based on 2295 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great products and excellent service.
Great service and knowledge base
Level of staffing and general knowledge.
Nice people
Good products, people are knowledgeable and friendly and service is excellent.
Very helpful staff!
Very professional
Customer service is above and beyond every customer is like family and you are shown that in the way you are treated when you walk through the door the professional service and product quality can’t be matched
Merry Christmas !
The service was great. My Rep was friendly and knowledgeable. They had a lot of equipment on display with prices included. It was easy to find what I was looking for. Can't wait to get it and start my home workout routine.
Most of my cycling equipment has come from Scheller’s. I enjoy stopping in and chatting with Jesse, Jason, Josh and all of the associates at Middletown.
They are all very helpful in answering my questions regarding bikes, apparel, or any other equipment I ask about.
Thanks for the recommendations on the pressure gauge!
High quality, durable fitness equipment. Knowledgeable and friendly staff.
Assurance through warranty the products will last and are covered if repairs are needed.
Service was great! They were able to get me exactly the parts I needed.
These dudes are freaking awesome! As someone who does bike delivery and who’s a full time rider. They were able to fit me right in and back in the road.
Great customer service, in both the showroom and with the delivery!
I like the variety of machines available and the staff's knowledge of what they can do. When I was in the store, I was allowed to stay on the equipment long enough to get a real feel for what it could do. I was never made to feel like I was infringing on their time, and I had a good enough feeling that I bought the machine. I'm looking forward to its delivery tomorrow.!
I wanted several products that were in stock at different locations. Staff gathered them , gave me a call and I was able to pick the items up at one location. Quick and easy. I appreciated the quick response and communication.
Quality equipment and knowledgeable sales and services!!
Schellers has always had friendly staff and excellent customer service when it comes to purchasing cycling and other exercise equipment.
The tech built 2 bicycles for me that I purchased from Amazon. He was very professional and friendly and had the bikes finished in less than a day! He did a great job!
The products are of high quality and they have great service
Thank you for taking the time to reach out and discuss our transaction. It was a good conversation and professionally handled. I appreciate your time and efforts.
Very disappointing experience. I am an avid rider but will never go back or recommend this place to others. My husband took my bike in to get the brakes fixed (among other things) and we realized the brakes still didn't work a few days later. We took the bike back and got charged additional money (including a $25 adjustment fee).
This place is my go-to because the service is always great!
Quality of the equipment is excellent as well as the service. Thank you.
The man who helped me get the supplies I needed was very helpful!
Having relied upon Scheller's for many years I know they handle only the highest of quality exercise equipment, and that they stand 100% behind product and service quality.
They are at the very top of the exercise equipment business in quality offered, and at highly competitive pricing with those retailers offering much less in both, item quality and customer service.
Great customer service, great repair service
The Middletown store was amazing, great selection of products and knowledgeable staff that was able to answer all of our questions.
The people that I dealt with were very knowledgable about the products I was looking at and were able to answer all of my questions. On top of that they were very polite and respectful.