Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 21, 2026 — Rated 10 out of 10 by Robert Olliges Don Franklin Bardstown - Service
What do you like about our products and services?

Everyone is friendly & helpful. Trey Price was once again extremely helpful with our vehicle choice.
Eddie Franklin has a first class team in Bardstown & we will be return cust again. We’ll spread the word

Report a concern   April 21, 2026 — Rated 10 out of 10 by Jim Holderman Don Franklin Bardstown - Service
What do you like about our products and services?

We had oil change, tire rotation- appt 3:15 - we were headed home at 4:15.

Report a concern   April 21, 2026 — Rated 9 out of 10 by Ramone Poleo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Hi, Productos Excellet & Good Personal Assistant Thanks You a Jennifer in Front Desk

Report a concern   April 21, 2026 — Rated 10 out of 10 by Steve Gupton Don Franklin Ford - Service
What do you like about our products and services?

Great service, very happy with the service provided.

Report a concern   April 21, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Honest, quick, and easy.

Report a concern   April 21, 2026 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

Easy to make an appointment, lots of appointments Available and my vehicle is done quickly.

Report a concern   April 21, 2026 — Rated 10 out of 10 by L.S. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

I haven’t had anything serious done so far but the workers there are very friendly and do what is needed quickly and professionally!

Report a concern   April 21, 2026 — Rated 10 out of 10 by Tonya Rathbone Don Franklin Somerset KIA Sales
What do you like about our products and services?

Your team is very friendly and very helpful. We've bought 2 vehicles from you in the last week and appreciate the help in both places

Report a concern   April 21, 2026 — Rated 10 out of 10 by P.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Wonderful people and great place to buy a suv.

Report a concern   April 21, 2026 — Rated 10 out of 10 by Rita Cash Don Franklin Somerset GM Service Department
What do you like about our products and services?

A regular tv while you wait which may be a hr or so .

Report a concern   April 21, 2026 — Rated 10 out of 10 by J.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone is so friendly and efficient!

Report a concern   April 21, 2026 — Rated 9 out of 10 by R.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was quick and efficient. I like the Hyundai warranty!

Report a concern   April 21, 2026 — Rated 10 out of 10 by Connie Robinson Don Franklin London Ford - Service
What do you like about our products and services?

Dependability and friendly staff

Report a concern   April 21, 2026 — Rated 10 out of 10 by R.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Good service!

Report a concern   April 21, 2026 — Rated 10 out of 10 by Ron Easter Don Franklin London Ford - Service
What do you like about our products and services?

Ford F 150 is the leader in trucks and I get great after purchase service from Don Franklin.

Report a concern   April 21, 2026 — Rated 10 out of 10 by Shelia Davis Don Franklin Somerset KIA Service
What do you like about our products and services?

Just good people who go out of their way to help

Report a concern   April 21, 2026 — Rated 10 out of 10 by K.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Lasting and service get you took care of

Report a concern   April 21, 2026 — Rated 10 out of 10 by G.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The employees

Report a concern   April 21, 2026 — Rated 10 out of 10 by J.K. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Good reliable equipment and an above the line commitment to make people feel like family!

Report a concern   April 21, 2026 — Rated 9 out of 10 by A.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Waiting area was nice

Report a concern   April 21, 2026 — Rated 10 out of 10 by William Davis Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The Brand speaks for itself! Ross’s customer service sold me! After 45 years of customer service and sales in Corporate America my expectations are very high! If I don’t “feel this” in the first few minutes I am typically out the door! Conversely his no pressure approach and truly listening to my wants and needs delivered within an hour! Unbelievable! We both saved time, energy and money! Great model to roll out everywhere!

Thank you again for the great experience!

Oh yeah! I love my truck!

Report a concern   April 21, 2026 — Rated 10 out of 10 by M.M. Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly and fast and I liked the price

Report a concern   April 21, 2026 — Rated 10 out of 10 by Brenda Harris Don Franklin Somerset KIA Sales
What do you like about our products and services?

The service department is excellent Donovan Smith is very professional and pays attention to the customer and follow us through on their needs.

Stanley is a great salesman and very attentive to the customers needs.

Report a concern   April 21, 2026 — Rated 10 out of 10 by G.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Lifetime powertrain warranty

Report a concern   April 21, 2026 — Rated 10 out of 10 by R.M. Don Franklin Somerset KIA Sales
What do you like about our products and services?

The people and their willingness to help.

Report a concern   April 21, 2026 — Rated 10 out of 10 by M.H. Don Franklin Bardstown - Service
What do you like about our products and services?

Ryan was very helpful, and service was done before expected

Report a concern   April 21, 2026 — Rated 10 out of 10 by C.D. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Toyota is a great product and very dependable. I have been very pleased with your service department. They are always courteous and helpful. It is easy to make an appointment for service. The waiting areas are clean and comfortable for your customers at your dealership. I have always had excellent customer care any time I have been there.

Report a concern   April 21, 2026 — Rated 10 out of 10 by Bill Mackay Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everything!

Report a concern   April 21, 2026 — Rated 9 out of 10 by Kempa Turner Don Franklin Auto
What do you like about our products and services?

They did a nice job. Very timely

Report a concern   April 21, 2026 — Rated 10 out of 10 by T.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Your close to home and staff is always courteous and efficient


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