Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 10, 2025 — Rated 10 out of 10 by Rhonda Kendziorski Don Franklin Somerset KIA Service
What do you like about our products and services?

I like that they didn’t try to convince me to spend more than necessary.

Report a concern   September 10, 2025 — Rated 10 out of 10 by A.K. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great easy service from sales and finance

Report a concern   September 10, 2025 — Rated 10 out of 10 by V.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Really like my Tucson and people are really nice and friendly

Report a concern   September 10, 2025 — Rated 10 out of 10 by N.G. Don Franklin Monticello Service
What do you like about our products and services?

Service was good

Report a concern   September 10, 2025 — Rated 9 out of 10 by Rita Davis Don Franklin Somerset KIA Sales
What do you like about our products and services?

Dannie the girl who was our salesperson was fantastic. Everything I wanted she made it happen. They stayed late for me, even before a holiday. I was never rushed or pushed to buy. It was such a great experience. That will be the only place I will go to get a vehicle when I need another one. My son bought one there too and they give you 100.00 for referring someone what a win. He hasn't received it yet but I am sure he will get it. What a great experience THANKS.

Report a concern   September 10, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Comfortable and hospitable setting while waiting. Informative, professional, and polite staff.

Report a concern   September 10, 2025 — Rated 10 out of 10 by T.H. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Friendly service

Report a concern   September 10, 2025 — Rated 10 out of 10 by Beverly Lopes Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is kind and courteous. The staff go out of their way to make sure you are satisfied with each visit.

Report a concern   September 10, 2025 — Rated 10 out of 10 by K.U. Don Franklin Burkesville Service Department
What do you like about our products and services?

It was done on time. We got there half hour early and they took us in plus added another service (rotate tires) when I originally did not schedule for that. Would definitely come back again! Thank you.

Report a concern   September 10, 2025 — Rated 10 out of 10 by B.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Staff members are friendly & provide good service.

Report a concern   September 10, 2025 — Rated 10 out of 10 by P.W. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Prompt, effective and efficient service; kind, caring and thoughtful personnel; honesty and integrity of the service providers

Report a concern   September 10, 2025 — Rated 10 out of 10 by Larry Riddle Don Franklin Burkesville Service Department
What do you like about our products and services?

Good service friendly customer service Seth is great

Report a concern   September 10, 2025 — Rated 10 out of 10 by Chelsea Barbee Don Franklin Somerset KIA Service
What do you like about our products and services?

They make sure every customer is taken care and their vehicle is taken care as well

Report a concern   September 10, 2025 — Rated 10 out of 10 by B.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service! I trust the team you have there

Report a concern   September 10, 2025 — Rated 10 out of 10 by C.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Helpfully in finding a vehicle that fit our family’s what’s and needs.

Report a concern   September 10, 2025 — Rated 10 out of 10 by R.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Rapid and qualify maintenance in a timely manner

Report a concern   September 10, 2025 — Rated 10 out of 10 by T.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly home town atmosphere and Lincoln has very good quality in every product they carry. Will purchase from this location again if the vehicle l want is available, like in 2019.

Report a concern   September 10, 2025 — Rated 9 out of 10 by V.A. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly and honest

Report a concern   September 9, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Timely service, welcoming environment and positive experience overall.

Report a concern   September 9, 2025 — Rated 9 out of 10 by Shawn Perkins Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service people were all very helpful and nice. Got me in and out faster than I expected! Very courteous group in the service department.

Report a concern   September 9, 2025 — Rated 10 out of 10 by J.F. Don Franklin Auto
What do you like about our products and services?

Service is always great. They explain exactly what I need and why I need to do it. Very knowledgeable as well. I would highly recommend them.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Walter Howington Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very friendly and know what they are doing. Service people and the mechanics do their work professionally.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Oscar Ortiz Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great support
Very professional service
Kindness

Report a concern   September 9, 2025 — Rated 10 out of 10 by D.A.J. Don Franklin Somerset KIA Service
What do you like about our products and services?

The service and product was great

Report a concern   September 9, 2025 — Rated 10 out of 10 by S.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Thank you for offering the pick-up of vehicle. That’s one of the reasons I quit taking to the a Don Franklin location closest to me.

Report a concern   September 9, 2025 — Rated 10 out of 10 by B.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Love Nissan cars, above all else I had the very best sales man, he went above and beyond. I love the car.

Report a concern   September 9, 2025 — Rated 9 out of 10 by Barbara Sanders Don Franklin Somerset KIA Service
What do you like about our products and services?

Barb Sanders

Very polite staff took good care of me and my car

Report a concern   September 9, 2025 — Rated 9 out of 10 by David Rice Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and efficient

Report a concern   September 9, 2025 — Rated 10 out of 10 by K.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick. Clean. Clear explanations

Report a concern   September 9, 2025 — Rated 10 out of 10 by B.C. Don Franklin Auto
What do you like about our products and services?

Quick and fast,correct


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