based on 2412 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was helpful and got me what I needed.
Not going over cost clear
18.00 for tube 18.00 to install
Friendly, knowledgeable staff and quality products.
Store Management is outstanding Chad is outstanding if more people knew about this place from stand point of just the locals it would be packed all the time
Very friendly and helpful
Keep up the cleanliness’s of equipment. I really don’t like dust in corners of equipment. Makes them look old and not taken care of. Loving the new North Side what a great facelift.
Everything. Excellent products; excellent service! ☘️
I already recommended you , my mom asked about your bikes , she has a trex now and asked if you had others , I searched the website & saw Salsa & another brand , are there others .
Fast turnaround, the stuff I need is usually in stock!
Everything. You all are the most fantastic business I have ever dealt with. But especially Chad and Jared.
Prompt, excellent service.
wide range, friendly knowledgeable service
Helpful with purchasing bike and accessories. Very helpful with maintenance
Service was spectacular. Just got the bike so a little too early to speak on that.
Very knowledgeable and helpful staff. Great quality Trek bike.
Friendly, knowledgeable staff that continue to teach me about caring for my bicycle. Great variety of products offered.
You are great at what you do.
Friendly staff.
Extremely knowledgeable.
Bike tuneup was as promised.
No pressure for additional service or parts.
I definitely recommend the shop and will return myself.
Very friendly people.
The employees are very nice and very knowledgeable. I had to do a product exchange and they made the process very easy,
Excellent knowledge about bike repair.
The willingness to spend time with you during the examination of available equipment was a plus.
very helpful and comptent
The bike rack I wanted is on back order everywhere. I was fortunate to find out the Lexington store had one in stock. I called and was lucky to talk to Jason…I’m almost sure that was his name. He could not have been friendlier or more kind on the call. I drove 2 hours to get there the next day and I got more of the same from him. Outstanding customer service. Truly an asset to your business.
Great service and advice by very knowledgeable and helpful associates
Informative and friendly along with dependable.
Products are always the most current models. Excellent customer service with knowledgeable staff. Repairs and service on bikes is handled very professionally and in a timely manner.
Your techs do a great job of putting my bike back together. They are great at explaining what repairs need to be made.
We have bought 3 bicycles and had 2 serviced in the last 5 months. The knowledge, expertise, and advice of the men there has been outstanding.
Service is very thorough. Staff could be more helpful with loading & unloading bikes from car racks upon arrival/pick up. Understand if they are with other customers but sometimes they don’t appear to be busy