Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 9, 2026 — Rated 10 out of 10 by K.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

Amount of time for service performed. Waiting area.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Raegan Caldwell Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Honest and great deals

Report a concern   April 9, 2026 — Rated 10 out of 10 by E.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Amazing service. Knowledgeable and thorough. Loved they washed and vacuumed my vehicle.

Report a concern   April 9, 2026 — Rated 10 out of 10 by L.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris was very nice and took the time to talk with my husband about the work that needed to be done on my car.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Julie Weaver Don Franklin Ford - Service
What do you like about our products and services?

Professional and courteous.

Report a concern   April 9, 2026 — Rated 10 out of 10 by L.K. Don Franklin Russell Springs Service
What do you like about our products and services?

Quick and easy! Luke was great in helping me get my truck fixed!. TY

Report a concern   April 9, 2026 — Rated 10 out of 10 by Randy Eversole Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great inventory very professional employees great experience

Report a concern   April 9, 2026 — Rated 10 out of 10 by Sandra Benge Don Franklin Somerset KIA Service
What do you like about our products and services?

They are very polite at the service desk and listen to you. They try to get you in for service as soon as possible. The mechanics do a good job and seem very professional and knowledgeable

Report a concern   April 9, 2026 — Rated 10 out of 10 by Tammy Morrow Don Franklin CDJRF Sales Department
What do you like about our products and services?

I like the fact that the people worked hard to get me what I wanted and needed. I just really like Nissan and all that implies.

Report a concern   April 9, 2026 — Rated 10 out of 10 by C.L.I. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everything

Report a concern   April 9, 2026 — Rated 10 out of 10 by T.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

All employees are very helpful.

Report a concern   April 9, 2026 — Rated 10 out of 10 by M.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales lady was very nice and helpful. Competitive pricing on vehicles.

Report a concern   April 9, 2026 — Rated 10 out of 10 by R.F. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Was traveling through Bowling Green and needed an oil change. They were very accommodating getting my vehicle scheduled as I was only in town for one day. Everyone there was very pleasant.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Montrelle Irvin Don Franklin Campbellsville Service Department
What do you like about our products and services?

Customer service is awesome.

Report a concern   April 9, 2026 — Rated 10 out of 10 by M.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

They tell you exactly what’s wrong and how to fix it or if you need things done or not

Report a concern   April 9, 2026 — Rated 10 out of 10 by G.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always professional, helpful and do a great job

Report a concern   April 9, 2026 — Rated 10 out of 10 by K.C. Don Franklin London Ford - Service
What do you like about our products and services?

You all treat everyone right and very respectfully and very welcomed and the services is the same same they come out and explain what’s going on with your vehicle and to make sure your understanding we would recommend anyone that’s looking for a vehicle to you all me and my husband really appreciates everything you do for us

Report a concern   April 9, 2026 — Rated 10 out of 10 by J.A. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Employees are always upfront and open about anything that they are doing with vehicle.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Tiffany Carta Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service department has always been good to us and the men who work there are very nice and knowledgeable

Report a concern   April 9, 2026 — Rated 10 out of 10 by J.M. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Service was great and fast. Stacy was very helpful in answering all our questions.

Report a concern   April 9, 2026 — Rated 10 out of 10 by James Beard Don Franklin Bardstown - Service
What do you like about our products and services?

Ryan Ritchey made getting an oil change as simple as “just come on in at 3”

Got there at 3 and was in and out before 4

What do I like about your products or services?

When someone “makes it happen” —Ryan does just that

Report a concern   April 9, 2026 — Rated 10 out of 10 by J.E. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I love the customer service. They listen and are very polite and respectful. The bathrooms needed more attending to. The women's were not very clean. This is the only issue I saw there.

Report a concern   April 9, 2026 — Rated 10 out of 10 by S.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very efficient and friendly!

Report a concern   April 9, 2026 — Rated 10 out of 10 by Kelley Mounce Don Franklin Somerset GM Service Department
What do you like about our products and services?

I really like that every time I have been in, my service has been taken care of in such a timely manner.

Report a concern   April 9, 2026 — Rated 9 out of 10 by M.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Collin who was the salesperson I spoke with about purchasing my new vehicle was not the stereotypical "pushy dealer"; instead, he treated me with respect, answered all my questions sufficiently and performed a very well job. Due to my experience with him, if I am ever looking into another new vehicle again or if a family member is looking for a new one, I will recommend Don Franklin-Hyundai

Report a concern   April 9, 2026 — Rated 10 out of 10 by K.R. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Clean show room and a friending staff. Just wish they would come down on some of the prices. I would like to keep my business here in Bardstown where I live.

Report a concern   April 9, 2026 — Rated 10 out of 10 by M.J. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Your people and your selection.

Report a concern   April 9, 2026 — Rated 10 out of 10 by A.Y. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

There are lots of variety to choose from.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Gene Burton Don Franklin Campbellsville Service Department
What do you like about our products and services?

See my recent google review. I done one on 10/25 but my most recent was 4/26

Report a concern   April 9, 2026 — Rated 10 out of 10 by Amy Polston Don Franklin Somerset GM Service Department
What do you like about our products and services?

I’m very pleased every time I have my car serviced. I make an appointment , drop it off and in a short period of time I receive a call it’s all finished. Everyone are always very helpful and professional. I would definitely recommend to all my friends.


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