Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 31, 2026 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very accommodating

Report a concern   August 31, 2026 — Rated 10 out of 10 by L.B. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

The warranty and safety rating.

Report a concern   August 31, 2026 — Rated 10 out of 10 by L.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly staff got me an appointment quick.

Report a concern   August 31, 2026 — Rated 10 out of 10 by K.F. Don Franklin Somerset KIA Service
What do you like about our products and services?

I love my Serento! Your customer service and service department!

Report a concern   August 31, 2026 — Rated 10 out of 10 by A.N. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Kindness and clarity for any questions that I have about my warranty.

Report a concern   August 31, 2026 — Rated 10 out of 10 by C.W. Don Franklin London Ford - Service
What do you like about our products and services?

The service personnel are knowledge, courteous and seem to put their customers first…

Report a concern   August 31, 2026 — Rated 10 out of 10 by Michael Renner Don Franklin Somerset KIA Sales
What do you like about our products and services?

The people that I have dealt with have been great so I would say the people is my favorite part but the cars are nice too

Report a concern   August 31, 2026 — Rated 9 out of 10 by M.L. Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

No pressure salespeople or other unnecessary waste of our time

Report a concern   August 31, 2026 — Rated 9 out of 10 by T.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Employees and friendliness.

Report a concern   August 31, 2026 — Rated 9 out of 10 by G.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I love your products! The service was courteous and professional. The job took a little longer than I expected and the truck wasn’t washed after it was repaired !

Report a concern   August 31, 2026 — Rated 10 out of 10 by S.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Casual, not high pressure

Report a concern   August 31, 2026 — Rated 10 out of 10 by Angelia Creekmore Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Andrew was awesome to work with! He went out of his way to make sure we left in the truck we wanted. Everyone was very friendly and helpful, couldn’t ask for a better buying experience.

Report a concern   August 31, 2026 — Rated 10 out of 10 by J.W. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

A+ all away around

Report a concern   August 31, 2026 — Rated 10 out of 10 by D.D. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Our experience there was great!
Whitney Moon is a great sales person !

Report a concern   August 31, 2026 — Rated 10 out of 10 by B.F. Don Franklin Ford - Service
What do you like about our products and services?

Service is good. They always explain what need to be done to your car etc

Report a concern   August 31, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I appreciate that the service team actually listens and helps you

Report a concern   August 31, 2026 — Rated 9 out of 10 by B.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service department is great

Report a concern   August 31, 2026 — Rated 10 out of 10 by T.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

Good work.

Report a concern   August 31, 2026 — Rated 10 out of 10 by John Webb Don Franklin London Ford - Service
What do you like about our products and services?

The staff was perfect. Very friendly and pleasant to deal with.

Report a concern   August 31, 2026 — Rated 10 out of 10 by R.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very friendly service and dont take long

Report a concern   August 31, 2026 — Rated 10 out of 10 by D.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

On time service no waiting good customer service and support

Report a concern   August 31, 2026 — Rated 10 out of 10 by K. Don Franklin London Ford - Service
What do you like about our products and services?

Don Franklin London always gives excellent service, attention to detail and overall quality work

Report a concern   August 31, 2026 — Rated 10 out of 10 by R.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Fast efficiency while serving the customer.

Report a concern   August 31, 2026 — Rated 10 out of 10 by B.R. Don Franklin Somerset KIA Service
What do you like about our products and services?

Service is the best in my book compared to other Kia dealers

Report a concern   August 31, 2026 — Rated 10 out of 10 by W.P. Don Franklin Columbia Nissan Service
What do you like about our products and services?

This was the first time I used the Nissan service

Report a concern   August 30, 2026 — Rated 10 out of 10 by M.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Love the service we get from the time we arrive till we depart. The gentleman that checks us in and out is always so friendly and courteous. The wait time usually is not bad either.

Report a concern   August 30, 2026 — Rated 9 out of 10 by R.B. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Super nice ride

Report a concern   August 30, 2026 — Rated 10 out of 10 by J.T. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good experience

Report a concern   August 30, 2026 — Rated 10 out of 10 by Toni Knight Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They were quick to get me in and the recall issues dealt with so I safe driving my car. Very kind and professional

Report a concern   August 30, 2026 — Rated 10 out of 10 by C.F. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always help me and give me good advice


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