based on 1995 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff.
Extremely knowledgeable.
Bike tuneup was as promised.
No pressure for additional service or parts.
I definitely recommend the shop and will return myself.
Very friendly people.
The employees are very nice and very knowledgeable. I had to do a product exchange and they made the process very easy,
Excellent knowledge about bike repair.
The willingness to spend time with you during the examination of available equipment was a plus.
very helpful and comptent
The bike rack I wanted is on back order everywhere. I was fortunate to find out the Lexington store had one in stock. I called and was lucky to talk to Jason…I’m almost sure that was his name. He could not have been friendlier or more kind on the call. I drove 2 hours to get there the next day and I got more of the same from him. Outstanding customer service. Truly an asset to your business.
Great service and advice by very knowledgeable and helpful associates
Informative and friendly along with dependable.
Products are always the most current models. Excellent customer service with knowledgeable staff. Repairs and service on bikes is handled very professionally and in a timely manner.
Your techs do a great job of putting my bike back together. They are great at explaining what repairs need to be made.
We have bought 3 bicycles and had 2 serviced in the last 5 months. The knowledge, expertise, and advice of the men there has been outstanding.
Helpful staff
Great service on my Trek FX2! Staff is very friendly and knowledgeable. I'm already looking for my next Trek bike from Scheller's.
I was able to purchase a relatively uncommon part for my Domane bicycle recently. Excellent service and a great experience!
Me gusta La calidad humana y siempre buscan brindar el mejor servicio, complementado con la calidad de los productos
Very helpful! I was able to get a bike that met my ability and needs. Sales staff was friendly, not pushy at all which I really appreciated. They have a good selection as well.
The knowledgeable staff provide great guidance when decisions need to be made.
I came in on Saturday 8/16 and was quickly taken care of. They had the tire in stock for my old trail bike and put it on for me . In and out the door and on my way in less that 30 min , friendly conversation and service.
Courteous, knowledgeable, and efficient. Prompt service, and very reasonable. I love this place and I will always come here for my cycling and fitness needs.
I have been a loyal and very satisfied customer since their opening.
Have purchased multiple bicycles and had excellent service and advice for all those years.
Have a vintage Fuji in the shop for a tune up. Will report after it is ready
Scheller's has always been a trusted cycling resource of mine for nutrition, tubes and tires, chain lube, and anything else needed at a moment's notice before a ride. Also, the friendly and knowledgeable Scheller's mechanic team are bike whispers and can accommodate any mechanical repairs from a general tuneup to more specialized needs at a reasonable price and within a great turnaround time. Many thanks, Scheller's, you rock, and I will see you again very soon!
Fantastic service and an excellent selection of bikes.
Trek and Andy make a great team. I never have to worry. Any issues I have Andy jumps right on it and I’m back on my Trek. Thank you
Dave was very professional and did a great job repairing our treadmill.
Since the console on some of the True equipment is plug and play, I feel customers should not be charged with such high consultation fees. The console can be removed with a few screws and tested and replaced if needed.
Informative, competent, helpful, and here to serve!
Tracy very helpful
You are great at what you do.