based on 2282 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I brought my bike in for lifetime adjustments warranty, and while I was there, I told the tech that I wanted to see about having Scheller's buy back my LifeSpan treadmill I had bought a couple or three years ago. Todd came out and I showed him my pictures. He could clearly see that it was a LifeSpan treadmill from the pix. He wanted to know my name, and he went into the office. He came back out a few minutes later and told me Scheller's is not interested in buying a LifeSpan treadmill because of yada...yada. He said Scheller's would still service it, or if I sold it to a private party, Scheller's would still move it (for around $100). Now answer me this questions.
Why did he have to go into the office to decide you all weren't buying that brand of treadmill back when he clearly saw it on my pictures? Shouldn't he have already known that fact? I think he went in there to see how much money I have spent there, and when it didn't meet his criteria, he fed me a line of BS!
I have interacted with several employees in that store, and I have always been treated with respect by all of them. Until this one. He was very pompous, and I can't believe Scheller's employs him! Maybe that is why I took it so personally. I was blindsided by him.
Good selection to choose from online.
No pressure sales and very friendly.
love the personalized service!
Yesterday I walked in. Thankful a bike shop in Louisville was open on a Monday morning. Greeted immediately. Awesome bike shop. Service people were top notch. Best thing - I needed a $4 brake cable and the team was just as happy to help me with that vs. buying a $7k MTB. That is service! I'm from out of town and travel with my bike everywhere. Too many times when buying small parts the service matches the price paid. Not here. $4 cable and million dollar service. Keep it up!
The employees are very unusually outstanding !! They take incredible care of the customer -their needs, interests, support, etc. The store in Lexington is so wonderful in this way. the store on Harridsburg rd. in Lexington and the store on Shelbyville Rd. in Louisville are both great because of the employees.
They did an excellent service to help me get my 1972 Schwann 10 speed working. Would highly recommend them
Excellent job. Wish they were open on Sundays. Close on Mondays.
The Schwinn Airodyne fits my needs
Thanks for repair my bicycle & I'm enjoying it.
Great selection and very friendly people
The staff is friendly , knowledgeable , professional , courteous. Very pleasant to discuss my needs and fix the issues with my bicycle.
Great quality and stand behind your products
I spoke with a sales rep on why i should buy a bike from them versus Denago directly. Boy did he convince me. I would highly recommend this bike shop. I love supporting local if i can.
Mike W.
Denago Hunting 1
You knew exactly what I wanted and exactly how to do it!! QUALITY!!
The service was excellent, and I was happy that my work order can completed ahead of the quoted timeframe. The instore inventory was lacking some items I needed
Scheller’s did a thorough and expert tune up on our Spin Bike - a Lemond Revmaster Pro.
Chad Moren did an outstanding job of keeping us informed how the stages of the tune up were going, and called us when the bike was ready. He also brought the Lemond bike inside your shop from my van, and when finished, Chad and another employee helped place the spin bike back in the van. Lastly, Chad went over how to maintain the Spin Bike in the future. Very happy with Scheller’s professional and helpful staff. Thanks, Lindsey
Friendly and helpful staff, the stores always have whatever I'm looking for!
Sales is always a pleasure to work with, very helpful. Quick, friendly delivery and service.
Service is friendly and extremely helpful; products are top of the line.
The sales and service staff went above and beyond to make sure I was satisfied. I brought in an old Schwinn no longer in production that had some issues created by my style of riding. They found the parts I needed and worked ward to get that bike running like a new again. I guarantee they didn’t make any money on me, but they have earned a loyal customer for life. I would encourage anyone reading this to take your business to Scheller’s. Those guys are pros.
Very professional , courteous.
The tech that came to my house was on time, professional, and extremely friendly and very informative.
Bikes and service were top notch!!
Excellent work done by knowledgeable staff.
Slow to be greeted but helpful and efficient after that.
Excellent service.
Very robust and easy to use.
The bike repair service was excellent, Carl tried to do a quick brake adjustment while I waited but it turned out it required more than an adjustment, the bike was ready for pickup the next day - a very professional and knowledgeable service team
The service appointment was excellent!