based on 2546 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, prompt, and got my bike on the road in a jiffy!
Kirt was excellent. Very knowledgeable and helpful through the whole process. Brainstorming what would work best for my frame and size and tweaking the fit during the test drive so I could make sure it was the bike I wanted. Kept me informed about the timeline for my order and contacted me as soon as it arrived. Had a minor snafu upon getting the bike home, easy fix, great communication from shopmen and Kirt. Overall excellent experience and we will go back for any further bike needs.
Local store, personalized service, unlike Amazon and other out of town retailers.
The store itself was immaculately clean which made visiting there enjoyable…so much so that I purchased a bike🥰 I cannot remember the name of the gentleman that helped me, but he was more than helpful which encouraged me to make my purchase. I will definitely shop here again for any bike or bike accessories and especially service should I need it.
I came in and Bush was able to put on a new seat while I waited. Great job! I appreciate the friendly and competent service on my e-bike.
Thanks for getting me right!
John is amazing. whenever I come to shop I'm completely satisfied with the purchase - &/0R repair
thanks
I came with a flat tire , the service was immediately , friendly and professional.
I find that the folks at the St Matthew's store are much friendlier than the folks at Clarksville. Unfortunately, I have to deal in Clarksville because that's the only store that sells/services Catrike Trikes.
For my wife's Catrike, we drove to Murfreesboro, Tennessee.
Great work !
Knowledgable, friendly, excellent service, great products
Very knowledgeable, clean, a very nice store
Friendly folks always ready to help
I bought my bike from Scheller Fitness several months ago and recently brought it back in for the 90-day checkup. The staff was helpful, knowledgeable, and easy to work with. They took care of the repair and made sure everything was adjusted properly. I really appreciate the quality of the bike, the service after the sale, and the way they stand behind what they sell. Great experience all the way around.
Great service, helped to get me the right bike a d very fast service.
Nice selection of bike and accessories. Nice friendly staff and they are attentive to customer needs.
Solid crew! Always helpful!
Roger in parts was very helpful and always stayed in contact throughout the ordering and shipping process. Roger provided an excellent customer service experience and helped me get the cable I had been trying to get for over a month. thanks
Scheller’s has a wide range of products at various price levels and options. The staff is helpful and knowledgeable in explaining different models and features of each unit as well as pointing out types the customer is seeking to purchase. Service appointments are easy to schedule and employee feedback is helpful regarding feasibility of repairs.
Friendly staff that takes time to listen to what you are telling them. Prompt and helpful.
Easy to work with and very knowledgeable about what parts were needed for the repair.
The perfect retail trifecta: great products, services, and staff.
The friendly atmosphere and the quick repairs on my bike
Scheller's stands behind their product. The technician arrived on time, and was very thorough. Results of the inspection were shared and discussed before the technician left.
I needed my bike serviced before a big race. Andy was fantastic and had it serviced earlier than expected. There was attention to detail and the bike worked perfectly on a 5 day adventure race, surviving me packing & repacking it in a box, mud, water, sand & rocks.
Very good customer service.
Personal attention (I had a repair)
Excellent customer service. They really listened to my concerns
Knowledgeable mechanics and friendly staff are why I recommend them.
Liked everything plus some about products & services. Took my son's mountain bike in to get fixed and the guys were incredibly helpful. Even detected some other issues we didn't see and got those resolved....fair price and super quick response...he's back to enjoying the ride safely....THANK YOU!