Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   January 7, 2026 — Rated 10 out of 10 by T.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Love my new Armada. Impressed with the quality. Sales team and finance were fantastic as well. Great to work with.

Report a concern   January 7, 2026 — Rated 10 out of 10 by P.G. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Friendly service. Generally quick to get an appointment and fast service.

Report a concern   January 7, 2026 — Rated 10 out of 10 by S.M. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Mike Elkins was my sales associate he did a fantastic job! He did such a great job at communicating with me, helping me look for all possible vehicles, and putting me in the vehicle that I absolutely love. He was upfront and forthright on every aspect and it helped put me at ease. I have been and will continue to tell all of my friends and co-workers about the wonderful service I received. Thank you!!

Report a concern   January 7, 2026 — Rated 10 out of 10 by H.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

On time

Report a concern   January 7, 2026 — Rated 10 out of 10 by C.P. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Friendly people

Report a concern   January 7, 2026 — Rated 10 out of 10 by Charlie Towner Don Franklin Somerset KIA Sales
What do you like about our products and services?

I love it, the product excellent. The service outstanding. I love the way They work with you to get you what you need.

Report a concern   January 6, 2026 — Rated 10 out of 10 by A.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Flexible

Report a concern   January 6, 2026 — Rated 10 out of 10 by D.M. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Sales person was very kind and so was manager

Report a concern   January 6, 2026 — Rated 10 out of 10 by N.Y. Don Franklin Auto
What do you like about our products and services?

General maintenance service is efficient and thorough by friendly staff.

Report a concern   January 6, 2026 — Rated 10 out of 10 by N.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Ability to get an appointment with the service department in a timely manner.

Report a concern   January 6, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent customer service!

Report a concern   January 6, 2026 — Rated 10 out of 10 by J.D. Don Franklin Monticello Service
What do you like about our products and services?

Very friendly people.

Report a concern   January 6, 2026 — Rated 10 out of 10 by David Smith Don Franklin Somerset KIA Service
What do you like about our products and services?

The product is excellent and the service is friendly in excellent

Report a concern   January 6, 2026 — Rated 10 out of 10 by R.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Alexis is always very welcoming when I drop off my vehicle. The service was a software update. I was only there for 40 mins! Quick and easy!

Report a concern   January 6, 2026 — Rated 10 out of 10 by C.L. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Very friendly and always helpful. Have never had a bad experience when dealing with any of their dealerships.

Report a concern   January 6, 2026 — Rated 10 out of 10 by B.L. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Great people in Service department.

Report a concern   January 6, 2026 — Rated 10 out of 10 by James Florian Don Franklin Auto
What do you like about our products and services?

This was my first visit to this location. Everyone was super friendly and answered ever question I had thoroughly. I would definitely recommend this place!

Report a concern   January 6, 2026 — Rated 10 out of 10 by R.W. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly associates. Always answers all our questions.

Report a concern   January 6, 2026 — Rated 10 out of 10 by Barbara Hoskins Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The service was great. Frankie went above board to find me a car. He put me at ease when I first met him with all that I had been through.

Report a concern   January 6, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Good, been treated right.

Report a concern   January 6, 2026 — Rated 10 out of 10 by Donald Patterson Don Franklin Ford - Service
What do you like about our products and services?

Excellent and fast . In and out , barely any wait time . Friendly staff .

Report a concern   January 6, 2026 — Rated 10 out of 10 by Rafael Few Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love the kindness and professionalism of the whole entire staff, every time I’m there!

Report a concern   January 6, 2026 — Rated 10 out of 10 by H.R. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Everybody there are nice, kind and respectful and wait on you as fast as they can if they’re busy

Report a concern   January 6, 2026 — Rated 10 out of 10 by Brian Vanbruggen Don Franklin Somerset KIA Sales
What do you like about our products and services?

They get in if I have any problems and questions about anything. It takes a little while to get things done but not all the time. And you drop off the vehicle sometimes they don’t call back you all way have get ahold of somebody

Report a concern   January 6, 2026 — Rated 10 out of 10 by Gloria Robbins Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I fhave dealt with Don Frankin for yesr and always find anyone i deal with are very courteous. I ind the sales people and service technicians are always willing to answer all my questions ialways taking time to be sure I understand . They never look or talk down to me no matter how silly my question, after all I'm 75 yrs old and always have questions.

Report a concern   January 6, 2026 — Rated 9 out of 10 by V.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

Appreciate the service attendants

Report a concern   January 6, 2026 — Rated 10 out of 10 by R.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Service department

Report a concern   January 6, 2026 — Rated 10 out of 10 by Diane Cardin Don Franklin Bardstown - Service
What do you like about our products and services?

Very friendly, efficient and accommodating. Let my husband drive a Tahoe home that was a hour away just to let me test drive it. We ordered new mats for it and they put them in for me so I wouldn’t have to! I would definitely recommend to friends and family to buy a vehicle here!

Report a concern   January 6, 2026 — Rated 10 out of 10 by Arnold Morris Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I bought a 2025 nissian frontier and I love the truck and the service department is a pleasure to work with

Report a concern   January 6, 2026 — Rated 10 out of 10 by B.R. Don Franklin London Ford - Service
What do you like about our products and services?

They keep you up to date on progress as they work on your car. Always very helpful.


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