based on 1774 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service
Awesome service
You had what I needed and friendly customer service
I needed a bike pump for my inexpensive beach cruiser bicycle that my brother gave me because his daughter did not use it. I called Scheller's in St. Matthews and spoke to John. He was so helpful on the phone, told me what they had in inventory so I took the ride over and bought the pump. Very pleasant experience and the store looked interesting with lots of different fitness equipment, bicycles as well as a place where they fix equipment. Full service store.
When I got home, the pump worked on one tire but I could not get it to work on the other. It felt blocked. I called Scheller's and John answered and told me exactly what to do and I followed his instructions, got both tires filled and took my bike for a ride!
That evening, I got a call from a number I did recognize and it was John, who was following up on the pump issue I called him about!
I am beyond impressed with the level of customer service I received for only buying a bike pump. They have a range of equipment from expensive to not so expensive, and my sale was not that significant, but John said that they like to follow up with all their customers.
I highly recommend Scheller's for all your fitness and cycling needs. I know I will be back! Lynda Lee, Louisville KY
Dave fit a great job.
Everything seems great. The service was great
Went in to buy new tires and tubes for a Schwinn bike I just bought and they was very friendly and helpful
Very knowledgeable about all of their products and the usefulness of their products to different individuals, including those with physical challenges. Excellent on their delivery and their prices thank you very much. Totally understood what my needs for.
Friendly, professional, employees and prompt repairs. They have convenient hours and they are conveniently located. I have purchased 2 bikes in10 years from Schellers. I only have my bikes serviced at this location.
Always good customer service and reliable products! Chad is awesome!
Friendliness, quality brands (TREX) and accessories. Kieth in Clarksville is my main man and has served me for eight years. Ian is always engaging. Marcus the wrench; always attentive. I’ve been mostly out of state four years and they always welcome me like family when I return for visits.
Everyone was knowledgeable and kind. Service was quick. We got our bikes back prior to what they told us.
Price was fair. Bikes are fixed correctly haven’t had any problems since.
Great service 👍
I love the quality of the products and the options available.
The guys were great and fixed my bike and did it in a timely fashion
Chad was very responsive and helpful with my new treadmill purchase.
Great service - fixed my flat while I waited. Took the extra time to remove the staple/wire from the tire tread so the inner tube will not be punctured again. Made recommendations on more appropriate bikes for my current activities/terrain. Extremely friendly and knowledgeable.
A long standing business offering knowledgable staff, tried and true brands & dependability.
I feel good spending my money to fulfill my need with an appreciative business.
Great Service. Quality Equipment!
Great support and very friendly. Appreciated the follow up they provided.
Great products and friendly, professional service!
My wife and I luv our TREK mountain bikes 🚲
And the lifetime service warranty is worth the purchase from Scheller’s. Not to mention the staff are very friendly and courteous!!
Everything went well. They did what I asked and no problems.
Helpful service at a reasonable price
It was helpful.
Friendly. Reputable. Explained all work done. Good price, with some detail printed on sales receipt.
Knowledgeable, friendly, and professional staff.
Friendly and very knowledgeable.
Close to home and generally I do not feel like you are pushing the sale for a false item. I do feel pressure towards purchasing a particular "great" item.
Your products are high quality, your staff knows the products that they are selling. The staff went above and beyond to meet my needs and scheduled a very quick delivery.