based on 1147 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service.
Sales experience very professional. No high pressure, informative. Appreciate the delivery / installation process and the long term service guarantee.
I went to Shelbyville Rd store and they had no 10” tricycle inner tubes, but offered to call the other Scheller’s locations. The tubes were located at Preston store. Have directions, held for me to pick up, and all went well. Three inner tubes on two tricycles the day before Easter!! The kids were happy!
We always take our bikes to Scheller’s for repairs and they always deliver great service at a reasonable price.
We arrived looking for a quality recumbant exercise bike and Josh was very helpful in guiding us through the selection process. He was obviously knowledgeable and experienced, which gave us confidence. He was quick to pick up on our needs and didn't mislead us or waste our time.
Also, the delivery team was professional and efficient in coordinating their arrivale and delivery... and setting up the machine, of course. I can't imagine a more pleasant experience.
John and Kay are so friendly and helpful. They took great care of me.
Friendly staff were willing to help get my bikes serviced before my scheduled trip despite their busy season. They even helped me unload and load my bikes onto my rack and called to ask my permission before making any repairs beyond the routine service. I’ve always trusted them with my bikes and will continue to come back with all my biking needs.
Nothing
Keith was very pleasant and knowledgeable. He even helped me take my front tire off so I could fit my new bike into my trunk.
Top of the line cycle products. Knowledgeable staff, competitive pricing, awesome customer service with a focus on educating those who are struggling and open to listening for where they can be of service to help.
Grateful for the team and their support over the years. They are always there to help and they are hands down the best in the business.
Active members in our community and recreational parks by supplying the parks with tools to repair the bikes and air tires.
Dropped off while I was out of town and fixed when I got back. Rides great.
Andy was very helpful and knowledgeable. We felt very comfortable during the whole process.
Friendly staff. Prompt service. Great products.
Don S.
Friendly & knowledgeable staff, prompt completion of work, & accuracy of estimated cost
service, great people to do business with. very fair repair price. FREINDLY
Great job on my annual maintenance! The staff is always super friendly and helpful!
Very helpful and friendly service!
Easy parking and access. Good expertise
Everything! Good products and great service provided by caring people.
High quality products, quick and professional service appointments.
Courteous, professional, and efficient. Looking forward to giving the new bike a good workout and will definitely be having the St. Matthews team keeping it tuned up.
Friendly and professional staff, knowledgeable and skilled. Gave me a reasonable estimate on repairing and tuning up my old bike. I will definitely be back.
I have purchased two road bikes and one hybrid bike. They have all been from the Trek family. Andy and associates always provide top notch service! They are very knowledgeable, professional, welcoming, and friendly! I highly recommend them!
Josh is very helpful, every time I come in! Thank you so much!
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Technician was great! Roger was great! The whole process was easy to schedule and super pleasant experience! Hard to find that kind of good service these days!
Evan was so nice and helpful. We were in the store twice to look at the treadmill we purchased and he was great!
Friendly staff and got my tire fixed quickly
Professional.prompt, keep me informed.
Prompt reliable service