Customer Testimonials
The service mamager at Genesis was super nice, helpful and accommodating. Got me right in for my appointment. I also had work to do while I waited and he made sure I had a quiet space to do it in
Friendly staff , well made products
They keep me updated on their progress.
The people are great, the parts are good,a little pricey but worth it.
I have always taken my car to Don Franklin in Columbia. I have never had any problems with my car. So the products speak for themselves. The service is wonderful! They get you in and out in a timely manner. The men in the service department are always kind and polite. They listen to what you have to say about your car.
Quick and easy. Comfortable seating area and they keep you informed about the service time.
Service dept is very friendly, helpful, and have expertise in what they discuss with you. Highly recommend this service dept.
I was able to get in quickly and my service was explained fully. Staff was very nice and helpful.
I like the text updates.
Service dept employees appear knowledgeable and explain service needed
They're very courteous. They're very fast. They don't keep you waiting long and they just take care of business and I do appreciate them being here cuz I surely don't want to go all the way to Somerset every time so I'm very grateful for them. It's a good you've got a good staff up there. Thank you.
Convenient and easy access and courtesy associates
On time friendly people nice place to wait for service
Timely and friendly service. Keep you informed. Nice waiting area
Sales and Mgr listens to my wants and needs according to my expectations.
Was greeted with a smile and was updated often
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Their courtesy I respect you and they do their work in a timely manner thank you
This is my first experience purchasing from Don Franklin and if I’m being honest, the only positive to my experience would be the Russell springs sales department as well as the service department.
Really it is your service staff in Russell Springs. They call me by name, and they are so kind to me.
They are all so friendly and know what they’re doing.
They were very helpful and did what was needed for fix my problem
It's close to my house and I like your service
Excellent service and love my vehicle
No hassle service and treat you like Family!
Great staff, made the process enjoyable and friendly
I liked that the employees were friendly and efficient. I liked that the appointment was on time and finished in a timely manner. I liked that I had a nice place to wait and people to visit while I did so.
The ability to try various vehicles prior to making your selection! Follow up calls.
Loved that they had numerous packages! Thankful to find the Denali Ultimate Acadia.
Great vehicle and beautiful showroom.
Friendly, efficient, and professional service.