Customer Testimonials
Very good job on service
Great service
Your staff in the service department saved the day for me. I used the app to make my appointment. Hit the key for SERVICE and Jessica helped me get appt for 3. This was my first time dealing with Don Franklin . Upon arrival found out I had no appt because it seems Jessica did not transfer this info to the service dept in Bowling Green. The service department says this is a bug in the system that has yet to be fixed. As a first time customer I did not know that if I did not get a call back I did not have an appt. They explained that if I wanted to wait they would get me in or I could make an appointment for another time. I waited and they did get me in with a smile . Thanks to your staff in the service dept, I will come back and would recommend your business to anyone! PLEASE FIX THAT BUG IN YOUR APP!!!!!
Friendly service!
The service is outstanding, friendly & knowledgeable..
It was great
Efficient ready services. Everything - check in waiting room all in one place . Waiting area very nice and comfortable . Checkout quick .
Fast, friendly and efficient!
This is the only Ford Dealership I will deal with from now on. I live in Elizabethtown but will only go here from now on. Everyone involved in my vehicles process has been great. It is just refreshing to get someone on the phone easily and that has answers.
Great service and nice people!
It is fast and convenient to get an appointment for an oil change.
Exceptional Service Department! I brought my 2015 Jeep in for a routine oil change. My check engine light was on, and “gas cap” was showing on the dash. Lamar found a crack in the gas cap and fortunately the item was in stock and replaced!!! Thank you so much for taking the time to take care of this issue on a busy Thursday in the Service Department!
Sincerely,
Cindy Last name removed
You all take care of your customers. You all know what you’re doing!!
Professional employees in service department who are pleasant and helpful.
The timelines of getting my car serviced.
Service was done in a timely manner and on schedule
Everyone was very nice and helpful
Everyone was very nice and helpful.
You all were very friendly and helpful I appreciated the way yons treated my family and I and I would definitely tell others how helpful yons were. And I would like to make mention one of your employees. His name is Matt he was so nice. He made my granddaughter and myself feel very comfortable and relaxed. He has the best personality. So please give him our thanks and appreciation.
All of it
Tyler was super helpful. They did a great job servicing my car and gave me a free wash after
The service was very good and very timely.
Very polite staff and professional
Salesman was great.
Easy to talk to, worked with me on trade in negotiation and the service department is top notch. Derek and Chris treat me with respect and have the best customer service skills. Those guys know what they’re doing.
Quick service and very professional customer service representative
Friendly folk
Great customer service, friendly and efficient. No pressure sales!!!
Ease
Havent bought yet.