Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 29, 2025 — Rated 10 out of 10 by M.S. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

The buying process was smooth and stress-free. Everyone was helpful, transparent, and made me feel confident about my purchase. I really appreciated how everything was explained clearly and handled efficiently.

Report a concern   October 29, 2025 — Rated 10 out of 10 by S.S. Don Franklin Bardstown - Service
What do you like about our products and services?

That they are near my home

Report a concern   October 29, 2025 — Rated 10 out of 10 by Ronda Lee Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The way you will negotiate. I had about 10-12 boxing matches with the sales rep Conner and we both came out happy. I love the way you handled everything, you just drive off in a vehicle and everything is taken care of. It was so wonderful to do business with you. Your salesmen were absolutely awesome! I will be back as soon as I can to purchase another vehicle. Thank you, Ronda and Grace Lee

Report a concern   October 29, 2025 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Your sales agent Jill Caterpillar was a 10.0 level salesperson. We didn’t even intend to buy our car down here in Kentucky. Our primary residence is up in the Cincinnati area and we are 2 miles from a different Nissan dealer. The showroom, the noise, the pushiness of that dealership were overwhelming. Jill, however, was a perfect blend of helpful, prepared, accommodating, and upbeat. She showed high interest in us and our goals and was completely flexible when my wife changed her mind a couple times. I’m sure we wouldn’t have bought the car if it weren’t for Jill. Additionally, Walt was helpful and interceded on our behalf when it came time for trying to get a decent price. I will say, your prices were higher than other options we had for the same or similar car, at the dealership near our home. Unfortunately, the process of buying a car is completely painful – taking over seven hours of our weekend. While I was still looking for a little reduction in pricing,Walt eventually got close enough and I had to get out of the showroom. Is this every car dealers strategy? drive the people out of their mind by how long things take until they finally concede? Not a good way to do it but we got a great car with a great sales person, at a price that was fairly close.

Report a concern   October 29, 2025 — Rated 10 out of 10 by R.S. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

The automobile and sales process

Report a concern   October 29, 2025 — Rated 10 out of 10 by W.J. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They were very helpful and extremely accommodating, and got us in super quick!

Report a concern   October 29, 2025 — Rated 10 out of 10 by A.M. Don Franklin Somerset KIA Service
What do you like about our products and services?

Very efficient and wonderful service

Report a concern   October 29, 2025 — Rated 10 out of 10 by Keith Johnson Don Franklin Bardstown - Service
What do you like about our products and services?

Great staff and service

Report a concern   October 29, 2025 — Rated 10 out of 10 by T.M. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Always willing to help and find what your looking for.

Report a concern   October 29, 2025 — Rated 10 out of 10 by Perri Friend Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Personal touch and friendliness

Report a concern   October 29, 2025 — Rated 10 out of 10 by Brently Beard Don Franklin Campbellsville Service Department
What do you like about our products and services?

Don franklin gMC and Campbellsville is the best. I’ve been going there several years. My last Chuck bought recently. I got from a different Don Franklin but I still go to the Campbellsville service department to get it serviced every time. The guy is there are great.

Report a concern   October 29, 2025 — Rated 10 out of 10 by Rhonda Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   October 29, 2025 — Rated 9 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

Good service department.

Report a concern   October 29, 2025 — Rated 10 out of 10 by Selina Mcgowan Don Franklin Somerset GM Service Department
What do you like about our products and services?

We’ve had excellent customer service in the service department!

Report a concern   October 29, 2025 — Rated 10 out of 10 by S.N. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Good service

Report a concern   October 29, 2025 — Rated 10 out of 10 by Seth Steele Don Franklin Ford - Service
What do you like about our products and services?

Outstanding service! Fast, friendly, and honest — I won’t take my vehicle anywhere else!

Report a concern   October 29, 2025 — Rated 10 out of 10 by J.A.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very fast & efficient service. All parts available that were needed.

Report a concern   October 29, 2025 — Rated 10 out of 10 by Terry Hadley Don Franklin Ford - Service
What do you like about our products and services?

Excellent as always

Report a concern   October 29, 2025 — Rated 10 out of 10 by N.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Customer service was fantastic! Everyone was so nice and very helpful

Report a concern   October 29, 2025 — Rated 9 out of 10 by Beverly Crews Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I was impressed by your sales staff

Report a concern   October 29, 2025 — Rated 10 out of 10 by I.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Customer Service

Report a concern   October 29, 2025 — Rated 10 out of 10 by Brian Workman Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Staff is exceptionally friendly, the service was fast.

Report a concern   October 29, 2025 — Rated 10 out of 10 by M.L. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast and simple

Report a concern   October 29, 2025 — Rated 10 out of 10 by P.I. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Courteous and effo

Report a concern   October 29, 2025 — Rated 10 out of 10 by T.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very friendly

Report a concern   October 29, 2025 — Rated 10 out of 10 by L.S. Don Franklin Monticello Service
What do you like about our products and services?

Bought my car there

Report a concern   October 29, 2025 — Rated 10 out of 10 by C.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Good cars good service

Report a concern   October 29, 2025 — Rated 10 out of 10 by S.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Professional, pleasant service. Excellent job.

Report a concern   October 29, 2025 — Rated 10 out of 10 by W.B. Don Franklin Ford - Service
What do you like about our products and services?

Service

Report a concern   October 29, 2025 — Rated 10 out of 10 by J.H. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Large variety available- friendly staff always ready to help


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