Customer Testimonials
Efficiency and reliability
Employees.
Good and fast
So efficient and polite! I’ve never had better service anywhere!
Fast friendly service, easy to make an appointment.
The Columbia ford was no hassle laid back
Very nice and helpful with my questions and does not charge for something you don’t need.
How friendly and accommodating Jennifer and the whole team are! I love how quickly they work me in and no judgement when I don’t get the add on’s. Always explaining things throughly.
Friendly staff
N/A
I bought a 2025 Rav4 Donnie Hibbard. Very pleased with everything if it was not for the money
I would say I had a good time.
He found me a car in my price range
Andre in the sales department was very responsive and helpful.
Quality of products and excellent service.
Good service friendly staff
Love the staff James Anderson sold me my first car in 2003 and has worked with me ever since. Jamal took great care of me
Excellent service and knowledgeable professionals.
Great team.
Great customer service
Allen in the service department is amazing!
Very friendly staff except for the woman who closed the bay doors as I got there to drop off my car. I got there right about 5:28. Then a nice gentleman ask if he could help me. I told him I had no problem leaving my keys in the drop box but he took care of me in under a minute
The staff and products.
Jen was very helpful and explained things to me. That want I like great customer service.
I enjoyed working with John Micheal. He was as very helpful and professional.
This is my second Encore and I really loved my first one. I just needed a lift trunk and an armrest. I am enjoying the fact that this new vehicle has all the whistles and bells.
Appreciate the great customer service and professionalism all the employees demonstrate!
Very fast and friendly
Very professional.
That you don’t have to wait long in line when you make a appointment
They were helpful
Don Franklin employees are very friendly and knowledgeable.
Service is always prompt and high quality