Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great Service, comfortable waiting area.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Shane Shultz Don Franklin Columbia Nissan Service
What do you like about our products and services?

Wonderful service work in a timely manner. All under warranty except oil change.

Report a concern   December 30, 2025 — Rated 10 out of 10 by F.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The customer care service team was excellent in getting the work done on my vehicle

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very prompt and doesn’t push anything on you

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.B. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Noah was great! He made this such an exciting and fun experience! He was very knowledgeable and talked me through everything! Thank you!!

Report a concern   December 29, 2025 — Rated 10 out of 10 by A.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Amazing service

Report a concern   December 29, 2025 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful, polite and explain every step

Report a concern   December 29, 2025 — Rated 10 out of 10 by S.P. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Kevin helped me get into a new car same day no problems no setbacks couldn't be more satisfied! 10/10 recommend

Report a concern   December 29, 2025 — Rated 10 out of 10 by T.T. Don Franklin London Ford - Service
What do you like about our products and services?

Service in a timely manner and staff always polite and helpful

Report a concern   December 29, 2025 — Rated 10 out of 10 by F.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Good service Hyundai are great

Report a concern   December 29, 2025 — Rated 9 out of 10 by J.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Easy to deal with. Eager to help. Answer all questions . Quick response. Like easy appraisal on my vehicle. Thought it was fair

Report a concern   December 29, 2025 — Rated 9 out of 10 by C.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

N/A

Report a concern   December 29, 2025 — Rated 10 out of 10 by Shiloh Combs Don Franklin CDJRF Sales Department
What do you like about our products and services?

I like how the salesman was straight to the point about getting us into our 2018 Chevy Cruze

Report a concern   December 29, 2025 — Rated 10 out of 10 by David Whitaker Don Franklin CDJRF Sales Department
What do you like about our products and services?

Nice friendly staff. Good to deal with.

Report a concern   December 29, 2025 — Rated 10 out of 10 by C.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Simple... you take care of your customers.

Report a concern   December 29, 2025 — Rated 10 out of 10 by Brooklyn Hudson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kindra is the best! Such a easy and smooth car buying experience!

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Liked the inventory.

Report a concern   December 29, 2025 — Rated 10 out of 10 by L.V. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

This is our 5th Kia vehicle and always will come back. Everyone treats you with respect and doesn’t pressure you into your decision. Trey and Kevin were awesome to deal with.

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast friendly service and great communication

Report a concern   December 29, 2025 — Rated 9 out of 10 by Philip Harbaugh Don Franklin London Ford - Service
What do you like about our products and services?

Great service but slow

Report a concern   December 29, 2025 — Rated 9 out of 10 by Mary Perry Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Oil change pricy

Report a concern   December 29, 2025 — Rated 10 out of 10 by S.H. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Did not have to have a opponent

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.R. Don Franklin London Ford - Service
What do you like about our products and services?

Great work on time appointment

Report a concern   December 29, 2025 — Rated 10 out of 10 by Jerry Estes Don Franklin Campbellsville Service Department
What do you like about our products and services?

The customer service is always top priority. Everyone is always very professional and work on my vehicle is always done in a timely manner.

Report a concern   December 29, 2025 — Rated 10 out of 10 by N.A. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Was very timely, service desk very friendly.

Report a concern   December 29, 2025 — Rated 10 out of 10 by S.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

They fix what needs fixing

Report a concern   December 29, 2025 — Rated 10 out of 10 by C.P. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Oil change service can be done on Saturday.

Report a concern   December 29, 2025 — Rated 10 out of 10 by Charlotte Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

So happy we went back to Don Franklin!

Report a concern   December 29, 2025 — Rated 10 out of 10 by B.W. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly staff, quick service, good prices


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