based on 2455 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly professional service.
Very friendly, and knowledgeable.
Excellent service and friendly staff
Always very friendly and keeps my bike serviced with suggestions!
We really enjoyed working with Kay!
He was so helpful! And very kind!
Great to have a less common bike tube in stock
Well, I’m coming back today. I told the gentleman Saturday that I thought my front brake pad was rubbing because the wheel doesn’t spin very fast. It slows down. It looks like it’s still rubbing and my problem with the chain hitting the part where you pedal is still hitting the part where you pedal so I’m bringing it back. It’s a huge inconvenience but things happen. I own a business and things don’t always go right. I’ll be back there in a little while.
Thank you for keeping the machines up and running!
Experienced and Knowledgable staff.
Wonder, staff. Nice facility
great service very knowledgeable
Quick friendly efficient
Josh did a great job of coordinating the move of an Inspire FT2 from one home to another. He worked with me to coordinate schedules and the team got it done as expected.
All
Friendly, efficient, and informative service.
Staff (Josh) was very helpful...
Bought an exercise bike. It was nice. And so was the service
I am new to cycling and felt a little bit intimidated to take my pre-used bike in for servicing but everyone there was so warm and welcoming. I will definitely be back for everything I need as they are also incredibly knowledgeable with good pricing for labor and products!
It was great to visit and find out they fix flats on the spot while you wait on a Saturday - thanks much!!
Great bike, great customer service from Kurt
Best service/staff and Trek bikes!
Friendly and helpful service and sales people. Fixed my bike on the spot. A shop I will definitely return to for bike repair and services.
These people know bicycles. They know how to direct you to the right bike, the critical accessories, must-do maintenance. Completely superior.
Great product line backed by superb customer service!
J.W.
Very knowledgeable staff. A lot of products to choose from. Offers great services.
Great service from Josh! He spent time with my wife and I to explain the different bikes. We wound up buying a Townie 7 for my wife
Very friendly service
Contacted me to verify shipping address. Much appreciated.
Salesman's was polite and his product knowledge was excellent.
White glove delivery was excellent. Kept us well status on the day of delivery.
Installation and assembly was excellent, and area was kept clean with packing material removed.
Great customer service and support!