based on 2295 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people there are knowledgeable and friendly. They take time to explain important things about our bikes. We are glad we found Scheller's when we moved here 3 years ago.
Fantastic bike shop. We greatly appreciated the service with our rental bikes and helping with pedals, water bottles, bike routes and even getting the bikes loaded into our car. Super fast and courteous.
The guys that work here care to help not just sell products. I needed tires and was going to buy two tubeless at $80 each when my bike wasn’t even capable. They hooked me up with two normal tires for $80 total
My brakes do not function properly and I don't know how to adjust them. .
Without a doubt, customer service is paramount! The staff at Schellers is completely knowledgeable of products and installation! If by the off chance a surprise should appear, it is worked until it is not only satisfied but mastered. The attention to detail and commitment to excellence make Schellers the obvious choice to maximize your riding experience. Thank you for always taking the time!
Prompt service.
Their service is outstanding. The best bike shop in Louisville. Alan Luvin
practice better listening skills to customer.
High quality products, listened to us, worked with us and had us ready to go in about one hour with all of our extras. The entire team was fabulous.
My wife wondered where the bell on her bike went. It was on during the test ride but gone when we took it for a ride tonight.
High quality products with very knowledgeable sales and service teams.
Ability to fit me into their tight schedule
We have bought several bikes, and now 2 ebikes from Scheller's. We especially appreciate the excellent service.
I am very pleased with my buying experience at Scheller's. I called the shop a day before driving down there to confirm that the bike I was interested in was still available. The employee I spoke to was kind enough to put the bike on layaway for me so it would be there when I arrived. Going beyond that, the employee also reached out to me for my saddle height so the bike would be ready to ride after I picked it up. You don't get service like that everywhere. Keep up the great work!
The shoe I found fit nicely and worked perfectly for my biking needs. The service was great I was taken care efficiently and felt respected as a customer.
Excellent customer service! Quality products.
You stand behind your products and service.
Good service people was as nice and helpful
repair time was excellent
Did a great job lining my gears out and performing an annual service to keep my bike riding like new.
I was looking for a charging cord for my bike that I had lost. There are none available, but they offered me a deal on one that was attached to another bike that hadn’t been sold yet. I was very grateful!
The Lexington employee with whom I dealt was helpful, prompt and professional. The store had the part and inner tubes I needed.
Was pleased with prompt service and professionalism from employees while not only being notified by phone and text which to me was very efficient contact Thank you again for your services
You had it on hand, and we're very friendly and helpful.
The staff is knowledgeable about their inventory and not pushy. The mechanic I spoke with was super cool and offered a decent price for trueing my wheel.
Nothing doing good job
Fast service . Thanks
I cannot say enough good things about the staff at Schellers!
Having very little experience or knowledge they patiently answered my questions and gave me hands on insight to my bike and other product options guiding me forward in my riding. So I can grow with this sport.
Love the fact they have monthly workshops. I highly recommend!
Quality tune up and repair work
Knowledgeable employees. Friendly and professional.
Fantastic service at Lexington location on a bike purchase! Nice sale price as well!