based on 2158 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I dropped off my Giant Escape Hybrid on September 3rd to have three spokes replaced in th rear wheel + "truing-up" the rear wheel. I was told at that time it would be between 7 ~ 10 days and I said okay. After two weeks I hadn't heard from Scheller's so I called them on September 17th. I was told it would be done later that day or the next day, September 18th. I finally received a text and email on September 19th that my bike was ready for pick-up. I just wonder if I hadn't inquired on September 17th if they would've actually completed it by September 19th or if would still be sitting in the shop. I realize they have a lot of customers needing repairs like myself but they need to better communicate the status of said repairs so the customer is not left wondering when/if they'll ever hear from them...
Associates are always friendly, knowledgeable and helpful
Quick friendly and knowledgeable service and employees.
Always helpful
very fast and good
Everything. It is the premier store for fitness in Ky.
Scheller’s in Clarksville has a decent product line. Keith and John are great to work with and provide good advice and thoroughly answer questions.
Customer service from Josh in Middletown was incredible!! He did an amazing job talking me through the details of the bike and helping me get the tire on the front wheel since it had to be removed to fit in my SUV to get it home.
Would highly recommend!
Repair work was completed in one day; fair price.
Excellent. They moved my machines well.
Service on my bicycle was intense. The technicians were very thorough and explained every detail during my process, making me feeling confident while my bike was being serviced. Thank you Scheller’s!!!!!
Scheller's seems to have a good selection of quality products.
Service is always friendly and very helpful.
Paul, Jason, Mindy... great service.
Always so welcoming and helpful !
Personal care, high knowledge, fast response times
Helpful personnel at store
Fast service and good prices.
Schellers offers quality bikes and exercise equipment, and has knowledgeable sales and service staff.
These people are incredibly knowledgeable and will go out of their way to help you. I can’t imagine a better bike shop.
Excellent service. Nice products
We bought an Electra Townie 7D e-bike about five years ago from St. Matthews store. It’s seen about 400 miles of use since then. Yesterday, we encountered an issue while out riding, and brought it into the store. The “electronics” were flashing a “code” like signal, and the motor had stopped functioning.
While visiting the store for repairs, we were told the code meant it needed a “firmware update”, and one of the shop guys began an “update process” using his cellphone. We were told the firmware was out of date, and were charged approximately $70 for him to link his phone to the bike’s electronic device.
At no point was it mentioned during our original purchase or during the “service” that Trek has that same app, available through the Apple Store, where the customer can actually update the firmware on their own device. Upon returning home, $70 lighter, I did some research and located the app, downloaded it and was also able to connect myself to the Townie. The ability to connect via Bluetooth was simple and seamless. In the process, I found that there was also one more firmware update, which I did on my own.
Interesting, but even the Electra owner’s manual makes no mention of the Trek app and how it can be used with the Townie to update the firmware, or provide additional information and details.
https://retailerassetsprd.blob.core.windows.net/techassets/Phone number removed_Electra_E-bike_Owners_Manual_Hyena_GEN2_system_MY22_23_online_EN_EN_Rev.3.pdf?sv=2018-03-28&ss=bfqt&srt=sco&sp=r&se=2062-03-20T02:32:45Z&st=2019-03-19T18:32:45Z&spr=https&sig=UogJIteiFltPX66np2M0a3esSu1uZzABYHTFInUlT%2Fo%3D
I feel like we should have been informed about all of the features of the bike, including that we could even update the firmware on our own. Being charged $70 and then learning more about the bike through the Internet leaves me scratching my head…
Great service and knowledgable staff!
Just bought a bike there. Outstanding service. People were very nice and courteous.
Great service, great product
Always professional when you enter the store and they have the best price for bikes.
Friendly, experienced, wide variety and convenience.
Friendly, responsive, effective.
Great products and even better service - Chad was excellent.
Great people, nice to work with and they go beyond what is expected. nice selection of products.
The folks at Schellers are always friendly and really reliable for repairs. I have had 5 repairs or tune ups done there, and the price and turnaround are always good. 👍🏼
There were no silly questions , salesman helped me, told him what I was looking for and show me best products for my request. Enjoyed my experience at schellers