Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 30, 2026 — Rated 10 out of 10 by J.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly wait time is good service personnel is good

Report a concern   May 30, 2026 — Rated 10 out of 10 by Erika Gregory Don Franklin Somerset KIA Service
What do you like about our products and services?

I had Don at the service desk, very friendly and helpful and got me in and out in no time!

Report a concern   May 30, 2026 — Rated 10 out of 10 by J.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

Clean and neat

Report a concern   May 30, 2026 — Rated 10 out of 10 by Dennis Cotton Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great customer service.

Report a concern   May 30, 2026 — Rated 10 out of 10 by J.D. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good people

Report a concern   May 30, 2026 — Rated 10 out of 10 by Robert Peterson Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was quick and easy.

Report a concern   May 30, 2026 — Rated 10 out of 10 by C.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service and staff.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Jedidiah Webb Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They were Very helpful and worked really hard to needs!

Report a concern   May 30, 2026 — Rated 10 out of 10 by T.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Raleigh was my salesman he was great to work with and Travis sales manager was great also

Report a concern   May 30, 2026 — Rated 9 out of 10 by D.P. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Service department.

Report a concern   May 30, 2026 — Rated 10 out of 10 by T.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service seem knowledgeable and wonderful warranty

Report a concern   May 30, 2026 — Rated 10 out of 10 by C.A. Don Franklin Somerset KIA Sales
What do you like about our products and services?

We bought a Kia Sportage. Sales person was always available to answer questions thoroughly. She found the car we wanted elsewhere, was open to dealing on price, and helped close the deal quickly.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Michael Hellard Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Great experience with Don Franklin. The team was knowledgeable, professional, and made the entire process smooth and stress-free. Excellent customer service from start to finish. Highly recommend!

Report a concern   May 30, 2026 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service representatives are very courteous

Report a concern   May 30, 2026 — Rated 9 out of 10 by B.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Excellent service writer

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.M. Don Franklin Bardstown - Service
What do you like about our products and services?

Good services. Knowledgeable and friendly staff.

Report a concern   May 30, 2026 — Rated 10 out of 10 by M.F. Don Franklin London Ford - Service
What do you like about our products and services?

Timely service

Report a concern   May 30, 2026 — Rated 10 out of 10 by M.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly staff, service in a timely manner, and cost effective

Report a concern   May 30, 2026 — Rated 10 out of 10 by Donald Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Easy no hassle oil change

Report a concern   May 30, 2026 — Rated 10 out of 10 by L.M. Don Franklin London Ford - Service
What do you like about our products and services?

Traveling back to Indiana,and they got me right in for an oil change.Thanks!!

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

The friendly service and being kept up to date about what needs to be changed or repaired on my vehicle

Report a concern   May 29, 2026 — Rated 10 out of 10 by Dennis Bunch Don Franklin London Ford - Service
What do you like about our products and services?

ROBBIE BROWN & BEN PETREY. If not for these 2 I’d buy someplace else.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Mike Lundy Don Franklin Burkesville Service Department
What do you like about our products and services?

Work well with you and answered all my questions

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease of scheduling service. Appointments are quick and employees are friendly.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Helpfulness and friendliness

Report a concern   May 29, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Oil pan gasket was replaced.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Robert Spalding Don Franklin Ford - Service
What do you like about our products and services?

was done quickly and professionally

Report a concern   May 29, 2026 — Rated 10 out of 10 by M.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service is done quickly and I trust it being done right.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Brenda Humphrey Don Franklin Bardstown - Service
What do you like about our products and services?

My experience was very nice, I always practice patience when in these situations. Even though they were very busy they were also very patient and professional.

Report a concern   May 29, 2026 — Rated 10 out of 10 by G.G. Don Franklin Auto
What do you like about our products and services?

The gentleman who helped me was very helpful and answered my questions and did not try to force to do anything immediately.


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