Customer Testimonials
I’ve used DonFranklin since 2014 they have always helped me with the picking a vehicle of my choice with great price and interest rate. I’ve never had any issues at Don Franklin in London with servicing my vehicles. Everyone seems so honest and helpful with questions
This means a lot to me. Thanks for all you do. .
They do good work
Irene couldn’t meet with us but she had Timmy help us instead. He was very knowledgeable and friendly. We felt no pressure to buy. The car was ready for me to test drive when we got here. The buying process went very smooth.
Service is second to none. Your technicians always does a great job.
Friendly service people. Kept me informed and explained everything well.
Friendly staff
Got vehicle in and out fast!
We have been very happy with our 2014 Sorento so we decided to purchase a new 2026 Sorento. The warranty is wonderful, and we felt like we got a lot of bang for our buck. Lew at Kia of Bowling Green was amazing to work with as was the GM, Ralph, and Matthew with going over the extended warranty. So was amazing at going over and setting up all the tech features in our new vehicle. We truly had a very personal experience and feel as though we walked away with new friends who will continue to be there for us in the future.
The products are good and the service is good
Friendly.
Okay
the service is really good. i like that i can do schedule the service using the web page. the Waiting área is Nice And i can Work There until the Service Finish
Our salesman was awesome and absolutely the best at helping me find the right car and the right payment. Harley West was great and would highly recommend anyone and everyone to go to Don franklin Kia somerset for their next new or used vehicle.
Reasonable prices , good friendly salesmen. Made sure the car I bought was in good condition
fast reliable service fast reliable setvice
Dependable
Jackie M. was an amazing saleslady!
We were ready to go from Cincinnati to Huntsville looking for a 2020 to 2022 Ford Transit Connect XLT LWB Wagon with less than 75,000 miles. We found this one on the internet and didn't call, we just drove the 90 minutes from Leitchfield, met Jackie, then we asked many questions then asked if we could take it out for an extended test drive. She ok'd it and we had it out for over an hour in the Columbia area. We got back back and made a trade.
A sensor light came on and Mr. Franklin himself said for us to go home and they would fix everything to spec and deliver it to us the next day and pick up our trade in. They even brought it to us almost full of gas. And the Delivery driver was very professional and courteous and offered to help me change the license plate.
I don't normally leave reviews but this was the best experience I've ever had buying a vehicle.
Hats off to the folks at Don Franklin Ford at Columbia, KY
Service people do an excellent job!
I like that the dealership is close to my home, the employees in the service area are friendly, they notified me about any extra service my Kona needed or was recommended and the price was fair.
Great people
Always a friendly welcome, great service!
My sales person was super nice , very helpful and helped in everyway he could
Nice clean waiting room.
Always a great experience with the service department! Jennifer is awesome—super friendly, knowledgeable, and keeps things quick and concise for a quick but efficient experience. Would recommend to anyone!
The service was done in the amount of of time they said it would be . Very polite and courteous.
Local business with a good name and very kind, helpful employees!
Honesty
Amount of time for service performed. Waiting area.
Honest and great deals
When you call you, get a appointment right away