based on 2455 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Andy picked up the phone and was effective at communicating and diagnosing the problem by text and email. We were able to drop off the bike, and the work got done. Price was reasonable. Can't ask for much more than that.
Great customer service. Reasonable prices. Thank you!
Well made equipment and you are knowledgeable about it. Friendly service.
Friendly, knowledgeable staff that are helpful.
Scheller's technicians are very knowledgeable and helpful.
The new bike I picked up tires had 15 lb of air. Also I had to adjust the fender because it rubbed the tire
I think it wasn’t prepared properly
Friendly staff Jumped right in the needed repair
It was awesome
No pressure to buy!
Nothing
They give honest opinions and don’t try to sell additional services you don’t need. They’ll work on any brand, style, or age of bike whether it was purchased at Schellers or not. You can tell they simply like bikes and enjoy working on them. I’ve trusted them for 15 plus years to work on my bikes and do any repairs I don’t feel comfortable doing myself.
Repair and service
Very responsive customer service. Scheller’s is committed to making the transaction right. Shop with confidence.
Great customer service. the salesman was informative courteous, patient and kind. The delivery guys were the same. No fuss, no muss, and no rush. I will return -
Friendly and honest, clean stores
Scheller's had a very wide selection of premium quality bikes. The website was very convienient with helping me narrow down what I was looking for. And Jesse R. was *extremely* knowledgeable and did a fantastic job of carefully talking me through the benefits of each model I was leaning towards. I settled on the Trek Dual Sport 2 and could not be happier! Outstanding job, Jesse!
Informative and efficient, friendly service.
Excellent Customer Service
The quality of the service I always receive. Andy is a great representative of Scheller’s, so much more than just a salesperson.
Excellent service from Andy & crew!
quality and servie
Every one was very helpful. Especially the young man that adjusted my seat
Great service (repaired tire) and friendly staff. Completed the repairs quickly and efficiently.
We have always like Trek and Schellers has always provided friendly service and great products.
Truthful and honest
The folks who work there are always pleasant and helpful. They know their stuff!
I brought a youth’s bicycle in to replace the cables and tune up the bike. The repair cost came in under estimates and the work was completed by the next day which exceeded my expectations. Staff is friendly and helpful.
Love the service!
My wife and I were not informed in advance about the $180 in "Annual Maintenance" charges applied after we dropped off our two bikes at the store. When we inquired about the specific services performed for this cost, we were given a vague response that did not clearly relate to the actual condition or needs of our bikes.
The service was performed fast and correctly!
Attentive