Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 27, 2026 — Rated 10 out of 10 by Marvin Bargo Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Rusty was awesome salesman

Report a concern   April 27, 2026 — Rated 10 out of 10 by S.P. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The knowledge, selling to my wishes and not a higher priced vehicle. Being able to trust people there. I also loved the way everyone worked well together as a team. :)

Report a concern   April 27, 2026 — Rated 10 out of 10 by D.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly and comfortable environment, no stress.

Report a concern   April 27, 2026 — Rated 10 out of 10 by Violet Hurst Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly service great vehicle

Report a concern   April 27, 2026 — Rated 10 out of 10 by G.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Dylan was awesome and he did great taking care of us very patient and very pleasing to deal with.

Report a concern   April 27, 2026 — Rated 10 out of 10 by S.S. Don Franklin Corbin CDJR Service
What do you like about our products and services?

You all have great service you all work with me so I could get a car .I really appreciate what you all did an I love my car.

Report a concern   April 27, 2026 — Rated 9 out of 10 by J.M. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The sales people are extremely nice and willing to do whatever to get you into a new nicer ride. I loved my car saleswoman. I’ll go wherever she goes from now on. The car I wanted wasn’t even on the car lot or dealership. But within an hour the car was back and within the next hour I was out the door. Great car buying experience!!

Report a concern   April 27, 2026 — Rated 10 out of 10 by K.P. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Excellent service beginning to end . Great team to work with!

Report a concern   April 27, 2026 — Rated 10 out of 10 by K.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Excellent

Report a concern   April 27, 2026 — Rated 10 out of 10 by Kirk Nally Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Every new car I have purchased has been through this dealership. They are always professional, courteous, and friendly. I have never had an issue with the sales, parts, service, or financial department's personnel that I have had the pleasure of dealing with. I would highly recommend this dealership to anyone and everyone, and I have! Love this place!

Report a concern   April 27, 2026 — Rated 10 out of 10 by Tiffani Bertram Don Franklin Monticello Sales
What do you like about our products and services?

Our salesman was Justin Allen, I can’t say enough about this guy! He bent over backwards to make sure we got what we were looking for. Didn’t just let us settle. He was the best help and it was the best experience buying a car probably ever! Dale Hansford was the same way!

Report a concern   April 27, 2026 — Rated 10 out of 10 by W.K. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Cyndi is the best saleswoman at Kia! She knows the cars she selling and do whatever she can to help and make sure you’re satisfied!

Report a concern   April 27, 2026 — Rated 10 out of 10 by M.P. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I like the sales person Paul. He did not pressure us. They were very helpful and straightforward. We weren’t there too long. Great experience

Report a concern   April 27, 2026 — Rated 10 out of 10 by H.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

We had no problems with our Kia our salesman has been super good on both our purchases

Report a concern   April 27, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I was very pleased with our salesperson he was very courteous and very patient

Report a concern   April 27, 2026 — Rated 9 out of 10 by W.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Professionals

Report a concern   April 27, 2026 — Rated 10 out of 10 by Jason Mckeown Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Awesome place to purchase a vehicle, and the service/ parts departments always go above and beyond for myself and my family.

Report a concern   April 27, 2026 — Rated 10 out of 10 by D.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Straight forward, friendly service without pressure.

Report a concern   April 27, 2026 — Rated 10 out of 10 by Niccole Mardis Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Always quality service and products. Josh Barrett has put me in 2 cars in the last year and is always professional and knowledgeable.

Report a concern   April 27, 2026 — Rated 10 out of 10 by K.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Chuck Hudgens and his crew do an awesome job. Very professional.

Report a concern   April 27, 2026 — Rated 10 out of 10 by J.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

The people seem to remember me & are always kind. I trust them to take good care of my car.

Report a concern   April 27, 2026 — Rated 10 out of 10 by D.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service friendly and honest

Report a concern   April 27, 2026 — Rated 10 out of 10 by Dennis Cain Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Quality

Report a concern   April 27, 2026 — Rated 10 out of 10 by Susan Turner Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The dealership is well stocked-had the exact Nissan that we wanted. Our entire purchase process was flawless! Staff is extremely helpful in answering any and all questions. Our salesman, Stan was fantastic, same situation with Barry in the parts department, awesome customer service in all areas. Walt did a great job explaining all features and technology, which is vastly different than our 2011 Pathfinder. GREAT dealership and staff!

Report a concern   April 27, 2026 — Rated 10 out of 10 by D.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great service friendly staff , clean restrooms. Wonderful Manager explains everything.

Report a concern   April 27, 2026 — Rated 10 out of 10 by David Holbrook Don Franklin Somerset KIA Service
What do you like about our products and services?

Wonderful persons helpful and so polite just and all around experience

Report a concern   April 27, 2026 — Rated 10 out of 10 by Dan Vuthy Don Franklin Monticello Service
What do you like about our products and services?

Excellent,

Report a concern   April 27, 2026 — Rated 10 out of 10 by Jessie Wilkerson Don Franklin Ford - Service
What do you like about our products and services?

Professional service and staff.

Report a concern   April 27, 2026 — Rated 10 out of 10 by A.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Every thing

Report a concern   April 27, 2026 — Rated 10 out of 10 by Barbara Sheppard Don Franklin London Ford - Service
What do you like about our products and services?

I've been a customer with Don Franklin since 2010 I've bought three vehicles through them if I have the least little problem they are there to fix it with no out-of-pocket fees they are the best when it comes to buying a new vehicle thanks again to all the terrific people working at Don Franklin


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