Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 24, 2026 — Rated 10 out of 10 by L.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

My salesman Josh was very professional knowledgeable and very very patient with me. I went from a 2025 Hyundai Tucson, which I did not love to a Santa Fe calligraphy edition and I am in love with this car. Everything about it is luxurious, roomie, it feels very safe and sound. And also, I love the 10 year hundred thousand mile warranty.

Report a concern   April 24, 2026 — Rated 9 out of 10 by Charlotte Young Don Franklin Somerset KIA Service
What do you like about our products and services?

Making sure I’m well informed.

Report a concern   April 24, 2026 — Rated 10 out of 10 by M.B. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

I was very satisfied with my experience!

Report a concern   April 24, 2026 — Rated 10 out of 10 by W.D. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Harley was a great person to work with

Report a concern   April 24, 2026 — Rated 10 out of 10 by A.W. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Price, personality of the salesman and the staff in general

Report a concern   April 24, 2026 — Rated 10 out of 10 by Janet Vanarsdall Don Franklin Ford - Service
What do you like about our products and services?

Easy to work with,
Always so helpful!

Report a concern   April 24, 2026 — Rated 10 out of 10 by Wendy Mcknight Don Franklin London Ford - Service
What do you like about our products and services?

Excellent customer service! Everyone I dealt with yesterday was extremely pleasant and helpful!

Report a concern   April 24, 2026 — Rated 10 out of 10 by K.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and pretty quick.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Karen Isaacs Don Franklin Somerset KIA Service
What do you like about our products and services?

I had an optimum before and was happy with it .it was a very good car I never had any problems with it when I decided I wanted a new car I wanted another Kia. I have had my Seltos for six months and am thrilled with it. I just had it serviced this week and would definitely recommend Somerset Kia service department. Don Smith was very knowledgeable and answered all my questions and explained everything excellent. I would recommend Don Smith to be the person to see when service is needed.I will always take my car to this service department.

Report a concern   April 24, 2026 — Rated 10 out of 10 by B.A. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly staff, takes concerns seriously, explains the process well

Report a concern   April 24, 2026 — Rated 9 out of 10 by R.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Easy to get appointments and staff is very professional.

Report a concern   April 24, 2026 — Rated 10 out of 10 by John Hale Don Franklin London Ford - Service
What do you like about our products and services?

Quality service

Report a concern   April 24, 2026 — Rated 10 out of 10 by P.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Love my murono Employees are very professional and knowledgeable. Everything was taken care of

Report a concern   April 24, 2026 — Rated 10 out of 10 by H.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The quality.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Michael Pfeffer Don Franklin CDJRF Sales Department
What do you like about our products and services?

We drove from Sevierville TN (3 hours) to purchase a truck for the 2nd time. The best selection, the best price, and the best customer service!

Report a concern   April 24, 2026 — Rated 10 out of 10 by F.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Everyone was very helpful, fast and professional

Report a concern   April 24, 2026 — Rated 10 out of 10 by D.T. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The customer service

Report a concern   April 24, 2026 — Rated 10 out of 10 by Alan Sweet Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I like the GMC Sierra pickup line. I currently have a 23 model

Report a concern   April 24, 2026 — Rated 10 out of 10 by Juan Rodriguez Don Franklin Somerset KIA Service
What do you like about our products and services?

I appreciate the service gy at the service deparment ,very friendly and sincere e honest kinda of a person.

Report a concern   April 24, 2026 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

There friendly service, and always do a good job.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Robert Smith Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and professional staff

Report a concern   April 24, 2026 — Rated 10 out of 10 by D.P. Don Franklin London Ford - Service
What do you like about our products and services?

Efficient, professional and fast

Report a concern   April 24, 2026 — Rated 10 out of 10 by Gene Waggoner Don Franklin Somerset KIA Service
What do you like about our products and services?

Nice friendly efficient service.
Only thing we spent almost $1300 for tires & brakes
But would not put window shades on unless we paid an additional $60.
Would have taken 5 minutes but couldn't attach window shades without payment

Report a concern   April 24, 2026 — Rated 10 out of 10 by Lawrence Woodyard Don Franklin Russell Springs Service
What do you like about our products and services?

The work was fast and efficient. The service person was friendly and informative.

Report a concern   April 24, 2026 — Rated 10 out of 10 by S.M. Don Franklin Burkesville Service Department
What do you like about our products and services?

Great Service!

Report a concern   April 24, 2026 — Rated 10 out of 10 by Carol Correll Don Franklin Somerset GM Service Department
What do you like about our products and services?

Justin Tilley worked me in so I could keep a medical appointment at UK. He met me early and stayed late. He is mannerly and knowledgeable of billing and warranty he is knowledgeable of the whole diagnostic procedure!

Report a concern   April 24, 2026 — Rated 9 out of 10 by K.K. Don Franklin Monticello Service
What do you like about our products and services?

Very kind and friendly

Report a concern   April 24, 2026 — Rated 10 out of 10 by Richard Elliot Jr Don Franklin Russell Springs Service
What do you like about our products and services?

Very accommodating and always there to answer Any questions that come up

Report a concern   April 24, 2026 — Rated 10 out of 10 by L.P. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Customer Service is great.

Report a concern   April 24, 2026 — Rated 10 out of 10 by K.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Easy to work with


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