based on 2186 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service technician was timely, courteous, professional and efficient ...as always.
Friendly, fun, and knowledgeable. These guys are the best!
Online site was great! I only wish I would have received a call regarding the status of my order. I waited a few hours then called and was told they hadn’t processed the order yet. Ultimately the bike was available later in the day so it worked out great! Thanks
Many thanks to First name removed and all of the Schiller's staff for maintaining our E-bikes.
Really the only shop in town that is knows Bosch drives.
They are fantastic!
Great team
Get your quotes right
Very quick turnaround. Thank you.
Great service as always
Knowledgeable staff, timely turn around. I came in to the Clarksville store to have some new street tires and tubes installed on my rims. Ian Graham assisted me and showed me what options I had. I picked them up later that day!
Helpful and knowledgeable
Very friendly and responsive to customers, pleasant showroom, I could just walk around and look at bicycles.
The repair crew is fantastic.
I appreciate their teaching and coaching for me about my bike and its health.
They are so friendly.
The gentleman that worked with us, {Jason Marshall} was very knowledgeable and helpful. We will be ordering from him very soon.
Really appreciate the same-day service -- I commute to work by bicycle, so thanks for the quick attention.
Always friendly, prompt, and professional service. Highly recommend.
Focused on my needs.
Thorough.
Fast and friendly service. Reasonably priced. Knowledgeable.
Fast affordable service. I brought in a broken bike and the team had me fixed and ready to go in 20 minutes.
Customer service was very good. When I first came in, they sold me the wrong size rim for my bike. When I returned to exchange it, they gave me a discount on the replacement rim and mounted the tire for me. They really went above and beyond to make the mistake right. Even the best will make mistakes from time to time, but these guys knew how to make it right.
Aside from that mistake, they were quick to diagnose the issue I was having with my bike and sell me what I needed to fix it.
I like the quality of products being offered at Trek, as well as the quality of bike repair service. John is always super friendly and ready to help me out whenever I’m there.
Friendly folk sand they steered me to just what I needed.
Your customer service is outstanding. Knowledgeable, helpful, friendly and not pushy.
best, reliable service. ONly service I use, both quality bikes are from Schellers. Thanks for you community support ith Hike and bike and bike to beat cancer
Friendly service and knowledgeable about products. My bike choice had to be ordered and they were great about the delivery and availability status s.
Your team is fantastic — welcoming, fun-loving, and passionate about the work they do. We dropped in to get a few updates to an older Trek we have, fully prepared to leave it. Instead, your representative patiently took the time to resolve it immediately while we were in the shop.
On time and friendly staff.
Friendly professional service
Excellent customer service.
Good mechanics. Quick service!
Great service. I had a problem with my brakes, I left my bike at the store and it was resolved in about 1 hour.