based on 2310 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick and excellent service.
The staff is always super helpful and enthusiastic. Grateful for this wonderful bike and fitness provider.
I appreciated the prompt service and responsiveness. I even stopped by the shop over the weekend and was amazed at how helpful everyone was.
Great bikes and an excellent community supporter!
Jesse was soo helpful and took the time to talk me through which bike would be the best fit for me.
You have all the parts I needed, were open on Saturday, and were very reasonable.
Great service
Friendly customer service, they repaired my equipment in a timely manner. Very clean and professional environment. The service person who worked with me was up front about what the problem might be in both the best case and worst case scenario. I got lucky and it was a best case scenario! Cost of repair was very fair. Would definitely use again, and would recommend highly.
Great cycling and fitness shop. Mechanics and sales people extremely helpful! I am especially appreciative of the store personnel’s interfacing with Trek in a recent problem I had with one of my bikes that resulted in Trek providing a substitute wheel set at no cost.
It is a wonderful store. The staff was very helpful. This store is way bigger than I thought. I had been to all of the other locations but Preston until Friday. They are very generous with their services they offer. They have been a huge help to BsideU for Life's "Team Life Bike Ride" I rate it a 10 out of a 10!! Go check them out!!
Helpful, reasonably priced, excellent products and service
Ezpz
Great customer service!
Very friendly staff and prompt service
Wide variety of products. Super prompt service with knowledgeable employees.
I think that having the option of some kind of bike “performance assessment” would be great. I brought my bike in to be looked at, before an upcoming race, to see if there were any mechanical concerns.
I understand a shop can’t fully sign off on a used bike’s condition, but I wanted to know if there was anything I should consider doing (brakes, tires, gears shifting okay, etc.)
One of the only concerns I’ve noticed was that the rear tire rubbing slightly. However, I adjusted the horizontal dropouts and it appeared to have fixed the problem.
I dropped the bike off for a tune up and got it back in just a day or two. The service was fast, but I’m not sure that anything was really done, other than swapping the dropout screws for longer ones (mine were far out from the adjustment). Upon getting the bike back, I went on a ride and the rear tire was rubbing pretty bad. I took the tire off and adjusted the new screws back so it rides smooth.
I know a $90 service isn’t expensive and shops need to make money, but it is a little bit of a bummer that I paid almost $100 with tax for a couple small screws. On top of that I still had to adjust them so the tires spins freely.
The experience certainly won’t keep me away from Schellers. The guys are nice and the products are solid. However, I’ll probably think twice before bringing my bike in for any kind of preventative service. A bike performance assessment of some kind, or even notes from the mechanic would have been kind of nice. $100 for 2 screws is a little steep, but not the end of the world
Excellent selection of products and excellent service. The staff is very friendly.
Courteous staff. Explanation of repairs to be done and cost involved. Very quick on repairs being done.
Love the pick up and drop off service!
I like that they have e bikes and other bike accessories
Quick responses and an enthusiasm for taking care of my bike and me!
Both Jesse and Jason were vital in helping me choose the bike that was right for me. They patiently answered all my questions to help me make an informed decision. After the sale, I brought the bike back for a minor adjustment and they quickly got it done while I waited. I also had few more questions after having ridden the bike and they didn't hesitate to answer them.
Andy, and his team are always friendly, professional and eager to help and offer advice!
Josh and his team made our equipment move so easy. Great to work with and top notch customer service. It was a pleasure to work with them!
Very friendly and professional
I took an OLD Trek in for a detailed problem-didn’t want to spend a lot of money to fix it! They were able to fix it that same day for a very reasonable price.
Great serviceable
Personnel are friendly and knowledgeable
I scheduled a fitting and I was told it would be free. At the end of the appointment I was charged $90. It was a useful and valuable appointment, Andy was very knowledgeable. It was very frustrating to be told the service was free and given no updates during the process about the price increasing and then charged $90. I asked about the difference and was just told that it took a little longer than he expected.
I want to do the work he recommended. I would be fine with a credit off of that work. I think it was about $300 of work to the stem and the saddle.
Trek makes great bikes and your shop and staff make it a great experience.