Customer Testimonials
I was able to get an appointment quickly and it was an easy fix that they didn’t charge me for! Good communication.
Always great quality always answers all questions you have very knowledgeable I trust everything they tell me
Service visit was great. Everyone was friendly as could be. Rusty even showed me a couple SUV's looking for my wife and he was extremely helpful and professional while I waited for my truck to finish up. Facilities are top notch along with the services.
The people are nice and friendly we always had good experience with their service and maintenance on our vehicle
Quick response and friendly customer service
Everyone is very friendly, and professional. They are good about going over details with you prior to preforming repairs or service. They waiting areas are always nice and clean, and the wait time is very minimal.
Great service and quality cars and trucks
Fast friendly service
They got us in and out quick.
The personnel at the Chrysler side are kind and respectful
Great
This was the 13th vehicle I have bought from a Don Franklin dealership and the 4th from Nissan in Columbia, Ky. The GM and Sales manger are very professional and honest. I find it easy and stress free to purchase a vehicle from this dealership.
Customer service was excellent
Great salesman and service
I arrived at the dealership undecided about what sort of vehicle I wanted. Brian Nichols was fantastic to work with and he guided me toward a Kia Sportage that is suited perfectly for my needs. The whole experience was great.
First class
Great Service and Honest!
Fast, friendly, reliable service
Easy scheduling, fast and efficient service.
Outstanding service! Great folks working there.
When given a task to find a vehicle they will take it and run with it until completion. Without any doubt or negativity.
It’s always a pleasure to do business with Don Franklin. My wife was needing a bottle of water and I went looking for it and Miss Franklin herself went to two different areas to get my wife a bottle of water. That’s the reason they have an outstanding business.
Everything was great!
Friendly staff in service department. Appointments on time and work completed efficiently.
They do there job thank you.
The service was great, the sales people really listen and do their best to meet your needs throughout the whole process. As a first time car buyer I was a little nervous but Collin definitely went beyond my expectations and didn’t make me feel uncomfortable in the slightest, and answered all of my questions throughout the process!
Very friendly
I love how you can gain points that turns into money that is discounted from the price. Also, the service has been pretty quick for me every time I’ve had repairs or oil changes with Don Franklin.
The service desk technician at the express shop was great! He went out of his way to explain everything I asked and more in detail
Very prompt