Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 28, 2026 — Rated 10 out of 10 by K.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Ralph does great job!

Report a concern   August 28, 2026 — Rated 10 out of 10 by Clara Patterson Don Franklin London Ford - Service
What do you like about our products and services?

Ford products are dependable.

Report a concern   August 27, 2026 — Rated 10 out of 10 by M.P. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Professional and great service provided

Report a concern   August 27, 2026 — Rated 10 out of 10 by B.N. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Honesty

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.S. Don Franklin Somerset KIA Sales
What do you like about our products and services?

The sales man was absolutely the best
Maxwell done awesome job

Report a concern   August 27, 2026 — Rated 10 out of 10 by Wanda Gossett Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone was so friendly and helpful

Report a concern   August 27, 2026 — Rated 10 out of 10 by Anna Spradlin Don Franklin Somerset KIA Sales
What do you like about our products and services?

The professionalism and service of the staff mainly

Report a concern   August 27, 2026 — Rated 10 out of 10 by K.F. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

AAA service, convenience, Cost and easy drop off and pickup.

Report a concern   August 27, 2026 — Rated 10 out of 10 by Sharon Crissey Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.E. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Everyone I interacted with throughout the process of purchasing my new vehicle was absolutely amazing! From the moment I arrived, I felt welcomed, respected, and taken care of. The entire experience was much easier and more enjoyable than I expected, and I truly appreciate everyone who helped make such an important purchase a great experience.

I especially want to recognize Sasha Stevenson, because she truly went above and beyond for me. She was incredibly helpful, patient, knowledgeable, and informative throughout the entire process. She took the time to explain everything to me in a way that was easy to understand and never made me feel rushed or pressured into making a decision. Anytime I had a question, she was more than willing to answer it and make sure I fully understood what I was being told.

One of the things I appreciated most was how thorough Sasha was. She made sure I knew what I was signing, explained the different parts of the purchasing process, and walked me through everything step by step. Buying a new car can be overwhelming, especially when there are so many things to go over, but she made the entire process feel simple and stress-free. I never felt like I was just another customer trying to get through the door. She genuinely cared about making sure I had a good experience and that I was comfortable with everything before moving forward.

Sasha also made sure that I had everything I needed before leaving. She took the time to check in with me, answer any last-minute questions, and make sure I was completely satisfied with my purchase. I really appreciated that extra level of attention because it showed me that she cared about my experience even after the paperwork was finished.

The purchasing process itself was very easy and smooth. Everyone was friendly, professional, and willing to help whenever I needed it. I never felt pressured, uncomfortable, or confused about what was happening. Everything was explained clearly, and the staff made what could have been a stressful process feel exciting and enjoyable.

I am extremely happy with my new vehicle and even happier with the experience I had purchasing it. I will definitely remember how well I was treated throughout the entire process. Sasha did an outstanding job, and I would absolutely recommend her to anyone looking to purchase a vehicle. She is the kind of salesperson who makes you feel comfortable, listened to, and confident in your purchase.

Overall, I could not have asked for a better experience. Thank you to everyone who helped me, and especially to Sasha Stevenson for going above and beyond, being so patient and informative, and making sure I had everything I needed. I truly appreciate all of the time and effort she put into helping me, and I would happily recommend her and the dealership to anyone looking for a new vehicle!

Report a concern   August 27, 2026 — Rated 10 out of 10 by C.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Customer service outstanding

Report a concern   August 27, 2026 — Rated 10 out of 10 by Michael Bray Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Devon Boone is the man. Dave is awesome too

Report a concern   August 27, 2026 — Rated 10 out of 10 by S.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Excellent service
Friendly staff
Awesome

Report a concern   August 27, 2026 — Rated 9 out of 10 by A.P. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The fact that the vehicle was detailed.

Report a concern   August 27, 2026 — Rated 10 out of 10 by B.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Always gets my vehicle serviced in timely manner

Report a concern   August 27, 2026 — Rated 9 out of 10 by S.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Affordability and warranty

Report a concern   August 27, 2026 — Rated 10 out of 10 by M.A. Don Franklin Somerset KIA Service
What do you like about our products and services?

Awesome service.

Report a concern   August 27, 2026 — Rated 9 out of 10 by B.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service is very good and employees are very helpful and polite

Report a concern   August 27, 2026 — Rated 10 out of 10 by Faith Spires Don Franklin Somerset KIA Service
What do you like about our products and services?

I love the friendly service and how great a job they do

Report a concern   August 27, 2026 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and knowledgeable customer service representatives, easy check-in, top-notch service.

Report a concern   August 27, 2026 — Rated 9 out of 10 by M.B. Don Franklin Hardin County Ford Service
What do you like about our products and services?

You took care of my antifreeze leak, but I need to have the belly pan connected to the front end so it ties into the front end and not zip tied

Report a concern   August 27, 2026 — Rated 10 out of 10 by S.D. Don Franklin Russell Springs Service
What do you like about our products and services?

Friendly and efficient service

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.V. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Excellent service

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Ive been a fan of huyundai for years, but its the customer service from the staff in the sales all the way through to service.

Report a concern   August 27, 2026 — Rated 10 out of 10 by D.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

good service

Report a concern   August 27, 2026 — Rated 10 out of 10 by M.E. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I couldn’t believe how quickly it was done……. 25 minutes!! Everyone was so nice and polite. I was very impressed with this service department!

Report a concern   August 27, 2026 — Rated 9 out of 10 by H.R. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Jacob was very helpful

Report a concern   August 27, 2026 — Rated 10 out of 10 by Peggy Heckert Don Franklin Bardstown - Service
What do you like about our products and services?

The service department is amazing! They are prompt and get you out the door in a reasonable amount of time! Their price is fair. It’s the only service department at a dealership that I haven’t dreaded going to.

Report a concern   August 27, 2026 — Rated 10 out of 10 by R.R. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The gentleman who helped me was very kind and explained everything to me.

Report a concern   August 27, 2026 — Rated 10 out of 10 by Sheila Jones Don Franklin Bardstown - Service
What do you like about our products and services?

Your service people 🙄


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