Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 31, 2025 — Rated 10 out of 10 by K.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service advisors work with you on what is needed.

Report a concern   October 31, 2025 — Rated 10 out of 10 by J.H. Don Franklin Bardstown - Service
What do you like about our products and services?

Quick and efficient and nice folks!

Report a concern   October 31, 2025 — Rated 10 out of 10 by Richard Adams Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre was a great to deal with.! He listened and provided solutions to my issues.

Report a concern   October 31, 2025 — Rated 10 out of 10 by C.L. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Friendly customer service and fast repair service. Did an excellent job with my rodent infested engine.

Report a concern   October 31, 2025 — Rated 10 out of 10 by A.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

On time, let you know what the cost will be ahead of time, and friendly.

Report a concern   October 31, 2025 — Rated 10 out of 10 by Charles Judd Don Franklin Columbia Nissan Service
What do you like about our products and services?

Courteous service, expertise of the service department, and quick in and out for oil changes.

Report a concern   October 31, 2025 — Rated 10 out of 10 by W.G. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Rock star level service

Report a concern   October 31, 2025 — Rated 10 out of 10 by S.W. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

This is my first time owning a Nissan Pathfinder and I truly love it so far!

Although yesterday my husband took the car in for an oil change and tire rotation. And he was in the waiting area for over two and a half hour ! We had an appointment at 10:15 he didn’t get home til 1:00
He was the last one left in the waiting area ! He was being over looked! Was not happy about that . So we will now go to the Nissan dealer service center!
We took our car the first time for service so we thought it was ok to go back! Guess not!

Report a concern   October 31, 2025 — Rated 10 out of 10 by Troy Dennison Don Franklin Ford - Service
What do you like about our products and services?

Had appointment on recall and oil change
Had friend pick me up
We ran around town on errands
Hour later they pretty much had me done
👍

Report a concern   October 31, 2025 — Rated 10 out of 10 by Elizabeth Baker Don Franklin London Ford - Service
What do you like about our products and services?

The lifetime powertrain warranty, but more than that, it’s the people at the London service department. Larry, Ben, Jimmy? They are the best. They go above and beyond to make sure that I’m taken care of. I won’t go anywhere else, ever.

Report a concern   October 31, 2025 — Rated 10 out of 10 by L.B.J. Don Franklin Russell Springs Service
What do you like about our products and services?

Good product and close to home. Like doing business at home.

Report a concern   October 31, 2025 — Rated 10 out of 10 by J.W. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

I was treated very well with the staff and the van I had gave me good service

Report a concern   October 31, 2025 — Rated 10 out of 10 by S.H. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Emily was amazing! So kind and helpful - eased all of my concerns!

Report a concern   October 31, 2025 — Rated 10 out of 10 by B.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Good service, fair price, good people

Report a concern   October 31, 2025 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Courteous staff, quality work. Robbie Brown worked diligently to find my electrical issue.

Report a concern   October 31, 2025 — Rated 10 out of 10 by Shirley Sells Don Franklin Burkesville Sales
What do you like about our products and services?

Every one is very friendly .my family and. Myself have brought vehicle there for yesrs

Report a concern   October 31, 2025 — Rated 10 out of 10 by Rheta Lyddane Don Franklin Bardstown - Service
What do you like about our products and services?

Service is fast , but it was 3 wks out to get appt .

Report a concern   October 31, 2025 — Rated 10 out of 10 by J.M. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Everything goes smooth

Report a concern   October 31, 2025 — Rated 10 out of 10 by C.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick service and very friendly people and comfortable waiting area

Report a concern   October 31, 2025 — Rated 10 out of 10 by S.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quick appointments. No long wait times

Report a concern   October 31, 2025 — Rated 10 out of 10 by Ronnie Holt Don Franklin Columbia Nissan Service
What do you like about our products and services?

The time was very efficient and great service

Report a concern   October 31, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Explained exactly what they did.

Report a concern   October 31, 2025 — Rated 10 out of 10 by Ronnie Smith Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly service and good job keeping my Kia running good . .

Report a concern   October 31, 2025 — Rated 10 out of 10 by A.G. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good people that try to take care of your problems.

Report a concern   October 31, 2025 — Rated 10 out of 10 by J.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service in a timely manner

Report a concern   October 31, 2025 — Rated 9 out of 10 by M.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Convenient!

Report a concern   October 31, 2025 — Rated 10 out of 10 by C.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

Reminders for service appointments. Friendly service

Report a concern   October 31, 2025 — Rated 10 out of 10 by B.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great customer service and a smooth buying experience—couldn’t have asked for better!

Report a concern   October 31, 2025 — Rated 10 out of 10 by James Southerland Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Super nice customer service and the quickness of the techs

Report a concern   October 31, 2025 — Rated 10 out of 10 by James Lewis Don Franklin CDJRF Sales Department
What do you like about our products and services?

Dodge cummins is the product I prefer. You all made me a good deal on my trade and purchase. Thanks Todd


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