Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.L. Don Franklin Ford - Service
What do you like about our products and services?

Stafwas very helpful, friendly, and professional. My wait was three hours for all my service and I was consulted often and asked if I needed anything.

Report a concern   November 7, 2025 — Rated 9 out of 10 by J.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You most of the time do good work but when

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.L. Don Franklin London Ford - Service
What do you like about our products and services?

Quick service and friendly employees!

Report a concern   November 7, 2025 — Rated 10 out of 10 by Doug Robb Don Franklin London Ford - Service
What do you like about our products and services?

Service riters proferionalizm
Clean areas
Speed of service
Customer service the best

Report a concern   November 7, 2025 — Rated 10 out of 10 by James Brown Don Franklin Monticello Service
What do you like about our products and services?

Staff members are very good at their job and they make the customer feel very important.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Matt Emerson Don Franklin Russell Springs Service
What do you like about our products and services?

We brought our Acadia in to have a recall fixed. Everyone was very friendly, and the job was done way quicker than I would have anticipated. I was very impressed.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Crystal Burk Don Franklin London Ford - Service
What do you like about our products and services?

Everything ran right on time and everyone was very professional and polite

Report a concern   November 7, 2025 — Rated 10 out of 10 by Dale Smith Farm Don Franklin Somerset GM Service Department
What do you like about our products and services?

Benny Duck is great to deal with

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I'm very pleased with the service I received and the gentlemen that scheduled my service appointment. checked in my car, and serviced the vehicle.

Report a concern   November 7, 2025 — Rated 10 out of 10 by G.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good products

Report a concern   November 7, 2025 — Rated 10 out of 10 by G.R. Don Franklin Hardin County Ford Service
What do you like about our products and services?

They service personnel was honest and they were very professional as I waited for the repair to be completed on my truck

Report a concern   November 7, 2025 — Rated 10 out of 10 by R.A. Don Franklin Somerset KIA Service
What do you like about our products and services?

Got me in and out quick

Report a concern   November 7, 2025 — Rated 10 out of 10 by B.L. Don Franklin London Ford - Service
What do you like about our products and services?

Very dependable and easy to work with

Report a concern   November 7, 2025 — Rated 10 out of 10 by F.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Prompt and courteous service.

Report a concern   November 7, 2025 — Rated 9 out of 10 by C.O. Don Franklin Glasgow Service Department
What do you like about our products and services?

SERVICE DEPARTMENT WAS ACCOMODATING AND HELPFUL

Report a concern   November 6, 2025 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

The convenience of having service at the dealership is very nice!

Report a concern   November 6, 2025 — Rated 10 out of 10 by B.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great tires at a good price. Friendly customer service.

Report a concern   November 6, 2025 — Rated 10 out of 10 by Keri Wilkinson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Fast, friendly, and knowledgeable staff!

Report a concern   November 5, 2025 — Rated 9 out of 10 by L.P. Don Franklin Ford - Service
What do you like about our products and services?

Well trained service

Report a concern   November 5, 2025 — Rated 10 out of 10 by K.C. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone there was very nice and efficient

Report a concern   November 5, 2025 — Rated 10 out of 10 by S.G. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Our salesman was wonderful to work with (Mike Elkins)
The rest of the staff kindly helped us work out details for our loan!
Great Inventory

Report a concern   November 5, 2025 — Rated 9 out of 10 by T.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The people are very nice. Everyone seems to be very professional. I also appreciate the mailed coupons.

Report a concern   November 5, 2025 — Rated 9 out of 10 by S.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

Branda was very nice

Report a concern   November 5, 2025 — Rated 10 out of 10 by P.H. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

One word: Excellence!
Great staff that are friendly!
Great waiting area!
Quality service!
Short wait time!

Report a concern   November 5, 2025 — Rated 10 out of 10 by S.P. Don Franklin Burkesville Sales
What do you like about our products and services?

Reliable

Report a concern   November 5, 2025 — Rated 10 out of 10 by T.J. Don Franklin Somerset KIA Sales
What do you like about our products and services?

We really appreciate the top-notch customer service we received. They always go out of their way to make every experience, a good one. There's a reason we continue to deal with Don Franklin.

Report a concern   November 5, 2025 — Rated 10 out of 10 by Melanie Bridges Don Franklin Auto
What do you like about our products and services?

Super friendly and fast

Report a concern   November 5, 2025 — Rated 10 out of 10 by M.S. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service registration is alway prompt, courteous and very accommodating! Actual service has been thorough and often offer additional considerations for future service needs.

Report a concern   November 5, 2025 — Rated 10 out of 10 by M.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great quality and service!! Fast and reliable every time!!!🙌🏾

Report a concern   November 5, 2025 — Rated 10 out of 10 by D.D. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The van we bought has been great. The sales staff were excellent. The only minor issue we had was with the finance person who we felt was trying to sell us additional coverage we told him we were not interested in.


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