Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 28, 2026 — Rated 9 out of 10 by D.T. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Very friendly even though I had to return to the dealership several times before they figured out my problem, once they did it was fixed.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Lela Cox Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We had a great experience at Don Franklin in Columbia. Cody really made the whole process great. We will definitely come back the next time we need a car.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Summer Britt Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Amazing service !!!

Report a concern   March 28, 2026 — Rated 10 out of 10 by Victor Grubb Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Customer service.

Report a concern   March 28, 2026 — Rated 10 out of 10 by C.S. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Kevin was honest and helped take the stress out of the entire process. He worked hard to find the truck that worked best for me.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Sharon Wathen Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Loved the first Buick encore I first bought but it was totaled from an accident wanted another just like it and Devin Boone made that happen

Report a concern   March 28, 2026 — Rated 10 out of 10 by M.A. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

service guys were great, and service was fast.

Report a concern   March 28, 2026 — Rated 10 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Friendly, courteous staff. Purchased a vehicle with a great warranty.

Report a concern   March 28, 2026 — Rated 10 out of 10 by B.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability, profesdionalism

Report a concern   March 28, 2026 — Rated 10 out of 10 by C.L. Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast and friendly

Report a concern   March 28, 2026 — Rated 10 out of 10 by Lisa Rosenthvr Don Franklin Russell Springs Service
What do you like about our products and services?

They are always professional and nice

Report a concern   March 28, 2026 — Rated 10 out of 10 by C.R. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly workers,Great service.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Tony Kerr Don Franklin Ford - Service
What do you like about our products and services?

Great service and on time.

Report a concern   March 28, 2026 — Rated 10 out of 10 by E.C. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Service is always courteous and helpful.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Eric Kerns Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I like Tony. He gives excellent foot, & back massages when you pickup your vehicle.

Report a concern   March 28, 2026 — Rated 10 out of 10 by Greg Nugent Don Franklin Campbellsville Service Department
What do you like about our products and services?

Always professional and courteous, service always completed in a timely manner when waiting for vehicle.

Report a concern   March 28, 2026 — Rated 10 out of 10 by K.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Services are down well and very timely. Service employees are very nice and well informed. I rely on this service department to take care of a high tech car as the Cadillac xt5 for me. Their prices are competitive with independent shops around my area.

Report a concern   March 28, 2026 — Rated 10 out of 10 by D.U. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very friendly and very helpful, you went above and beyond to help us getting a vehicle

Report a concern   March 28, 2026 — Rated 9 out of 10 by Joseph Barrett Don Franklin Auto
What do you like about our products and services?

I showed up to service without an appointment. Service looked at my car right away, ordered the part and replaced the part as soon as it came in the next week.

Report a concern   March 28, 2026 — Rated 10 out of 10 by D.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Our Kona gets really good gas mileage. I like having our oil changed free too.

Report a concern   March 28, 2026 — Rated 10 out of 10 by K.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Prompt and reliable!

Report a concern   March 28, 2026 — Rated 10 out of 10 by J.N.J. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

John was very helpful and great customer service.

Report a concern   March 28, 2026 — Rated 10 out of 10 by B.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Service was efficient and quick. Waiting area was good, the kids room was especially helpful.

Report a concern   March 28, 2026 — Rated 10 out of 10 by M.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

The Seltos is a great vehicle. Love it's features and driveability. The employees are very friendly and helpful and professional.

Report a concern   March 28, 2026 — Rated 9 out of 10 by B.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

Easy to make appointment in timely way

Report a concern   March 28, 2026 — Rated 10 out of 10 by L.U. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Great and fast.

Report a concern   March 28, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Very friendly and helpful staff

Report a concern   March 28, 2026 — Rated 10 out of 10 by W.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always do a professional job. Thanks

Report a concern   March 28, 2026 — Rated 10 out of 10 by E.N. Don Franklin Glasgow Service Department
What do you like about our products and services?

All the cars or trucks have been inspected before selling and if the customer finds anything wrong with it they will take care of it

Report a concern   March 28, 2026 — Rated 10 out of 10 by Vanessa Poynter Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very helpful and knowledgeable service employees! Always so accommodating with fast reliable service!


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