Customer Testimonials
Love my car! Everyone is a family at Don Franklin
Prompt and friendly
Fast friendly service.
I love my truck
Friendly service, expectations met, under promised, and over delivered. Great to work with happy with the results. What more can I say?
Quick In and Out for routine service, always less than an hour, this week about 40 minutes, so quick my fiancée didn't think they'd had time to service, lol. Since we drive a Kia, we sometimes take to DF Kia in Somerset and always get good quick routine maintenance.
Good service an on time
Very easy to work with
Excellent service
I like getting my oil changed there and iv been a Toyota kind of guy for a long time and I would like to have a Toyota truck but I’ll be honest not sure why Toyota would have ruined there reputation on the tocomas and tundras but right now I wouldn’t have either should have never started building the tocoma in Mexico and should have never done away with there v6 engines bad mistake and for the tundras should have never went away from the v8 engines they used and had great success with for many years I wouldn’t never buy another Toyota truck now with the engine line up they have now and anything made in Mexico sorry you might not like my reply but you ask and I’m giving you honest opion if I could find a good low mileage tundras with a v8 engine or a tocoma with the v6 line up I might by one but never the new ones that’s having all the engine failures thank!!!
Friendly service personnel. Justin is super nice and always brings the car up for my wife (has difficulty walking). I appreciate that.
Beautiful new facility. Jennifer very good representative for Don Franklin Auto Group. Personable but very professional and well spoken. Service has been quick and efficient. Used promotion that was sent to me after initial service. Much appreciated.
A good experience and satisfied customer.
Sincerely
John Cowan
Salesman was helpful and tried to help, but couldn't find what we were looking for.
Service was great ! The service writer are great. One problem VERY large dirty spot on carpet!!! Not professional!! Name removed
Great quality and nice staff.
My new car
Staff were friendly and knowledgeable
Chris and Derek Lester need a raise for a great job they do… very nice and quick to get you scheduled. The best Don Franklin has had in Monticello Ky.
The staff is friendly and the car is returned clean.
Your service advisor Bennie has always done well. He’s knowledgeable. And doesn’t try to take advantage of his customers. I continue coming back to the service department and I’ll continue buying cars from Don Franklin. This GMC Arcadia is my seventh vehicle in eight years. I can trust Bennie for straightforward and honest advice when it comes to my service.
Thank you
Tommy, B. Wiley
Kindra went the extra mile and the sales manger tim was willing to work with us and meet our needs.
Great customer service. Five out of five stars.
Extremely polite and professional. Cordial.
Hometown employees and personal service.
They take care of you as a customer and service your care well.
Trey Price was very helpful to us in purchasing the vehicle . Other places we have been to was very pushy trying to get us to buy from them and wasn’t very honest . Trey was very pleasant to work with . He was very helpful in showing us all the modern technology that we were not familiar with.We are very pleased with the SUV that we purchased .
Jill was an amazing sales person. The rest was normal car lot stuff. Also Walt is wonderful.
The service department is great and employees are the best
Friendly service and a job well done.
Proces