Customer Testimonials
Efficient check in and communication at service desk and excellent service.
The group is incredibly efficient ! Like a well oiled machine, lol
Quick, easy, and very friendly staff.
Professional and attention to detail.
My cars check engine light came on. I was just a few miles from the dealership. When I got there Josiah checked my car and told me it would have to stay overnight and he would call me by noon the next day. He eas very professional and helpful. My car w a s ready the next day. It had been diagnosed and repaired. The cost was just as he said and was very reasonable. It was an easy and professional experience.
Courteous. Responsive. Obviously value business and customers instead of caring less if they do business with you or not.
Very friendly people and honest
I had a question regarding the brakes and your service department could have easily told me I needed something just to make the sale (I wouldn't have know) your staff and techs explained what was happening and I didn't need new ones
As a single mother i really appreciate that honesty
Thank you
Courteous staff, good-quality work, ready when they say, etc.
Convenient Location
Clean facility
Knowledgeable staff
You are very friendly and helpful
Josh was wonderful with helping us find the right car for us and waited with us the whole time to get all the paperwork done. He was very friendly compared to some people and other places we went.
I love everything about my 2025 Nissan Murano
Professional service
The selection and the friendly service of all your employees and your excellent service
Good folks that are honest and trust worthy
Looks good was our first time there
Salesman listened to what I wanted without feeling obligated on anything. Good price.and facility was clean.
Dominic waa very nice and professional
Service dept is great. Quick, efficient and do good work
The product is wonderful. The service was wonderful. Darryl Bond helped me out tremendously. He did an excellent job of finding me the vehicle that I wanted thanks.
Very helpful Service people. Made a bad situation into a manageable one.
Used your collision service after the side mirror on my rogue was damaged.
Your department was extremely friendly.
They were fast. efficient, cost effective, & punctual.
The communication was perfect
The whole process of ordering the parts & completing the repair to less than a week.
Amazing.
Will definitely recommend them to anyone & everyone who could use their assistance.
Have a great day!
Good and quick service
Courtesy and prompt
It was a really easy experience to buy a car. Colin was our salesperson and was very good.
The people there go above and beyond, helping anyone.
Don Franklin Ford, are upfront and honest with their products. They make you feel welcome.
Friendly staff good prices
They have everything that you could possibly need your for vehicle. Also everyone is extremely nice!
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The service department the Don Franklin Ford in London, Kentucky is very professional in their work and their work ethics. I enjoy going over there because the people are very pleasant and easy to talk to and they get the job done the way you want it done