Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 27, 2026 — Rated 10 out of 10 by Lisa Gaylord Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Car

Report a concern   March 27, 2026 — Rated 10 out of 10 by Terry White Don Franklin Monticello Service
What do you like about our products and services?

Very nice and efficient workers. Always
friendly and seems to appreciate our business.

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Courteous, efficient, professional

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.B. Don Franklin Ford - Service
What do you like about our products and services?

The competency of the staff and the way they keep you informed while working on the vehicle.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Michael Webb Don Franklin Somerset GM Service Department
What do you like about our products and services?

Getting us in and out promptly when our vehicle is serviced.

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Pleased with service

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great ServiceAdvisor for me will not put her name out

Report a concern   March 27, 2026 — Rated 10 out of 10 by Derek Akers Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly, respectful, helpful staff!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I think you are extremely efficient. However, the wait time to schedule an appointment it a little long.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Mary Goodie Don Franklin Somerset KIA Sales
What do you like about our products and services?

Great team

Report a concern   March 27, 2026 — Rated 10 out of 10 by T.D. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Very friendly sales representatives and warm atmosphere love the Hyundai

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.R. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Friendly Fast and knowledgeable. Inspected vehicle after service. And found other issues on my vehicle. That needed service. Asked if I wanted those corrected. And I agreed. THANKS Good job. Windshield wiper blades. I had bought a set and replaced 1 that was broke. Had the other in the car. That one on the car needed replaced. And the back window wiper. Told them to replace the rear wiper. They did. And I replaced the other front one with the new spare I had. But they caught the problem and gave me options to help me save money and time. Thanks again.

Report a concern   March 27, 2026 — Rated 10 out of 10 by H.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great customer service!!

Report a concern   March 27, 2026 — Rated 9 out of 10 by L.D. Don Franklin Monticello Service
What do you like about our products and services?

We are always treated nicely and schedule with no problems for service. If a problem is found it is always discussed prior to taking any action so that we are aware of the problem and cost of repair. Then we can decide if we can take care of that then. Products seem to be good - we have not had any problems.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Brian Shirley Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Professional without being pushy. Gave a very fair price on the two vehicles I’ve purchased this year. Showrooms and overall sites were clean. They have followed up after the sale to make sure I was happy.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.B.F.T. Don Franklin Ford - Service
What do you like about our products and services?

Prompt

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.F. Don Franklin Monticello Service
What do you like about our products and services?

I get to talk to a person instead of a robot. Great. Service crew.

Report a concern   March 27, 2026 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is friendly.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Larold Gosser Don Franklin CDJRF Sales Department
What do you like about our products and services?

Very friendly people to do business with. They went out of their way to answer all questions.

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Professional

Report a concern   March 27, 2026 — Rated 10 out of 10 by Ruthann Daniel Harteis Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Darryl!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great Service Department

Report a concern   March 27, 2026 — Rated 10 out of 10 by Rodney Casada Don Franklin Somerset GM Service Department
What do you like about our products and services?

Your employees are great to work with. Very professional group.

Report a concern   March 27, 2026 — Rated 10 out of 10 by K.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very efficient

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Speed of processing the transaction .. had my new vehicle within 2 hours of entering the dealership

Report a concern   March 27, 2026 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre was amazing

Report a concern   March 27, 2026 — Rated 10 out of 10 by L.K. Don Franklin Glasgow Service Department
What do you like about our products and services?

They’re very friendly and helpful and listen to you. Get the job done in a timely manner too.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

We love Toyota's. Good polite service.

Report a concern   March 27, 2026 — Rated 9 out of 10 by James Burruss Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly and helpful to a out of town customer who is from Michigan.
Keep up the great job!!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Gary Lanigan Ii Don Franklin Monticello Service
What do you like about our products and services?

Honest and friendly service. Good car, dependable. Salesman ( Zach Wright), we bought it from was very helpful and worked hard to help us with everything.


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