based on 2384 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I used some several times. All types of bikes they’re fast and always take care of the problem
The technician was excellent! He took care of the problem!
great & helpful service from the guys every time!
You sent a message that my purchase had shipped on June 30 but two days later UPS has still not received the package.
Reliable
Good products and friendly/knowledgeable employees
Staff is friendly and very knowledgeable. They’re good at working with customers at all levels of experience.
Helpful and knowledgeable
Knowledgeable , friendly and experienced
I drive three hours and it is worth it
Service tech explained things to me + fair price
The service, the quick response and the overall quality of the product
Fast quality work, friendly, honest advice and helpful with questions .
Scheller's is the only bike shop I would buy a bike from. I have personally bought three bikes from them. Their customer support and quality are unmatched. The staff are very approachable, knowledgeable, and genuinely eager to help. It's always a good day when I get to make it to the shop.
Keith was very knowledgeable about the E-Bikes, my husband and I bought.He helped me decide on what type of bike that I would be most comfortable on. He was very polite and low key, he was not a pushy salesman like other places. My husband bought a Denago 2 fat tire and I bought the Townie S by Trek.The transaction went well and I was very pleased.I have already referred my friends to go to Scheller's in Clarksville. Thank you
Order came in quickly, store called when order was in, good quality truing stand!
Very good communicator. The bike was repaired for a reasonable price and done quite well
The staff is outstanding
Friendly, efficient, good work
Super friendly and helpful. Thank you folks for keeping customer service number one.
The service was done in a timely manner. The attention to detail was outstanding
Jason and all of the Schellers crew are always very helpful, professional & courteous
Exactly the parts I needed. Service staff was great.
The customer service was lacking from Jason.
The work done was very good.
I felt the price was high for what was done.
The biggest thing is you should have better customer service for the price I paid for what you did.
Would have nice to be valued.
Great communication and insight, not being an avid biker, I learned a lot
Carl was an excellent consultant for both my wife and I, and did a fantastic job at making my wife feel comfortable.
10/10 will return.
Dave is the best!
Always willing to go the extra mile to get in what you need
Chad and everyone, is ready to help any time I need something
Knowledgeable employees
Andy always goes above and beyond to help. I am new to cycling and he answers all my questions, has helped me purchase and install everything I’ve needed so far, thanks to him, I’ve had a great experience with your company!