based on 2161 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, knowledgeable service! The product I wanted was is stock and ready for delivery within days. 0% financing for one year was a welcomed bonus.
Fantastic experience. Nothing negative to share. Love the wheels I got for a great price. They were so helpful and quick to set up my bike.
Rode bike 35 miles today after both shift cables replaced. Bike shifts great. I appreciate the fast and accurate repairs from Scheller’s on Preston.
So very helpful and professional! Great people to deal with!
Great products and a terrific staff…very responsive and knowledgeable.
Need brakes repaired. it was warranty work and was finished in about a week. Great sevice from the work to the local rep.
Very helpful
Friendly and knowledgeable service. They did a great job fixing my tredmill.
Good pricing, helpful and knowledgeable staff, along with a great selection of products.
High end equipment. Great service.
Great quality products, very knowledgeable employees and wonderful service. We don't buy any exercise equipment from anywhere else.
Dave was very professional and knowledgable and friendly when he was working on my treadmill
Nice selection of bikes to choose from and friendly/knowledgeable staff. Would definitely recommend.
Friendly service personnel, comparable pricing to other bike shops. Quick turn around.
High quality products. Individual service with expertise in demonstration. Not in a hurry. More than willing to give time and attention to answer all my questions, and provide the accurate information I need to make a good choice. I LOVE my Soul Ride bike, but the chain broke. No problem, a new chain only costs $20 to fix. Yay! I REALLY LIKE my e-bike. They noticed one brake wasn't safe to ride any longer, and needed replacement. No problem. They replaced the cable, not charging me an arm and a leg, and I'm back in business! Biking is my number one outdoor activity that brings me so much joy, even at 77 years of age. Thanks for your willingness to help me stay fit for life.
Staff is always friendly and knowledgeable than my go-to bike price since they have been there
Love the service and the trek bikes. Phil Scott
The st Matthews crew are awesome.Helped me a lot with products and service.
I want to say thank you Greg for working with us on purchasing a bike.
Fast and efficient service. Carter us great to work with.
Staff is very friendly and knowledgeable. Fair prices and no high pressure, except in the tires !
Great Customer Service. Knowledgeable and Professional and Kind. That goes a long way.
Not only does Scheller’s carry the best products, they provide the best customer service in support. I’m so glad I made my purchase at Scheller’s rather than one of the big box sporting goods stores who have limited inventory and little to no customer service. After buying a bicycle, a recumbent trike, the recumbent exercise bike is my first piece of exercise equipment purchased. The young men that delivered my purchase were professional in setting up the exercise bike, and explaining its operation. They were most pleasant and made sure I was satisfied. There is only one place to go for cycling and exercise equipment and that’s Scheller’s.
Andy and the boys were fantastic. Bikes looked good packed in the box.
Andy has been a constant at Schellers in Lexington as long as I can remember. This is one of the reasons I buy Trek.
Prompt, knowledgeable, very helpful, made repairs on the spot
Very helpful service department
I ordered a new bike. Very happy with the experience.
Very knowledgeable and helpful with the questions that I asked and answered them properly
Very friendly and very fast answer your questions
Technician was friendly and courteous. He quickly identified the problem and resolved it.