Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 8, 2025 — Rated 10 out of 10 by Nancy Goodin Don Franklin London Ford - Service
What do you like about our products and services?

Friendly people, prompt timely service.

Report a concern   November 8, 2025 — Rated 9 out of 10 by J.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Like GMC products.

Report a concern   November 8, 2025 — Rated 10 out of 10 by M.B. Don Franklin Russell Springs Service
What do you like about our products and services?

Great people and great service

Report a concern   November 8, 2025 — Rated 10 out of 10 by Nathan Vertuca Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff was friendly and the showroom was awesome. Nobody was pushy or overly "salesman" acting.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Elizabeth Overstreet Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan and his department was professional and courteous. He actually listen and he and his team made it happen. Dan is excellent and we were blessed he was there to make our visit successful.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Karen Crow Don Franklin Somerset KIA Service
What do you like about our products and services?

Very knowledgeable and friendly staff. They keep you informed every step of the way. They never do anything extra without consulting you. Also, it is nice to get your car washed afterwards. Thanks!

Report a concern   November 8, 2025 — Rated 10 out of 10 by M.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Ease of making appointments.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Everett Dalton Don Franklin Somerset KIA Sales
What do you like about our products and services?

We like the service we got from Josh Tucker

Report a concern   November 8, 2025 — Rated 10 out of 10 by L.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly staff.

Report a concern   November 8, 2025 — Rated 10 out of 10 by W.E. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly people

Report a concern   November 8, 2025 — Rated 10 out of 10 by D.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast and friendly

Report a concern   November 8, 2025 — Rated 9 out of 10 by J.R. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Friendly service and they have always been up front about what was needed for my vehicle and they have never been pushy about buying anything that wasn’t needed!

Report a concern   November 8, 2025 — Rated 10 out of 10 by M.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly, dependable

Report a concern   November 8, 2025 — Rated 10 out of 10 by Rick Kinder Don Franklin CDJRF Sales Department
What do you like about our products and services?

Up front pricing.

Report a concern   November 8, 2025 — Rated 10 out of 10 by William Dick Don Franklin Somerset KIA Service
What do you like about our products and services?

Everything has been wonderful! From buying our car through every oil change! I’ll NEVER buy anywhere else!

Report a concern   November 8, 2025 — Rated 10 out of 10 by M.W. Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

I like how friendly everyone is. I feel like I’m not being over sold.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Osman Castro Aguilar Don Franklin Somerset KIA Service
What do you like about our products and services?

The shuttle provided was amazing and the service was quick! Everyone was friendly!

Report a concern   November 8, 2025 — Rated 10 out of 10 by D.L. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Always accommodating with requests for appointments and service.

Report a concern   November 8, 2025 — Rated 10 out of 10 by C.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Convenience and friendliness of the staff.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Rebecca Lowrey Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was fast and everyone was so friendly!

Report a concern   November 8, 2025 — Rated 10 out of 10 by B.L. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Everyone is very nice and helpful.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Eric Kleinholz Don Franklin Columbia Nissan Service
What do you like about our products and services?

Great and always there for your needes thanks to Jacob and Josh and also the service department techs thanks e k

Report a concern   November 7, 2025 — Rated 10 out of 10 by Karen Newell Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

I loved the friendliness of everyone there. Chris did everything possible to make it a very good experience. My niece will be looking to buy a car in a few months and I intend to have Chris help us find one for her.

Report a concern   November 7, 2025 — Rated 9 out of 10 by H.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very nice people, but I wish you offered a warranty, at least maybe 6 year 100,000 mile warranty. It would be nice to be able to purchase a vehicle closer to home with a better warranty. Even though it’s Toyota, it still gives better peace of mind for long term ownership.

Report a concern   November 7, 2025 — Rated 10 out of 10 by R.G. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

People we attentive, nice, and not demanding.

Report a concern   November 7, 2025 — Rated 10 out of 10 by R.H. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Chris is the right person for his position, kept me up to date during the entire evolution and has the personality and demeanor to control a pleasant outcome even with unavoidable multiple set backs. Thank you Chris and the entire maintenance crew.

Report a concern   November 7, 2025 — Rated 10 out of 10 by A.F. Don Franklin Glasgow Service Department
What do you like about our products and services?

Efficiency
Accuracy
Professional

Report a concern   November 7, 2025 — Rated 10 out of 10 by J.M. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always so helpful and efficient. The wait is never long

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Shirt wait time& very polite….

Report a concern   November 7, 2025 — Rated 10 out of 10 by C.M. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Customer service was awesome


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