Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 17, 2026 — Rated 10 out of 10 by Misty Phillips Don Franklin Somerset KIA Sales
What do you like about our products and services?

Quick and easy process. Worked with me although I couldn’t be on-site for some of the process due to work. Worked with my negative equity trade in, helping me get in a more reliable vehicle, lower APR, warranty, and the nicest salesperson, Dani.

Report a concern   July 17, 2026 — Rated 10 out of 10 by C.W. Don Franklin Bardstown - Service
What do you like about our products and services?

The salesmen and all the people in the repair center are very knowledgeable

Report a concern   July 17, 2026 — Rated 10 out of 10 by Lisa Rosenthvr Don Franklin Russell Springs Service
What do you like about our products and services?

Wet nice to deal with.
Did a good job.

Report a concern   July 17, 2026 — Rated 10 out of 10 by S.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

The staff is always friendly and helpful.

Report a concern   July 17, 2026 — Rated 10 out of 10 by Patricia Osborne Don Franklin Bardstown - Service
What do you like about our products and services?

Kind courtesy and trustworthy!

Report a concern   July 17, 2026 — Rated 10 out of 10 by Tony Peters Don Franklin Campbellsville Service Department
What do you like about our products and services?

Quick

Report a concern   July 17, 2026 — Rated 10 out of 10 by S.N. Don Franklin Bardstown - Service
What do you like about our products and services?

The Great customer service.

Report a concern   July 17, 2026 — Rated 10 out of 10 by M.C. Don Franklin Bardstown - Service
What do you like about our products and services?

This time it was very timely from arrival to finish! Thank you!

Report a concern   July 17, 2026 — Rated 10 out of 10 by J.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Outstanding attitudes and professionalism like nowhere I’ve ever been.

Report a concern   July 17, 2026 — Rated 10 out of 10 by R.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

Chevy truck Man

Report a concern   July 17, 2026 — Rated 10 out of 10 by J.G. Don Franklin Hardin County Ford Service
What do you like about our products and services?

The vehicle is awaiting additional service but so far I'm pleased with the entire process

Report a concern   July 17, 2026 — Rated 10 out of 10 by S.W. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The people and how quick it was

Report a concern   July 17, 2026 — Rated 10 out of 10 by Greg Maggard Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always have a great experience with Don Franklin Nissan when servicing our 2019 Nissan Pathfinder. Jennifer, my service advisor, is absolutely great and always has been. She is professional, friendly, helpful, and consistently makes sure I am well taken care of and informed about my vehicle.

This visit, the team completed our oil change, CVT transmission service, brake fluid service, tire rotation and balance, and a thorough multi-point inspection. I appreciate the quality of service and the confidence of knowing our Pathfinder is properly maintained. Jennifer and the service team are a big reason I continue bringing our Pathfinder back to Don Franklin Nissan. I highly recommend them!

Report a concern   July 17, 2026 — Rated 10 out of 10 by A.H. Don Franklin Russell Springs Service
What do you like about our products and services?

Everyone in the Service and Parts department goes above and beyond to be courteous and helpful. I appreciate the courtesy reminders for my appointments, and also the message when it’s finished and ready for pick up. They also go over everything with me, and even let me know what might need attention at the next appointment.

Report a concern   July 17, 2026 — Rated 9 out of 10 by C.B. Don Franklin London Ford - Service
What do you like about our products and services?

Staff was nice, explanations of work done were very clear.

Report a concern   July 17, 2026 — Rated 10 out of 10 by Anastasia Fitzgerald Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love Ron! He's the best.

Report a concern   July 17, 2026 — Rated 10 out of 10 by Gary Preston Don Franklin Ford - Service
What do you like about our products and services?

When I arrived your technician greeted me with a smile and asked how he could help me I showed him the letter I received from Ford over a recall on my F-150 He looked it up on his computer and informed me it showed that there was a second recall He then set me up with a appointment for later on that week I showed up for my appointment and they went right to work on my truck, in less than an hour the work was completed and I was on my way I was very impressed with how professional and helpful your staff made it Thank You

Report a concern   July 17, 2026 — Rated 10 out of 10 by M.M. Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff that are neighbors we know and trust. Very good service and do exactly what they tell you they will do.

Report a concern   July 17, 2026 — Rated 10 out of 10 by Vickie Bryan Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Devin Boone was amazing getting me the perfect Tahoe I was looking for, the second one I’ve bought from this dealership!

Report a concern   July 17, 2026 — Rated 10 out of 10 by Hope Reynolds Don Franklin Ford - Service
What do you like about our products and services?

Service was quick

Report a concern   July 17, 2026 — Rated 10 out of 10 by Denny Howell Don Franklin Bardstown - Service
What do you like about our products and services?

Oil change was fast service people friendly and keep you informed

Report a concern   July 17, 2026 — Rated 10 out of 10 by W.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I have always been treated very respectfully

Report a concern   July 17, 2026 — Rated 10 out of 10 by Glen Murphy Don Franklin Burkesville Service Department
What do you like about our products and services?

Very professional

Report a concern   July 17, 2026 — Rated 10 out of 10 by John Kutter Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very professional, neat and clean work area.

Report a concern   July 17, 2026 — Rated 10 out of 10 by F.F.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Great dealership to work with!

Report a concern   July 17, 2026 — Rated 10 out of 10 by V.C. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Fast and efficient service

Report a concern   July 17, 2026 — Rated 10 out of 10 by Ryan Ritchey Don Franklin Bardstown - Service
What do you like about our products and services?

Great service department.

Report a concern   July 17, 2026 — Rated 10 out of 10 by T.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Easy to work with

Report a concern   July 17, 2026 — Rated 10 out of 10 by Donald Mills Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Vehicles are very clean and service was top notch

Report a concern   July 17, 2026 — Rated 10 out of 10 by Regina Mills Don Franklin London Ford - Service
What do you like about our products and services?

. Service department is one of the best in quality and customer service, friendly and appreciative of me as a customer will continue doing business with them


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