Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.M. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Salesmen are very helpful and do not pressure you into buying. They go out of their way to make sure you're satisfied.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.E. Don Franklin Russell Springs Service
What do you like about our products and services?

very good customer service

Report a concern   March 27, 2026 — Rated 10 out of 10 by Wilbert Edwards Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very happy with my GMC Canyon and service just takes excessive time to get in for routine service

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.A.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very efficient, professional, answered all my questions and had part on hand that needed to be replaced.

Report a concern   March 27, 2026 — Rated 10 out of 10 by P.D. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Fast and friendly service. No BS!!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Blaine Atkins Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Customer service was great!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Jessica Stinson Don Franklin Somerset KIA Sales
What do you like about our products and services?

Customer service, quality.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Connie Duvall Don Franklin Burkesville Service Department
What do you like about our products and services?

Very efficient and professional

Report a concern   March 27, 2026 — Rated 10 out of 10 by Peggy Raikes Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everything

Report a concern   March 27, 2026 — Rated 10 out of 10 by Kathy Young Don Franklin Somerset KIA Sales
What do you like about our products and services?

All

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.N. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Attention to personal service.

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.G. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Noah is one of the best salesman he has a heart of gold. He cares about his customers. I absolutely love my purchase.

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.G. Don Franklin CDJRF Sales Department
What do you like about our products and services?

The process of purchasing a new vehicle can be very stressful but I was treated fairly and with kindness as well as respect. Thank you!

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.B. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Customer service and used market

Report a concern   March 27, 2026 — Rated 10 out of 10 by Robert Stith Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nice shop, nice staff. Very happy,

Report a concern   March 27, 2026 — Rated 10 out of 10 by L.H. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I like Hyundai, Kia and Ram vehicles. So far service has been quick, efficient, knowledgeable and very nice waiting areas. Lol, these things along with sales staff my husband and I have dealt with have led to more than one vehicle purchased.

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Everything

Report a concern   March 27, 2026 — Rated 10 out of 10 by V.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast and friendly service department

Report a concern   March 27, 2026 — Rated 10 out of 10 by L.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The courtesy of the employees, getting an appointment quickly, and the speed of the service!

Report a concern   March 27, 2026 — Rated 10 out of 10 by V.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Fast service

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like the fact that I can walk in and mearly mention my car and without saying my name they can look up my account. Oil changes are expected to be routine and always are. Present a unique problem and it gets resolved. I recently wanted a tire checked for loss of air. I had locking lug nuts but no key. It was not a problem. King not only removed the lock on the tire I wanted checked he removed the other 3 locking lug nuts. Ive been having my cars serviced here for years and plan to continue.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service is top notch! Always satisfied with my service!

Report a concern   March 27, 2026 — Rated 10 out of 10 by L.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Service is completed in timely manner. No problem with work done on Equinox. Friendly employees. L.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Charles Phillips Don Franklin Auto
What do you like about our products and services?

Sales person Hailey was easy to communicate with and responsive. She made the experience pleasant and easy.

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Timely and do what you say you going to do without pushing other services

Report a concern   March 27, 2026 — Rated 9 out of 10 by C.S. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

we were looking at a new Buick enclave found one but didn't buy. Our salesman Chaz did a great job of answering questions and helping pick a vehicle we liked.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Ashley Parrish Don Franklin Ford - Service
What do you like about our products and services?

Love the new dealership in Columbia! Very professional! I took my car in to be serviced and was in and out in 30 minutes. They have a wonderful waiting area and provided a lot of information pertaining to my vehicles current status.

Report a concern   March 27, 2026 — Rated 10 out of 10 by K.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Excellent service for Hyundai.

Report a concern   March 27, 2026 — Rated 10 out of 10 by V.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

They always tell you what you need done and what you don’t need done.


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