Customer Testimonials
Love the KIA product. All of it
Great experience from start to finish. The whole team was friendly, professional, and very welcoming. Everyone I interacted with — from the finance team to management — was positive, respectful, and made the process smooth and stress-free. I really appreciated that there was no pressure at any point.
I especially want to recognize Skyler Marr, who handled my purchase. He greeted me, worked with me throughout the entire process, and made everything easy to understand. For being so young, he was incredibly professional, knowledgeable, and easy to work with. You can tell he really cares about his customers and takes pride in what he does. It was a pleasure working with him.
All in one day and had great service
The guys working up front are always top notch! I walked in and was immediately addressed by name. Just a great team all together!
Fast
Car wash
Friendly service!!
Accountability prompt on time good communication
Service department very cordial and informative.
Good service at a fair price.
They were very helpful with very friendly , professional and fast service.
The courteousness and professionalism that is shown at the Monticello location is unmatched, This team is great and I’ve never had any issues, they definitely should be recognized!
Prompt and courteous service
Convenient and simple process
Great service and friendly staff! Very professional
All staff were very helpful with my purchase of the Toyota Grand Highlander and helped me get through my purchase quickly. MJ was a great salesman and I recommend him to anyone looking to make a purchase with Don Franklin Auto Group.
The Service persons we're professional and very attentive to our needs. As someone traveling through, they did an extraordinary job of getting our vehicle in, diagnosed and fixed in a very timely manner.
Quick and courteous!
Great customer service. Great products to choose from.
Close to home. They are not pushy. Easy to work with.
Like the Ford products! Have had some issues with service.
They got me in quick and had my car fixed by the next day! And got me into a rental while it was being worked on!
Service Personnel very helpful.
Friendly staff and fast service!
Good choices
Extremely kind and welcoming staff. Doug and April are wonderful at the Service Desk. I was blessed to have been a customer of theirs.
Quick, friendly and reliable service! Great sales person! I always refer Frankie England to any referrals I have..
Service is always spot on and reasonably priced. Dealership in general is always ready to make you a priority when you come in the door without trying to over sell you.
Very great service and very quick and helpful employees
Very friendly, very knowledgeable
Friendly service writers.