based on 2186 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Top quality
The technician you sent to my house was great.
Always great service!!!
I am new at biking...I find the customer service is the best...I've walked in multiple times with questions about my bike and service issues...Everyone is super willing to help any way they can. Probably the best customer service I've experienced in Louisville.
Murphy Belding
Keep customers more informed when the bike is in for service.
Great after sales service.
The staff is always friendly and helpful.
I was able to pick up my bike the next day and the issues with several gears were repaired and explained. I got on the bike and the seat was adjusted perfectly. Rides like a dream now!
Expensive going over. Then when I got the bike home the handlebars were totally messed up. I was supposedly given VA discount but saw no evidence of it. Don’t believe I got 252.00 worth of parts and service!!!
Knowledgeable staff.
No issues, they were fast and great service
Prices are too high. I picked up Shimano cleats while running a few other errands. They were $33. I could have just bought them off if Prime for $22 and still had them the next day. I want to help out the local shop, but I don't appreciate getting screwed when I do.
Randall Last name removed
Email address removed
Excellent mechanics and, great assortment of biking gear and bikes.
Have what I want/need on hand!
My bike was brand new and the first time I just had questions about the electronic shifting. The only other time I took it there it was showing an error on the display module. Both times by two different people I was asked DID YOU BUY IT HERE. Made me feel like IF YOU DIDN'T BUY IT HERE, WE DON'T WANT IT HERE.
I will say the mechanic that worked was very professional the people working the sales floor not so much.
Great guys and service. Kept us informed and took care of problem promptly.
Nice selection; helpful associatesand relaxed atmosphere. Great place!
The time that the people spend with the customer is nice. IE not rushed or just trying to sell and move on.
Jared and Will are great. It is service and personalities like these two that make you great. Thanks for what you folks do!!
Great service.and knowledgeable about products.
I like the way the staff does their best to take care of any needs or problems I have with my bikes. They go above and beyond what normal businesses do.
They were very kind & sooo helpful. I would recommend them to everyone ,
Staff was great in assisting my family with our new bikes and dog trailer
Convenient and staff are very friendly and not pushy.
It’s always a good time stopping by the shop and seeing Andy and Denile, and the rest of the crew. Andy has always been great about explaining different options for equipment, and setting my bike up with the options I’ve chosen. I’m thankful for them, being a great conduit to helping me get my body moving again after some medical setbacks.
I like the brands and customer service affiliated with Scheller's. I was looking for a specific type of bike and wanted to test ride a few different brands. Even though Clarksville Scheller's didn't have the bike I was wanting to look at they were able to immediately find it at one of there local stores. I ended up at the Okolona store and they were as helpful and nice. They allowed me to test ride the bike which I ultimately bought after checking out some other bike brands elsewhere.
I recently purchased a used Tri-bike (Trek Madone) from Scheller's, it was a great experience. They taught me how to maintain the bike and what accessories are needed to keep it performing at a high level. I appreciate their willingness to help and their expertise. I will keep coming back for years to come. Thanks again!
Seamus Silliman and others were very helpful and experienced. They provided good direction and answered my questions fully and offered information I had not considered.
They guys were VERY HELPFUL! They even took the time to explain everything they were doing and even gave some helpful advice and information that we didn’t know or think of!!!!👍🏽👍🏽👍🏽👍🏽
Your on top of services $ repair