Franklin London Ford - Service
What do you like about our products and services?

Excellent as always!!!

Report a concern   September 21, 2026 — Rated 10 out of 10 by J.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service scheduling!

Report a concern   September 20, 2026 — Rated 10 out of 10 by A.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

everyone is very friendly and understanding! they get you in and out fast as possible when getting serviced. will always recommend them!

Report a concern   September 20, 2026 — Rated 9 out of 10 by G.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Explains to us & very friendly!

Report a concern   September 20, 2026 — Rated 10 out of 10 by Anthony Herrarte Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The cars you all got are amazing Mrs Jackie and Mr. Jason are the best
Mrs. Jackie had been helping me and she helped me get approved
Also love the talking vending machine
Anthony herrarte

Report a concern   September 19, 2026 — Rated 10 out of 10 by R.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

The managers and service

Report a concern   September 19, 2026 — Rated 10 out of 10 by Jeffrey Wright Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very timely and professional!

Report a concern   September 19, 2026 — Rated 10 out of 10 by James Smith Don Franklin Somerset GM Service Department
What do you like about our products and services?

Wemt in for oil change on my new Acadia. Friendly , fast service.

Report a concern   September 19, 2026 — Rated 10 out of 10 by M.L. Don Franklin Russell Springs Service
What do you like about our products and services?

Everyone is so nice and helpful..

Report a concern   September 19, 2026 — Rated 10 out of 10 by A.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service Dept

Report a concern   September 18, 2026 — Rated 10 out of 10 by Suzanne Solomon Don Franklin Somerset KIA Service
What do you like about our products and services?

The service guy Ty was great and helpful

Report a concern   September 18, 2026 — Rated 9 out of 10 by J.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great to work with without high pressure. Gauge was great person to work with.

Report a concern   September 18, 2026 — Rated 10 out of 10 by W.C. Don Franklin London Ford - Service
What do you like about our products and services?

all

Report a concern   September 18, 2026 — Rated 10 out of 10 by R.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Overall you provide excellent service.

Report a concern   September 18, 2026 — Rated 10 out of 10 by Lori Ferreira Don Franklin Campbellsville Service Department
What do you like about our products and services?

Fast service

Report a concern   September 18, 2026 — Rated 10 out of 10 by Angelia Smith Don Franklin Ford - Service
What do you like about our products and services?

People were very nice.

Report a concern   September 18, 2026 — Rated 10 out of 10 by T.T. Don Franklin Burkesville Sales
What do you like about our products and services?

Always helpful and direct in dealing. Financial dealing sales are straightforward. Sales team is quick and responsive and research surrounding associates to help try to find exactly what the customer is looking for.

Report a concern   September 18, 2026 — Rated 10 out of 10 by B.D. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Very easy to work with

Report a concern   September 18, 2026 — Rated 10 out of 10 by John Kyle Don Franklin Burkesville Service Department
What do you like about our products and services?

I appreciate their honesty. Something I thought needed replaced in fact did not and they were honest in correcting me instead of fixing anyway. Not a lot of places will do that. Have been a happy customer for many years. They always provide good service and are great people to deal with.

Report a concern   September 18, 2026 — Rated 10 out of 10 by J.G. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Inventory n overall good helps great attitudes. All questions were answered.

Report a concern   September 18, 2026 — Rated 10 out of 10 by B.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Customer service is top notch. They keep me informed of everything.

Report a concern   September 18, 2026 — Rated 10 out of 10 by K.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

It was what I was needing and looking for

Report a concern   September 18, 2026 — Rated 10 out of 10 by Jennifer Popp Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service advisors are very knowledgable and friendly. All services needed are explained but not pushed on you. I also feel like the services that I have needed, have been very reasonably priced.

Report a concern   September 18, 2026 — Rated 10 out of 10 by Bobbie Chitwood Don Franklin Somerset GM Service Department
What do you like about our products and services?

Fast & friendly

Report a concern   September 18, 2026 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Employees are very friendly and helpful

Report a concern   September 18, 2026 — Rated 10 out of 10 by Betty Woodrum Don Franklin Somerset KIA Service
What do you like about our products and services?

I came to get my oil changed. I was treated with friendship, always courteously.. the products do not cause me trouble, I appreciate them.. It is the people working there that make the business profitable.. That’s why I keep coming back.. 😊❤️

Report a concern   September 18, 2026 — Rated 9 out of 10 by H.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

I went in for an oil change and was out in 30 minutes. It was greatly appreciated

Report a concern   September 18, 2026 — Rated 10 out of 10 by Betty Minor Don Franklin London Ford - Service
What do you like about our products and services?

I appreciate that you only do what my vehicles need, not try to tell me something is wrong that isn’t. I’ve always had good service with your dealership

Report a concern   September 18, 2026 — Rated 10 out of 10 by Joshua Fraley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service!


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