Customer Testimonials

They were great

I dread (more than a toothache) trading vehicles. But this experience with Franklin Nissan in Somerset has been so stress free.
Zeke was beyond helpful, no pressure and extra patient with all my questions.
Michael looked for best interest options and Cody had my paperwork (all 20 pages (😂) fixed and ready to sign in a short period of time.
Cannot say enough good things about the great Customer Service at Don Franklin Nissan Somerset.

Always do what they are asked in a timely manner.

Quick service

Fast

Lauren always kind and considerate. Very knowledgeable.

I love my Kiia Sorento I traded my 2024 to a 2026 and I love the people especially Brian Nichols

Friendly daddy service

Everyone is so nice and friendly. Rick is one of the best salesman that I have ever dealt with!

Very friendly team, and good services.

I am not happy that my 2026 Rouge is already needing tires. After purchasing a new car you do not expect to have to put tires on it after only 25,000 miles. I think this should be address at the corporate level.

Excellent service department. Very professional and always on time. Very satisfied.

10/10 service. Nick and Zach were excellent to deal with. Easy transaction and great pricing.

So far I've never had a long wait to get scheduled for service and their work has always been very satisfactory. Some DF locations are booking two weeks ahead which is hard for us to do. Thank you for your prompt service.

Sales associates are great! Peggy Moss was and has been our sales associate for many years and we are very pleased with her. she goes out of her way to provide excellent service to her customers.

I like my truck and Noha worked hard to get me exactly the deal I wanted and I thank him very much!! I highly recommend Don Franklin and Noha Davis!!

Good Worker's

Great customer service skills

Love my car and the service

Was very nice and has reasonable prices

Professionalism!!

When I walked in the door I was immediately asked if I needed help. Tyler in parts and service was very helpful in my situation. J. Ramsey was also very helpful in getting my problem resolved quickly. Thank you guys for your commitment to customer satisfaction. It does mean a lot and it was greatly appreciated. God Bless

I appreciate how organized it seems to be when coming to Ford’s….Everyone seems focused on their jobs and ready to try and make a problem “BETTER”for their some what already anxious customers…You are appreciated more than you know..Being a retired Emergency Room nurse for 30 years, it’s hard to be everything to everybody, but you guys and gals are on a path of continued success for your dedication to make yourselves and Don Franklin Ford a trustworthy and a great place to come.See ya next time👍

Everyone is very knowledgeable and helpful. It’s easy to get an appointment for when you want it.

I liked when I can call Justin Tilley and he always takes care of my needs for my fleet of vehicles. Thank you.

They don’t try to push extra services on you. They give you prices up front.

Great and efficient work

Seem to be knowledgeable and it was quick

Quick and efficient. Good communication. let you know what future services may be needed, but not high-pressure.

John was wonderful to work with and got us on the schedule very quickly. Great service.