Customer Testimonials
Great customer service Her name is kimber very friendly not pushy at all I did like that
Friendly staff. Very fast in the service department.
Very helpful and friendly
M.J. Carpenter handled my financing, and Catarina Kirby sold me my second 2023 Buick in three years.
I texted her and let her know exactly which car I wanted and what monthly payment I needed to be at. When I arrived, the car was waiting for me, and all we had to do was run the numbers using my updated information.
I didn't ask Catarina to lower the listed price by a single dollar. It was fairly priced for the market, and the people at Don Franklin always take care of me. They let me buy a car the way I want to buy one, not the way they expect to sell one.
I know what I want, and I need a quick turnaround. M.J. made that happen with being direct and ready with the paperwork, and Cat always makes sure all the i's are dotted and the t's are crossed.
I'll see your team again in a few years!
Great vehicles at great prices. Friendly staff.
They do everything you request that you want done.
Fixed my issue that involved a steering wheel lock.
Professionalism, great service and quality.
The guys in service makes all the difference
Friendly service
Sales associate was friendly and knowledgeable. Working to get the car I want.
Friendly people, no hassle
You have absolutely the best people at your Burkesville location. John, your service advisor is top notch. He explained everything about my 50,000 mile service in detail so I knew exactly what was done during this service. I think my technician name Nicki. I got to meet him and he also went over everything he did to my vehicle. You probably won’t do this but I hope you will see that these professionals receive accommodations for their work on my vehicle.
The Somerset store used to do my service work and it doesn’t compare with Burkesville. Somerset got grease on my headliner from someone with an old greasy baseball cap on. The very next service I had big oily hand prints on my console, seat and door panel. Just so you know you Somerset store is not meeting your standards with many people in my community. You will probably blow this message out the window and that’s ok. I just want you to know how it is. Burkesville will be completing the service with on the two vehicles I purchased from Don Franklin Dealership. Danny Guffey
1100 Highway 1275 N
Monticello, KY 42643
Phone number removed
Great service
Service was exemplary! Very customer friendly 😊😊
Hands down, one of the best car-buying experiences I’ve ever had. Huge kudos to the entire team!
From the moment I walked in to the moment I drove off, everything was smooth, transparent, and genuinely enjoyable. Donnie and Steve were absolutely amazing to work with — patient, knowledgeable, and never once made me feel rushed, even though it was later in the day and they could have easily wrapped things up.
They took the time to walk me through every step of the process, answered every question without making me feel like I was asking too much, and made sure I felt 100% confident before I signed anything. That kind of care is rare these days.
Because of Donnie and Steve, what should’ve been a long, tiring day turned into a great experience. I left feeling like I was treated like family, not just another sale.
I can’t recommend them enough. If you want a team that actually cares and gets it right, ask for Donnie and Steve. You won’t regret it!
Friendly employees good service
Amazing and top quality
Everything
Professional and Courteous
He went beyond and above to help us out
Oil changes
No pressure to purchase, and helpful in selecting the type of truck I wanted for my budget
Great products and the dealership stands behind them if anything goes wrong
Service is good, have been disappointed in some of the cheap materials used by Nissan
The friendly people and service
Very friendly and reliable service
Reliable and fast
Great service
The guys are friendly. My appointment was on time. Price was good also.